FAQ

 
FAQ ID: 32

When using Windows for audio, it may be best to make some optimizations to allow for the best performance of your products. This guide goes both over a step-by-step approach as well as an informative approach to optimizing your system.

Table of contents:

1. Turning off Windows Sounds
2. Windows Power Settings
3. Windows Performance Options
4. Maintaining your system
5. Removing Bloatware from your system
6. Disabling & closing any unnecessary background apps
7. Disabling any unnecessary background services
8. Setting the appropriate Sample Rate & Bit-depth
9. Setting the appropriate Audio Buffer Size
10. Staying up to date!

Turning off Windows Sounds

• Click the Windows logo or Start Menu. Type "Sounds" to enter the Control Panel -> Sounds menu. Inside here use the "Sounds" tab to select "No Sounds" as your "Sound Scheme".
  
  
  
  
  

Windows Power Settings

Windows Performance Options

• Click the Windows logo or Start Menu. Type "Performance" and select the "Adjust the appearance and performance of Windows" option. This page will offer the choice to "Adjust for best performance". This is suggested to allow for the most resources to be used for audio, rather than other settings which you may not need at the moment.
  
  
  
  
  
  NOTE: In this page you can use a "Custom" option to find a good in-the-middle option for your usage.

Maintaining your system

• Click the Windows logo or Start Menu. Type "Storage". Select the Settings option which appears. Use this window to "Free space now". This will clear temporary files, the recycling bin, as well as any other remaining files which may not be needed on your system at this time.

  
  
  
  
  
  
• Using a File Explorer window, go to your available drives. Right click each and go to "Properties". Inside here you can use the "Disk Cleanup" option, which is similar to the point above, then you can use the "Tools" tab to "Optimize and de-fragment" your drives. This can take some time, so this is suggested to be done at the end of the process or when you won't be using your system for some time.
  
  
• Perform an antivirus and malware scan regularly to ensure the computer isn’t infected.
• Consider using Microsoft’s built-in antivirus software Windows Defender and uninstalling third-party antivirus software. These tie up a lot of resources, can cause installation issues, and cause software not to run correctly.
• Make sure there is open space on both your main drive and the drive you are using to save your audio files or sessions. Do this by deleting unnecessary files and clearing your recycling bin regularly.

Removing Bloatware from your system

• Click the Windows logo or Start Menu. Type "Add or Remove Programs" and select the option which appears. Using this menu, remove programs which are pre-installed with pre-configured computers, which is known as bloatware. These are unnecessary programs which take up a lot of hard drive space and can use a lot of memory.
  
  
  
  
• For a more in-depth look at the same process above click the Windows logo or Start Menu. Type "Control Panel". Use this section of your system to enter the "Programs" sub-section's "Uninstall a program" option.
  
  
  
  

Disabling & closing any unnecessary background apps

Disabling any unnecessary background services

Setting the appropriate Sample Rate & Bit-depth

Setting the appropriate Audio Buffer Size

 
FAQ ID: 1277

Yes! Apps such as Instagram, YouTube, Snapchat, Zoom Meeting, and Facebook Live allow you to record/stream using both digital and analog iRig devices.

Analog iRig devices use a direct connection to your mobile device's headphone port. This is usually through a 3.5mm TRRS connection. Digital iRig devices use a direct connection to your mobile device's USB-C, Lightning, or Micro-USB port.

Click here to read more about what you need to get started streaming.

Keep in mind, most apps, including Instagram and Facebook Live will not allow the playback of copyrighted content. Playing back copyrighted content can have your Live stream stopped without an error. Some apps will require you to start the video recording to activate your microphone. Not all apps will offer external audio input for every video capture option. In Instagram, the "Story" feature will not allow external devices.

Important: On iOS (iPhone/iPad/iPod), due to the nature of Facebook and Instagram Live and how they capture audio. The below work around can be used with our audio interfaces (such as iRig Stream, iRig Pro DUO I/O, or iRig HD 2) to allow for an uninterrupted audio input source.

1. Download and launch iRig Recorder 3 LE from the Apple App Store. This is a free app.
2. Go to the Menu in the upper right hand corner and then go to Settings. Inside here enable the Background audio option.
3. Use the COG WHEEL in the main page to select your input source. Keep in mind this is only an option for multi-input devices, so if you see a greyed out "Mono" option, this is because your device only offers this kind of input signal.
   Note: Instagram Live will only allow a mono signal when streaming. Unfortunately, this is not under IK's control. Do note, posting videos will allow stereo signals.
4. Make sure "Loopback" is not enabled unless intended to be. Read more on Loopback here. Do note, the iRig Stream will allow direct monitoring at all times. In some cases, you might hear a duplicate signal from iRig Recorder 3. In these cases, make sure to mute the headphone level in iRig Recorder 3. To do this, tap the headphone level and then tap the "X" on top of the headphones.
5. Launch Facebook or Instagram and go to the Live video function. The audio input will now be routed to these apps.

 
FAQ ID: 1272

Apps from Mac/PC and mobile platforms may seem very similar, but they are not always the same. At this time, apps like Skype for iOS/Android, Discord for iOS/Android, or the Stock Phone app (as well as FaceTime) for most mobile devices do not support digital audio devices. This is not a limitation of your iRig product, but the apps being used on the platform you are using it. On Mac/PC the Skype or Discord apps will have no issues using your digital iRig device.

While we do hope these apps allow for this use in the future. For now, these apps allow for Headphone port (3.5mm - TRRS) connected iRig devices, or "analog" iRig devices, to be used to some extent. Below are some notes which should help guide you to proper usage.

Important: On iOS/Android, the Phone app, FaceTime, Discord app, and Skype apps will not allow input monitoring when using analog iRig devices. This means the person you are calling can hear you, but you cannot hear yourself. Unfortunately, for these apps, there is no work around at this time.

For streaming use read more here.

For additional information, contact our support team here.

 
FAQ ID: 1275

The following hardware products will work with iOS devices, like the 2018 iPad Pro, which use a USB-C port as opposed to the traditional Lightning or 30-pin ports.

• iRig HD
• iRig HD 2
• iRig Mic HD 2
• iRig Pro Duo
• iRig Pro
• iRig Pro IO*
• iRig Keys I/O*
• iRig Stomp I/O*
• iRig Keys (Universal) series
  
• iRig Keys 2 series
  
• iRig Pads
  
• iRig MIDI 2
• iRig PRE HD
  
• iRig Acoustic Stage
  
• iRig Mic Video
• iRig Mic Cast HD
• iRig Stream*
  
• UNO Synth
• UNO Drum

*These products will not allow for charging with USB-C based iOS devices as they would with iOS devices which use Lightning ports. We have seen many users successfully charge their iOS devices while using these iRig devices using an adapter. See an example of an adapter we've used here.

Additional Information:

• iRig Stomp I/O – This device will not work with the IK Multimedia USB-C to Mini-DIN cable. This will required a USB-C to USB-B cable. The example here has been used in various trade shows to show off our products.
• iRig Pads, iRig Keys, iRig Keys Pro, & iRig Keys Mini - These products offer two ports, a Micro-USB and a Mini-DIN port. These products will use the Micro USB port for USB-C compatibility. The IK USB-C to Micro USB cable here can be used for this connection.
  
• iRig devices with TRRS 3.5mm (Headphone port) connections will work with the Apple USB-C to 3.5mm adapter. This is not an ideal solution and we suggest a digital iRig for USB-C iOS device use.
  

Click here to view or purchase a USB-C cable compatible with our products.

If you have additional questions after reading this FAQ contact us.

If you have any troubles after reading any of the information presented here or if something is not working. Contact our support team.

 
FAQ ID: 1259

Yes! Using the iRig HD 2 you are running through the digital connection, not the analog jack, which was the cause for interference due to the proximity of the input and output, which could result in crosstalk.

Click here to compare all of our interfaces.

 
FAQ ID: 1075

To use your iRig with your Headset with Microphone, or any other headphone with a microphone, follow these steps:

1. Disconnect your iRig and the Apple Headset with Mic.
2. Open AmpliTube. Click on MENU, click on the SETTINGS page.
3. Connect the Apple Headset with Mic first. You'll probably be asked if you are using "Headphones or Speakers", click on HEADPHONES. The input will be listed as "Input: Headset Jack".
4. Next, connect iRig. The Input will now change to "Digital Audio". You should now be able to play through iRig and listen through your Headset with Mic.

If you connect the iRig first, then the Apple Headset, the iOS device being used will automatically select the Headphone Jack as an input. Make sure you connect the Headset in first, then connect iRig second.

If you need any extra help after reading this FAQ, reach out to our team here.

 
FAQ ID: 1078

Please make sure you are using a compatible device, seen here.

Please first connect the cable you will be using, 30-pin, Lightning, or USB, to the iRig HD 2, then connect the iRig HD 2 to your compatible iPhone, iPod Touch, iPad, or Mac/PC system.

The blue indicator light will lit up, confirming its connected and ready to use.

If you do not see any LED indicators power on your device, please reach out to our technical support team here.

 
FAQ ID: 1079

When the app first launches, it will ask you "[APP NAME HERE] Would Like to Access the Microphone". Selecting 'OK' will allow you to work as usual. This allows your app to access your connected audio interface or iRig device.

If you select 'Don't Allow', you will not be able to hear any audio when playing through your iRig 2, iRig HD 2, iRig Pro I/O, etc..

If 'Don't Allow' is selected and you hear no output, please see either of the following suggestions to correct this:

1. Open your Settings app and tap on Privacy > Microphone. You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.
2. This option involves settings enabling restrictions, which some users may not want to do. If you do not wish to enable restrictions on your device, please see option 1 above to resolve the problem.

Open your Settings app and tap on General > Restrictions > tap 'Enable Restrictions' > Microphone > tap 'Allow Changes'.

You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.

 
FAQ ID: 1081

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

To access and adjust your Microphone Permissions please follow these steps:

1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.
   
   

   

2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.
   
   

If you need extra help after reading this message, please contact us here.

 
FAQ ID: 1243

 
FAQ ID: 1116

A registration of iRig HD 2 does open up a variety of free apps and software for both your iOS device and Mac/Windows computer. You can see all details here.

For Mobile users:  you will receive the upgrade to AmpliTube FULL version gear contents but note this is only in the AmpliTube FREE app. To obtain:

- download AmpliTube FREE for iPhone or iPad from the App Store

- once installed, tap to launch AmpliTube FREE

- within AmpliTube FREE, tap on the MENU icon (3 horizontal bars)

- tap on ACCOUNT to register the app and your iRig HD 2 serial number, following the on-screen steps

There are still additional features and gear in the app available via in-app purchase, if you wish to further expand what the app offers!

For Mac/Windows users:  you will receive a copy of AmpliTube 4 for your computer. To obtain:

- register your iRig HD 2 serial number here

- login or create your account

- insert your product serial number in the provided field for 'Serial Number'

- click 'Register'

- once registered, access the User Area here

- upon logging into the User Area, you will receive a pop-up message informing you of the AmpliTube 4 being added to your account along with a serial number and steps to proceed

 
FAQ ID: 1181

All iRig devices must be connected to a compatible device (Mac/PC, iOS, or Android) with a compatible app open and running to operate properly.

If you are unsure what apps to use, please refer to your product's documentation or registration email. Your iRig can be registered here or in the Authorization Manager. All user manuals are stored in My Products after the registration process.

In IK apps like AmpliTube CS or VocaLive CS which handle real-time audio input. The Menu > Settings should automatically detect your iRig. This means the input at the top of this page will switch to "Input: Headset Jack" or "Input: Digital Device" depending on your iRig. If this is not the case, proceed with the steps below.

Try these steps for any issues with Analog Devices (3.5mm Headphone port - TRRS):

• Remove anything which could be getting in the way of a full connection. This includes protective casing, extension cables, splitter or charging cables.
• Clean out your device's headphone port with compressed air or contact cleaner.
• If possible, try your iRig on another device/system. This will help confirm if your device's port is having any issue.
• Contact support here

Try these steps for any issues with Digital Devices - (Lightning/30-Pin/Micro USB)

• Remove anything which could be getting in the way of a full connection. This includes protective casing, extension cables, splitter or charging cables.
• Clean out your device's Lightning port with compressed air or contact cleaner.
• Try using your device on a system which uses a different cable. If your device does not power up on Mac/PC, try this device on an iOS (iPhone/iPad/iPod) device or vise verse. This will help determine if your cable could be having issues.
• Contact support here

 
FAQ ID: 1232

To get the most out of your iRig follow these quick and easy steps. Keep in mind, while these suggestions use only IK Multimedia apps, your iRig will work with any apps which allow headset or digital audio input (Depending on your device). In any apps, the concepts mentioned here will be applicable.

For users with issues getting their device to power on at all, check out this FAQ here. Anyone with issues getting audio from their apps this in-depth FAQ here will help.

Select your iRig type:

• iRig Microphones
• Guitar/Bass/Instrument oriented iRig devices

Note: While this FAQ is based on iOS optimizations, remember that your iRig device is also compatible with Mac/PC. See your iRig device's specific FAQ page for complete details on

optimizations for these platforms.

iRig Microphones

The first step to getting started is using a compatible app to activate your iRig. Download one of the following apps to get started. These all work very similarly, but can be used for different purposes.

• VocaLive CS for iPhone
• VocaLive CS for iPad
• iRig Recorder LE
• EZ Voice

Guitar/Bass/Instrument oriented iRig devices

When using an iRig based on guitar or bass use, we suggest using AmpliTube CS. This app has a bunch of settings to adjust the signal coming in and going out of your app.

Note: Most iRig devices include in-app gear to get you started. Check our iRig device's registration email for a list of includes gear. Register your product here.

• AmpliTube CS for Phone
• AmpliTube CS for iPad

 
FAQ ID: 1281

By iOS design any connected hardware output will disable the internal speakers and headphone port on your iOS device. When using an iRig (iRig HD 2, iRig Keys 2, iRig Mic Video, etc.) with a headphone or line output option, you must connect your speakers or headphones to your iRig.

Note: Unfortunately, as this is Apple's design, this cannot be changed at this time.

For users who need to send a headphone port to a 1/4" connection, like a Mixing Board or similar, check out the iLine series of cables and adapters. The Mono Output Splitter is the perfect fit for this use.

Read more on the iLine series here.

 
FAQ ID: 1284

At this time, the House Party app on iOS does not support input from digitally (lightning) connected devices from any manufacturer.

However, you can get this working by using our iRig Recorder 3 app:

 
FAQ ID: 1337

How do I download the iRig ASIO drivers?

Log in to your IK Account and visit the "Drivers Downloads" section of the User Area. You can visit this page by clicking here

The iRig ASIO drivers will be located in this page.

Why do I need the iRig ASIO drivers?

The iRig ASIO drivers enable professional level audio control over your iRig hardware. With the iRig ASIO drivers, it allows for adjustable buffer sizes and optimal control for ultra low level latency. Overall, performance with ASIO is better and much more stable, resulting in less dropouts and audio processing issues.

Which Windows operating systems work with iRig ASIO?

Windows 7, Windows 8/8.1, and Windows 10 or later.

Do I need the iRig ASIO drivers on macOS?

No. macOS already allows for professional level audio control. That is why it is only offered on Windows.

What if I already installed the iRig Pro DUO ASIO drivers?

We recommend uninstalling the iRig Pro DUO ASIO drivers if you want to use the general iRig ASIO drivers. Both ASIO drivers will work with iRig Pro DUO and iRig Pro DUO I/O; but using the general iRig ASIO will allow it to work with other iRig models.

Which iRig products can be used with the iRig ASIO?

iRig HD 2
iRig Pro I/O
iRig Pro DUO
iRig Pro DUO I/O
iRig Pre HD
iRig Stream
iRig Keys 2 (all)
iRig Stomp I/O
iRig Keys I/O (all)
iRig Mic HD 2
iRig Mic Studio
iRig Mic Cast HD
iRig Mic Video
iRig Micro Amp

 
FAQ ID: 1340