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Each iRig device is slightly different, some are designed for audio input from sources like guitar, microphones, basses, and others are designed to send MIDI (Musical Instrument Digital Interface) data to the connected device.

To get started with an audio based iRig on iOS or Mac follow these steps. For compatible devices, Windows users can find instructions on getting started here.

  1. Register your iRig device to unlock any included software. An email will be sent to you showing what you've just unlocked. Click here for a full how-to on unlocking and downloading your iOS, Android, or Mac/PC software.
  2. Connect your headphones or speakers to your iRig, then connect your iRig to your iOS or Mac system and launch your associated software.
  3. Mac users will need to select their audio device in the Audio MIDI set up for the software being used.* iOS users can get started right away when using an IK Multimedia app.**
  4. Get started making music.
*Mac users will need to select their iRig as their audio input in their software. Below is an example of AmpliTube 4 and Ableton Live Lite. If you don't hear audio on macOS 10.14 or later, check this FAQ for help.





**After launching AmpliTube CS, or VocaLive CS, select "Allow" when asked for microphone permissions. If you don't hear input for any reason, check this FAQ for some help.

To get started with an MIDI based iRig on iOS or Mac follow these steps. For compatible devices, Windows set up will be very similar. Windows users are suggested to use ASIO based audio drivers for our Virtual Instrument programs like SampleTank 4 or MODO DRUM.

  1. Register your iRig device to unlock any included software. An email will be sent to you showing what you've just unlocked. Click here for a full how-to on unlocking and downloading your iOS, Android, or Mac/PC software.
  2. Connect your headphones or speakers to your iRig, then connect your iRig to your iOS or Mac system and launch your associated software. If your iRig does not offer a headphone port, connect to the iOS headphone port.
  3. Mac users will need to select their MIDI device in the Audio MIDI set up for the software being used.* iOS users can get started right away when using an IK Multimedia app.**
  4. Get started making music.
*Mac users will need to select their iRig as their MIDI input in their software. Below is an example of SampleTank 4 and Ableton Live Lite. If you don't hear audio on macOS 10.14 or later, check this FAQ for help.





** If you don't hear audio for any reason, check this FAQ for some help.
If you need extra hep after reading this FAQ, please contact support here.

 
FAQ ID: 1298

Apps such as Instagram, YouTube, Snapchat, Zoom Meeting, and Facebook Live allow you to record/stream using both digital and analog iRig devices such as iRig Stream, iRig Pro DUO IO, iRig Pro IO, and more! Want to use your iRig product with House Party? Click Here!

Analog iRig devices use a direct connection to your mobile device's headphone port. This is usually through a 3.5mm TRRS connection. Digital iRig devices use a direct connection to your mobile device's USB-C, Lightning, or Micro-USB port.

Click here to read more about what you need to get started streaming.

Keep in mind, most apps, including Instagram and Facebook Live will not allow the playback of copyrighted content. Playing back copyrighted content can have your Live stream stopped without an error. Some apps will require you to start the video recording to activate your microphone. Not all apps will offer external audio input for every video capture option. In Instagram, the "Story" feature will not allow external devices.

Important: On iOS (iPhone/iPad/iPod), due to the nature of Facebook and Instagram Live and how they capture audio. The below work around can be used with our audio interfaces (such as iRig Stream, iRig Pro DUO I/O, or iRig HD 2) to allow for an uninterrupted audio input source.

Steps:

  1. Download and launch iRig Recorder 3 LE from the Apple App Store. This is a free app.
  2. Go to the Menu in the upper right hand corner and then go to Settings. Inside here enable the Background audio option.
  3. Use the COG WHEEL in the main page to select your input source. Keep in mind this is only an option for multi-input devices, so if you see a greyed out "Mono" option, this is because your device only offers this kind of input signal.
    Note: Instagram Live will only allow a mono signal when streaming. Unfortunately, this is not under IK's control. Do note, posting videos will allow stereo signals.
  4. Make sure "Loopback" is not enabled unless intended to be. Read more on Loopback here. Do note, the iRig Stream will allow direct monitoring at all times. In some cases, you might hear a duplicate signal from iRig Recorder 3. In these cases, make sure to mute the headphone level in iRig Recorder 3. To do this, tap the headphone level and then tap the "X" on top of the headphones.
  5. Launch Facebook or Instagram and go to the Live video function. The audio input will now be routed to these apps.
Important: Android users must have a device which allows digital audio or external audio input from CTIA/AHJ wiring standard devices to allow for the iRig to work properly.
If you need any extra help after reading this FAQ, please contact our support team here.

 
FAQ ID: 1299

Apps from Mac/PC and mobile platforms may seem very similar, but they are not always the same. At this time, apps like Skype for iOS/Android, Discord for iOS/Android, or the Stock Phone app (as well as FaceTime) for most mobile devices do not support digital audio devices. This is not a limitation of your iRig product, but the apps being used on the platform you are using it. On Mac/PC the Skype or Discord apps will have no issues using your digital iRig device.

While we do hope these apps allow for this use in the future. For now, these apps allow for Headphone port (3.5mm - TRRS) connected iRig devices, or "analog" iRig devices, to be used to some extent. Below are some notes which should help guide you to proper usage.

Important: On iOS/Android, the Phone app, FaceTime, Discord app, and Skype apps will not allow input monitoring when using analog iRig devices. This means the person you are calling can hear you, but you cannot hear yourself. Unfortunately, for these apps, there is no work around at this time.

For streaming use read more here.

For additional information, contact our support team here.

 
FAQ ID: 1300

The iRig 2 will work with compatible Android devices. The iRig 2 requires the CTIA/AHJ wiring standard to operate with an Android device.

At this time there is no dedicated AmpliTube app for the iRig 2 on Android. This device is suggested to use used with apps like EZ Voice, iRig Recorder 3, ToneBridge, Audio Evolution DAW, or n-Track DAW. Any app which allows headset audio input will work with the iRig 2.

To use AmpliTube on the Android platform, we suggest the iRig UA and AmpliTube UA. This iRig device includes it's own DSP chip, which acts as the 'brain' of AmpliTube UA. This allows for a universal experience on the Android platform.

The iRig 2 will work with the AmpliTube for Samsung Professional Audio app on certain Samsung devices (that offer the Samsung Professional Audio) such as the Galaxy Note 3, Note 4, Galaxy Edge, Galaxy S5 and the Galaxy S6. This app is only available on the Samsung Galaxy App Store.

*IMPORTANT* With the release of Android 9.0, Samsung has removed Samsung Professional Audio from their devices and discontinued the service. Android devices running Android 9.0 or later cannot run AmpliTube for Samsung Professional Audio.

 
FAQ ID: 1301

Can I use my ARC 1 or ARC 2 measurement files?

No. ARC 1 or ARC 2 corrections are not compatible with ARC 3 due to the new algorithm improvements.

 

Can I use my ARC 1 or ARC 2 microphones?

Yes, ARC 1 and ARC 2 microphones are compatible and fully functional on ARC System 3.

 

Am I supposed to bounce/export in my DAW with ARC 3 enabled?

No, you must disable the ARC 3 plugin when bouncing/exporting your project in the DAW.

 

Is ARC 3 Compatible with macOS 10.15 Catalina?

Yes. ARC 3 is compatible with macOS 10.15 Catalina. For more information on compatibility, click here

 

Why Aren't Any of My ARC 3 Measurements Appearing?

On macOS Catalina, the OS now requires you allow access to the Files & Folders. If none of your measurements are appearing after creating them in the analysis app, you may have inadvertently denied access to the documents.

However, you can enable this at any time. This can be managed in System Preferences > Security & Privacy > Privacy tab.

On the left area of this window, you will see permission categories such as Camera, Microphone, Files & Folders. Select Files & Folders and make sure that ARC 3 is enabled for "Documents" there.

 

For more ARC 3 FAQ articles and advanced tips, click here

 
FAQ ID: 1302

Issues with app permissions? Click here.

Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:

  • ARC System 3.0
  • Syntronik 1.2.0b
  • Miroslav Philharmonik 2.0.6
  • T-RackS 5.2.2 and later
  • AmpliTube 4.9.0 and later
  • MODO BASS 1.5.1b
  • MODO DRUM 1.1.0
  • Hammond B-3X version 1.1.1 and later
  • SampleTank 4 version 4.0.9 and later
  • AXE I/O Control Panel 1.1b
  • Custom Shop 1.9
  • Authorization Manager 1.0.27
  • UNO Drum Editor 1.1.0b
  • UNO Synth Editor 1.1.0b
  • UNO Drum Anthology Libraries (1.0.0)
  • UNO Drum Firmware Update (1.0.2)*
  • UNO Synth Firmware Update (1.1.4)*
  • iRig Firmware Update (1.12.0)*
  • iRig Keys I/O Firmware Update (1.2.0)

*Requires forcing installation via right click. Notarization to follow.

Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.

Legacy/Discontinued products cannot be updated for macOS Catalina.

 
FAQ ID: 1303

This is a guide to help you get SampleTank 4, SampleTank 4 SE, SampleTank 4 MAX, or additional SampleTank 4 expansion libraries installed and loading properly. All of these versions of SampleTank 4 will use the same installation method.

Follow these steps below:

  1. Find your downloads on the IK web site. These are stored in My Products. To find your version of SampleTank 4 use the Search tool.
  2. Download your files. Under your product's title find the three different pieces for SampleTank 4 to operate properly.
    1. SampleTank 4 Software Download - This download can be found to the right of your product title. Select the option for the operating system of your machine.



    2. SampleTank 4 Instrument Download - This single download can be found under the Sound Download pop up menu.



    3. SampleTank 4 Samples Downloads - This part of SampleTank 4 is broken up into sections by instrument category. These downloads can be found under the Sound Download pop up menu. Make sure to download all samples sections before getting started. Hold the control (Windows) or command (Mac) key to select multiple downloads. This function is limited to 10 at a time.



  3. Extract your downloaded files. Use your systems extraction tool to unzip your compressed downloaded files. On Mac double click a file to extract it's contents.

      Click here for extra help with extraction on Windows

  4. Install your software and sound content files. Unless you are advanced user, we suggest you use the default locations for your software and sound content. Below are the default locations for both the SampleTank 3 and SampleTank 4 sound content. Even though SampleTank 4 and SampleTank 4 MAX include SampleTank 3 sounds, these libraries are meant to be installed separately to different locations.

    Software Installation Example:


    Sound Content Installation Example:


  5. Default locations for SampleTank sound content:

    Mac:
    Mac HD > Users > Shared > IK Multimedia > SampleTank 3
    Mac HD > Users > Shared > IK Multimedia > SampleTank 4


    PC:
    C:\Users\Public\Documents\IK Multimedia\SampleTank 3
    C:\Users\Public\Documents\IK Multimedia\SampleTank 4


  6. Authorize your software. Launch the IK Authorization Manager included with SampleTank 4 and insert your serial number. All product serial numbers are listed in your My Products under Serials & Authorizations.
  7. You're ready to play! Open SampleTank 4 and your newly installed content should be scanned. Once scanned, your instruments will appear ready for use. To change or view where SampleTank 4 is 'looking' for your sounds, go to the Settings > Sound Content page.

If you use a custom installation path for your Instruments make sure to install all parts of your sound content to the same location


The images above show how your SampleTank 4 sound content folder's top level should look when using a custom install path. Notice there is a certain folder structure here. If this is structure is not seen by SampleTank 4, your sounds may not appear properly.

For extra help, you can find your user manual in My Products as well as the location below after the installation of SampleTank 4.

Mac:
Mac HD > User > Name >Library > Documentation > IK Multimedia > Product Folder


PC:
C:\Program Files\IK Multimedia\SampleTank 4


If you still need help after this FAQ, contact support here.

 
FAQ ID: 1304

Select your related product using the list below for your specific steps.

 

 


SampleTank 4 & Associated libraries (SampleTank 3, Miroslav Philharmonik 2, Syntronik, or any Custom Shop libraries)


Please make sure to have installed both your plugin installer as well as the Sound Library content, then proceed with the following steps.

For a full walkthrough installing SampleTank 4, check out our in-depth installation FAQ here.




All versions of SampleTank 4 will include multiple sound content downloads. These are broken up by instrument. Make sure to download, extract and install all parts one at a time.

  1. Load your virtual instrument as a plugin in your DAW/Host program or as a stand alone application
  2. Click the setting cog wheel and enter the Sound Content section



  3. Use the Browse button and select the location where you have installed your SampleTank 4 sounds, then use the Browse button again to select your SampleTank 3 (Miroslav Philharmonik 2 or Syntronik) sound library. Notice these are installed to separate locations (Miroslav Philharmonik 2 and Syntronik will be installed to your SampleTank 3 folder).
  4. This Browse button opens a window of your hard drive so you can navigate to where your sounds were installed to. Depending on which installer was used and the operating system used, SampleTank 4 will install it's content to the following default locations. In the above example, we have shown a custom installation path.

  5. Default SampleTank 4 Sound Content Locations

    Mac: Macintosh HD > Users > Shared > Documents > IK Multimedia > SampleTank 4

    C:\Users\Public\Documents\IK Multimedia\SampleTank 4

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

  7. The SampleTank 4 default location should look as it is shown in the below image. If the proper folder or file structure is not used, SampleTank may not see your sounds.




SampleTank 3 & Associated libraries (Miroslav Philharmonik 2, Syntronik, or any Custom Shop libraries)


Please make sure to have installed both your plugin installer as well as the Sound Library content, then proceed with the following steps.




All versions of SampleTank 3 will include multiple sound content downloads. These are broken up by part, so make sure to get all parts before getting started. Download, extract and install all parts one at a time.

  1. Load your virtual instrument as a plugin in your DAW/Host program or as a stand alone application
  2. Click the setting cog wheel and enter the Preferences section



  3. Use the Browse button and select the location where you have installed your SampleTank 3 sounds. All additional libraries, like Miroslav Philharmonik 2, or Syntronik, will be installed to the SampleTank 3 folder. This will allow all content to be selected in a single location. Use this location for your Miroslav Philharmonik 2 and Syntronik programs as well.
  4. This Browse button opens a window of your hard drive so you can navigate to where your sounds were installed to. Depending on which installer was used and the operating system used, SampleTank 3 and your related libraries will install it's content to the following default locations. In the above example, we have shown a custom installation path.

  5. Default SampleTank 3 Sound Content Locations

    Mac: Macintosh HD > Users > Shared > Documents > IK Multimedia > SampleTank 3

    C:\Users\Public\Documents\IK Multimedia\SampleTank 3

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

The SampleTank 3 default location should look as it is shown in the below image. If the proper folder or file structure is not used, SampleTank may not see your sounds.




SampleTank 2 & Associated libraries (Miroslav Philharmonik 1, SampleMoog, SampleTron, or Sonik Synth 2)


Please make sure to have installed both the plugin installer as well as the Sound Library content, then proceed with the following steps..


  1. Load your virtual instrument as a plugin in your DAW or as a stand alone application
  2. click the PREFS button on the upper right side
  3. this opens a small Preferences box, click BROWSE



  4. this opens a window of your hard drive so you can navigate to where your sounds were installed to. There are 2 possible
    locations where your sounds can be installed to, depending on which installer was used:

  5. Default SampleTank 2 Sound Content Locations

    Location 1 -

    Mac: Macintosh HD > Library > Application Support > IK Multimedia > (product name) > Instruments

    PC: C: > Program Files > IK Multimedia > (product name) > Instruments

    Location 2 -

    Mac: Macintosh HD > Library > Application Support > IK Multimedia > Instruments > (product name)

    PC: C: > Program Files > IK Multimedia > Instruments > (product name)

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. click once on the main 'Instruments' folder to select it and hit OK or OPEN

  7. hit OK in the Preferences box

  8. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

  9. Click here for our FAQ on loading these sounds into SampleTank 3 and SampleTank 4.


If you need help after following this FAQ, contact our team here.

 
FAQ ID: 1305

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1306

Yes! From AmpliTube version 3.4 onwards, it is possible to share in-app purchases between your iOS devices as well as between the 5 main AmpliTube versions:

  • AmpliTube (for iPhone)
  • AmpliTube CS (for iPhone)
  • AmpliTube (for iPad)
  • AmpliTube CS (for iPad)
  • AmpliTube LE (for iPhone)*

*No longer available on iTunes...

In addition, if you have purchased any of the individual AmpliTube apps such as AmpliTube Fender (iPhone/iPad), AmpliTube Slash (iPhone/iPad), AmpliTube Orange (iPhone/iPad), and more, that gear can now be loaded into any of the 4 main AmpliTube apps listed above (AmpliTube LE no longer available). 

The sharing process uses iCloud to merge the in-app purchases, and syncs the apps to the merged in-app purchases. If you do not have an iCloud account, you will need to create one to proceed.

  1. Merge your in-app purchases onto iCloud

    • Log into iCloud on the device with the active in-app purchases you want to share.
    • Launch the AmpliTube version with the active in-app purchases you want to share.
    • Your in-app purchases are now merged onto iCloud.

  2. Sync AmpliTube to the merged in-app purchases*

    • Launch any AmpliTube version you want to retrieve in-app purchases into. This will sync this AmpliTube version's in-app purchases with iCloud's.
    • Your in-app purchases are now available in all the AmpliTube versions launched in the previous step.


Note: *If you want to retrieve the in-app purchases on another device, log into iCloud on that device with the same user account as in step 1 and proceed to step 2 on that device.

If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1307

How do I get started using the Total Studio 2 Bundle?

All of your software included with this bundle will be available for download in the "My Products" section of the User Area. Due to its size, Total Studio 2 is not included as a single download/installer in My Products. The bundled products are all available and listed individually in My Products

By registering the bundle serial, the individual products will be unlocked and displayed in your account.

 

Do I need to register my serial number for Total Studio 2 Bundle?

Yes, you must first register your serial number inside of the Authorization Manager. Once registered, the bundle will be unlocked in your IK account. Remember, this bundle serial number unlocks several individual IK product titles.

 

What products are unlocked with the Total Studio 2 MAX and Total Studio 2 Deluxe?

Click on the links below for a list of products unlocked in each bundle:

Total Studio 2 MAX
Total Studio 2 Deluxe

 
FAQ ID: 1308

How can I check on the availability of a product?

We display the current availability on our online store here: https://www.ikmultimedia.com/shop/

Select your product and click BUY NOW. You will then see current status here. You can add to cart or find a dealer.

By adding to cart and purchasing, you will automatically be shipped the product upon availability. All orders are processed by purchase date order, so we ship upon the order in which it was received.

 

How do I check on my current order status?

To check on your order status, you must log into your IK Account and visit 'My Orders' in the User Area, or click here: https://www.ikmultimedia.com/userarea/my-orders/

The latest status will be displayed here as: RECEIVED, IN PROGRESS, SHIPPED, or VOIDED.

You will receive an e-mail from order.USA@ikmultimedia.com with FedEx tracking information once your order is prepared and ready for shipment.

 

Why doesn't my tracking number work for FedEx, UPS, or USPS?

It may be that the courier has not scanned the item yet. This can happen when you track the number too soon. Please allow up to 24 hours for the courier to update their system.

 

Where can I find more information on hardware compatibility for your iRig products?

We display compatibility in each product page's SPECS tab.

You can compare and contrast all products specs and compatibility here, by category:

Interfaces
Keyboards
Microphones
Floor Controllers
Acoustic Guitar Interfaces
Speakers
Stands

 
FAQ ID: 1309

 

 

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