FAQ

If you could not find an answer to your problem in our FAQ pages, please submit a Tech Support Form

 


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A majority of IK products can be registered using the Authorization Manager. To view the incompatible products, click here.

If your Authorization Manager is not accepting your serial number, this may be because it found a wrong character inserted to your serial.

Pease see below for the most common errors:

* Typing a 0 ("zero" number) instead of an O ("o" letter)
* Typing 1 ("one" number) instead of an I ("i" letter)
* Typing 2 ("two" number) instead of an Z ("z" letter)
* Typing 5 ("five" number) instead of an S ("s" letter)
* Typing 8 ("eight" number) instead of an B ("b" letter)
* Typing a "." (point) instead of a "-" (minus), and vice-versa, is one of the most common occurrence.

Suggestions:

* When possible, please copy and paste the information.
* Cut off all the leading and trailing spaces, these are seen as 'characters'.
* Please type all codes UPPERCASE during the installation and registration process.
* Check that the Serial Number that you are entering matches with the product installed.

If you still need help after reading this FAQ, contact our support team here.
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FAQ ID: 9

The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The  Serial number  for your product is written on the  Registration Card included with your product packaging, inside the license envelope. For Digital Delivery items, this serial will be found inside an email received after purchase.

For a clear characters' identification, please refer to the legend at the bottom of the card.


Note: the zero can easily be identified in your Serial Number because it is crossed by a line).


If you need help after reading this FAQ, please contact us here.

 
FAQ ID: 11

If you bought a 2nd hand product, please contact IK Technical Support (go to Tech Support Page and click on send an email to support here ) for help getting registered.

After a License Transfer Credit is used, a Serial Number will be unlocked to allow registration to be changed to your account.

If you purchased your product new, please scan your sales receipt of the purchase and attach it in the Support Form, (Tech Support Page/send an email to support here). Our team will be more than happy to see how they can help get you working.

 
FAQ ID: 13

Becoming an IK Multimedia user is easy!

Register now for a free copy of AmpliTube 4 Custom Shop, T-RackS 5 Custom Shop, and SampleTank 3 Custom Shop, and Syntronik Free. You can also become a registered user by purchasing one of our award winning products through an authorized IK Multimedia dealer.


You can view dealers in your area by clicking here.

 
FAQ ID: 17

If you purchased a Digital Delivery product from the IK webstore, the Serial Number will be automatically registered to your account for you.

If you ordered a boxed software product, you can register in the Authorization Manager application.

Click here for the Authorization Manager.

For legacy software products, please use the Legacy Registration page here.

For Mobile hardware products, you can register here or using the Authorization Manager.

For Mobile apps, please launch the app and register within the app by clicking the MENU button, then 'Account'.

 
FAQ ID: 18

Please click here to contact support. Make sure with your ticket to send the team a copy of your item's invoice or sales receipt for the fastest action.

 
FAQ ID: 20

Launch the Authorization Manager application and follow the on-screen steps. If you have yet to install the software, the Authorization Manager will provide a download link at the final step.

Once installed, complete the Authorization Manager process. The software is now authorized and ready to use!

 
FAQ ID: 29

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

To access the User Area, please click here.

You will need to login with your IK User Name/Password. If you forgot your User Name/Password, click the link at the login page to obtain a new User Name or new Password.

 
FAQ ID: 33

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there, please contact Tech Support.

 
FAQ ID: 35

Please click the I forgot my username and/or password link (located below the Login button) then enter your e-mail address associated with your IK Multimedia account. A new password will be e-mailed to you.

 
FAQ ID: 36

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there please contact Tech Support.

 
FAQ ID: 37

Please go to https://www.ikmultimedia.com. On the navigation bar click Support.
Complete the Tech Support Form (including your current e-mail address). We will verify your account information and send you an e-mail with the new login data.

 
FAQ ID: 38

Please make sure that you have enabled your browser's Cookies for the IK Multimedia website.

If you have just requested a new Password and it is not being accepted, you may need to delete any previously stored Cookies from your web browser. You can find these stored cookies under a Privacy or Preferences setting of your browser. Look for and delete any of the following cookie that are found..

ikstore.com
ikmultimedia.com

You can now login using your most recent Password.

Cookie location for popular browsers:

- Internet Explorer: Tools>Internet Options>Delete files/Delete Cookies.
- Safari: Safari>Empty Cache >Empty
- Firefox: Tools>Clear Private Data>Clear Private Data Now
- Netscape: Tools>Clear Private Data>Clear Private Data Now

 
FAQ ID: 39

You can alter your Password at the User Area login page. Click 'Forgot Your Password?".

 
FAQ ID: 40

Please log in, then use the Support tab at the top of the site to enter your User Area. Inside here you can edit your personal data using the My Account section.

 
FAQ ID: 42

Please log in into the User Area and click on 'My Products'. You will see your products in a list, to the right of the product name, you will see Mac and Windows installers.

If you require an older version for any reason, click on 'Past Releases'.

 
FAQ ID: 43

Please note that not all software is transferable. Items received for free via a promotion are not transferable. Purchases made inside of the Custom Shop using Gear Credits are not transferable to another user or account. Items transferred previously through the use of an LTC are not transferable. See the EULA for full details.

In order to transfer an IK Multimedia software license to another person, the current rights owner must purchase a "License Transfer Credit" in IK Multimedia's online store.

If you already have one, please go to the User Area > My Products > (product name) > Serials/License. Inside the pop up window click Transfer. This process will remove the serial number from your account and allow the new user to register it. After the license transfer has been completed, the previous rights owner is not allowed to retain any copy of the media.

If you do not have one yet, please purchase a "License Transfer Credit" in the IK Multimedia's online store. Only OEM versions and versions bundled with third-party products can be transferred free of charge and without a "License Transfer Credit".

Please contact IK Multimedia Support if the product you wish to transfer is not listed in your account or if you are having troubles on transferring your license.

 
FAQ ID: 44

Please visit IK Multimedia's online store.

On the top filter section, click 'Credits' under 'Type', and you should see the 'License Transfer Credit' appear in the list of items.

You can also click here.

 
FAQ ID: 45

Yes, if the IK product that you are using is protected by challenge-code system (doesn't require the IK USB dongle called iKey). In this case, you can install up to 3 computers provided that they are USED ONLY BY YOU, OWNED BY YOU AND ARE NOT USED SIMULTANEOUSLY. Please refer to the License Agreement included in the manual and on the envelope contained in the original packaging of the software, for more information.

You can also view the License Agreement online here.

All the latest IK products versions do not require the iKey. However, if by any reason you are using a previous version that requires the iKey, you can install the program in as many as computers as you want, since you will be able to use it only in the one with the iKey connected to its USB port. iKey connected to its USB port.

 
FAQ ID: 47

1. First check the FAQ page.
2. If you cannot find your answer in the FAQ page please submit a Tech Support Form.

 
FAQ ID: 48

Please go to the IK Multimedia website by clicking here.

Using the top navigation bar, enter the Store menu and select Online Store.

 
FAQ ID: 50

No. The StealthPlug is specifically designed to be compatible with Apple's USB Audio driver, delivering an optimal performance. Simply plug the StealthPlug in to one of your Mac's free USB ports. IMPORTANT: DO NOT connect the StealthPlug to a USB hub.

 
FAQ ID: 135

Reducing the Buffer Size value. The smaller the buffer size value is, the faster the response.

IMPORTANT: a small buffer size may introduce audio pop and click noises or CPU overload. Reliable operation highly depends on the performance and configuration of your system. Also, if there is an open audio application that is using the StealthPlug ASIO driver, you will not be able to change the buffer size value from the StealthPlug Control Panel. In this case, you will need to either:
  1. Close the application before you modify the buffer size or
  2. If available, enable the Release ASIO driver in background option in the ASIO options of the application.

 
FAQ ID: 148

The Stealth option will display a green light when the driver is properly installed (this visual reference is useful for Technical Support purposes), and the ASIO option will display a green light when there is an active audio application currently using the StealthPlug ASIO driver.

 
FAQ ID: 149

Because in this way the StealthPlug Control Panel will be automatically opened at Windows ® startup, minimized to the tray.

 
FAQ ID: 152

This is probably because AmpliTube is running in demo mode, which inserts white burst of noise about every 6-8 seconds. You must authorize your copy in order to make this disappear. The Demo version will always have the noise.

 
FAQ ID: 237

AmpliTube 1, AmpliTube LE, and AmpliTube 2.0 work as a plug in only, not as a standalone. For the reason, you have to launch it from inside a host application like Sonar, Cubase, Pro Tools, etc.
If you want to use AmpliTube as standalone, please get AmpliTube Live, AmpliTube 2 Live or AmpliTube 2 v2.1.

 
FAQ ID: 238

This happens on PT 6.x because the files are installed to the wrong location on your HD.

Please follow these instructions:

- Do a search on your system for the file amplitube.dpm.
- Once you find it go to the folder that has this file in it.
- Now you will see a few more amplitube.x files here.
- Select ALL the AmpliTube FILES & FOLDERS in this folder and COPY & PASTE them to this new location:

C:\Program files\Common files\Digidesign\DAE\Plug ins.


 
FAQ ID: 240

This is due to a misplaced file. Please uninstall your current version and then install the latest version of the software, always available online in your User Area on www.ikmultimedia.com.

Just make sure as to the location to which the files are being installed. For ProTools v.6.x or higher, the files should be in the below location:

For MAC OSX:
OSX Hard Drive/Application Support/Digidesign/Plug-Ins

For PC:
C: \Program Files\Common Files\Digidesign\DAE\Plug-Ins

 
FAQ ID: 244

Most Audio / MIDI sequencers or DAW systems validate the plug-ins at startup.
Some applications may have problems during this phase even when AmpliTube X-GEAR is validated (if StompIO is connected and turned ON).

To avoid this situation, please install AmpliTube X-GEAR on your system but turn OFF StompIO before launching your sequencer for the first time.

Once AmpliTube X-GEAR is fully validated, there will be no need to follow this precaution and you will be able to turn ON StompIO during the sequencer start-up process.

 
FAQ ID: 271

Check they have been assigned or that the assignment has not been removed.
Read the “How to setup external controllers” section from the StompIO manual (Point 3.12 Sound Controls: External Controllers).

 
FAQ ID: 277

For Microsoft Windows systems:

- Disable background software (e.g. anti-virus, anti-spyware,
  internet messengers, firewalls, etc).
- Disable visual effects and animations.
- Disable power management and hibernation.
- Defrag your hard drive.
- Disable Internet time synchronization.
- Disable automatic updates.
- Disable system sounds.
- Disable system restore.
- Enable DMA on all hard disks and removable media drives.
- Disable file sharing, remote access, and network folders.
- Disable the screensaver.
- Remove the desktop wallpaper.
- Disable power management and hibernation.
- Disable hard-drive indexing.
- Disable desktop cleanup wizard.
- Disable fast user switching.
- Disable unnecessary background services (for advanced users).
- Disconnect unused USB devices (e.g. web-cams).

For Apple OS X systems:

- Disable background software (anti-virus, anti-spyware, internet messengers,
  firewalls, etc).
- Disable visual effects and animations (lock the dock, make the desktop static, etc).
- Disable individual dash-board widgets.
- Disable power management and hibernation.
- Defrag your hard drive.
- Disable Internet time synchronization.
- Disable automatic updates.
- Disable file sharing, remote access, and network folders.
- Disable the screensaver.
- Log off additional users.

 
FAQ ID: 281

Yes, this is a known issue and we are working on it.

 
FAQ ID: 282

- Check that you have properly set the AmpliTube Input Gain.
- Read the "Set Input Level" and "Set Input Level while playing live" sections
  from the StompIO manual (Points 2.15 & 2.16 respectively).
- Remember that this level needs to be reset when you switch instruments.

 
FAQ ID: 283

Check that all your effects’ Rate or Time modes are set to “BPM” and not to “FREE”.

 
FAQ ID: 284

Most Audio / MIDI sequencers or DAW systems validate the plug-ins at startup.
Some applications may have problems during this phase even when AmpliTube X-GEAR is validated (if StompIO is connected and turned ON).

To avoid this situation, please install AmpliTube X-GEAR on your system but turn OFF StompIO before launching your sequencer for the first time.

Once AmpliTube X-GEAR is fully validated, there will be no need to follow this precaution and you will be able to turn ON StompIO during the sequencer start-up process.

 
FAQ ID: 285

To authorize your product, you need to have access to a computer that is connected to Internet. So we have two scenarios;

  1. The computer in which you have installed the product is connected to Internet
  2. The computer in which you have installed the product is NOT connected to Internet, but you have access to another computer that it is connected to Internet.

Please read the following instructions;

1) The computer in which you have installed the product is connected to Internet

  1. When the Product Authorization Wizard starts, insert your Serial Number and click Next.
  2. Choose Request a New Authorization Code and click Next.
  3. Select Connect Using this Computer and click Next.
  4. Type your Username and Password and click Next, then continue to step 5. If you do not have an IK Multimedia account select the second option and create one.
  5. Click the Register Online button.
  6. In the IK Product Registration Page, complete the required fields and click Submit.
  7. Copy the Authorization Code recently generated.
  8. Go back to the Product Authorization Wizard and click Next.
  9. Click the Paste button. If the Authorization Code was properly pasted a green check mark will appear to its right. Click Next.
  10. In the next window, your product Serial Number, Digital ID, and Authorization Code will appear. Click Finish.

2) The computer in which you have installed the product is NOT connected to Internet, but you have access to another computer that it is connected to Internet.

A) On the computer the software is installed:

  1. When the Product Authorization Wizard starts, insert your Serial Number and click Next.
  2. Choose Request a New Authorization Code and click Next.
  3. Select Connect Using another Computer, then Next. The current Digital ID will appear. Write it down on paper (or copy it to a text editor and save it on a portable device such as flash drive, CD, etc).

B) On the computer that is connected to the Internet:

  1. Now log in to the User Area
  2. Click on Authorizations and then click on the View/Request button
  3. Type (or paste) the Digital ID into the empty box and click Request New Authorization button.
  4. Copy the Authorization Code recently generated, (it will also be sent to your registered e-mail address).

A) On the computer the software is installed:

  1. Go back to the Product Authorization Wizard, and click Next.
  2. Type in the new Authorization Code. If the Authorization Code was properly inserted a green check mark will appear to its right. Click Next.
  3. As a final step, please click Finish.

 
FAQ ID: 296

Launch Pro Tools and create a new session. Go to Track/New/Select “stereo” “instrument track” and click “Create.” Click on the track insert and select “SampleMoog” from the following path:
Multi-channel plug-in/Instrument/SampleMoog.
Open a SampleMoog instrument folder and double click on a desired instrument. Play your MIDI controller or the virtual keyboard to monitor SampleMoog. To record, just “rec” enable the Pro Tools Instrument track, click REC from the transport, hit the spacebar, and play your MIDI controller.

To use multiple MIDI channels in SampleMoog in Pro Tools 7.x, just follow these simple steps:

- In SampleMoog, select and load another instrument for CH 2.
- In Pro Tools, go to Track/New/MIDI track and click “Create.”
- Select SampleMoog 1, Channel 2 from its output.

 
FAQ ID: 298

- SampleMoog works as a standalone application, as well as a plug-in in Mac OS X (Universal Binary),
  and Windows (XP / Vista).
- Supported plug-in formats: VST, RTAS, and AU.
- 16 part multitimbral sound module with layerable parts.
- 16 individual stereo outputs.
- Mix view and full mix parameters control.
- 2 synth engines: Newly enhanced STRETCH™ plus traditional Resampling.
- Multi-Effects unit.
- Range Controls allows for creating complex splits and layers.
- Instrument browsing.
- Total sound editing with full access to 50 Synth-Sampler engine controls.
- BPM syncable LFOs.
- Portamento Time control.
- Performance Modes: Mono, Poly, and Legato 1-2.
- Zone feature for single sample accurate editing.
- 32 built-in DSP effects.
- Reverb, Spring Reverb, Reverb Delay, Ambience, Delay.
- Filter, Envelope Filter, Multi Filter, Wah-Wah.
- Chorus, Multi Chorus, Phaser, AM Modulation, FM Modulation,
- Flanger, Envelope Flanger.
- Auto Pan, Tremolo, Rotary Speaker.
- Lo-Fi, Distortion, Phonograph, Crusher, Overdrive.
- Pre Amp, Tone Control, Cabinet.
- Parametric EQ, Channel Strip, Compressor, Limiter.
- Slicer.
- Part Volume / Pan controls.
- Expanded easy to use full MIDI control.
- Part and Combi presets save features.
- Convenient back-up function.
- Search function.
- 256 notes polyphony.

 
FAQ ID: 313

The Horizontal Scroll Bar will allow you to move the file into the display. While dragging the Horizontal Scroll Bar (to the right or left), the waveform will follow your movements, without having to release the mouse click to update the waveform visualization.

 
FAQ ID: 351

Sure. Please click on Settings/Audio Midi Set-up.

- In Windows XP:

Select the type of driver (ASIO or DirectX) from the left Audio Driver drop down menu. Then, select the actual audio interface from the right drop down menu (ASIO preferred).

- In Macintosh OSX,

SampleTank 2.x is compatible with Core Audio compatible audio interfaces. Please select your audio interface from the top drop down menu.

- Outputs Routing: the Outputs Routing is used to configure the 16 assignable outputs in SampleTank 2.x with specific audio outputs on the chosen audio interface. This allows you to assign where the audio from SampleTank 2.x is routed.

- Sample Rate and Buffer Size: the sample rate and buffer size drop down menus allow you to change the sample rate and buffer size of the audio interface. These settings are dependent on the driver of the audio interface itself. Not all audio interfaces have the same sample rates or buffer settings.

To get the optimum performance from SampleTank 2.x standalone, set the buffer size as small as possible without clicks and pops. This will create the least amount of latency during playback.

- Panel: this control will open the Control panel for the selected audio interface. Depending on the audio interface, this panel could contain more advanced feature settings on the audio interface drivers. This panel is only available when ASIO drivers are selected.

- MIDI Input: the MIDI input drop down menu allows you to select the MIDI input device with which you will control SampleTank 2.x. Any MIDI interface or controller with Windows XP / Vista or MAC OSX driver support will work with SampleTank 2.x.

 
FAQ ID: 405

 1. Please verify that the Instruments have been copied to your hard drive. The Instruments default location is as follows:

      Mac: HD/Library/Application Support/IK Multimedia/SampleTank 2.x/Instruments

      PC: C:\Program files\IK Multimedia\SampleTank 2.x\Instruments

2. Set the Instruments root folder in the SampleTank 2 Preferences.

          * Click the Prefs button to open the Preferences window.
          * Then click the Browse button.

3. Navigate to the default location as mentioned on point 1, and select the Instruments folder.

      Mac:

          * Click Choose.
          * Then click OK to close the Preferences window.

      PC:

          * Click OK.
          * Then click OK to close the Preferences window.

 
FAQ ID: 407

Mac: HD/Library/Application Support/IK Multimedia/SampleTank 2.X/Instruments

PC: C:\Program files\IK Multimedia\SampleTank 2.x\Instruments

 
FAQ ID: 408

* Install the SampleTank 2 Sounds DVD in your external drive.
* In SampleTank 2, click on Prefs (Preferences) and change the Root folder.
* Click on Browse and select the folder in which you’ve just installed the sounds.
* Click Ok.

 
FAQ ID: 409

In the Mix Window, you can change each part outputs clicking and dragging the mouse up and down on the OUT number. Remember that the max number of stereo outputs is set in Preferences by clicking the Prefs button.

 
FAQ ID: 410

In the right area, select Legato 1-2 (located between the P.Time and the part Pan knobs). Then, select the glissando time (from 1ms to 10 sec) via the P.Time knob (Portamento Time).

 
FAQ ID: 411

Clicking on the Bypass button.

 
FAQ ID: 412

Clicking on the Lock button.

 
FAQ ID: 413

Via the Save Multi and Save buttons. To use these settings in a new project, click the Load button.

 
FAQ ID: 414

* Click the Zone button ON.
* To activate a zone, simply click on it with the MINI virtual keyboard or hit the corresponding key on your MIDI keyboard.
* Change the Synth Sampler parameters for that particular zone.
* Save (below User Preset click Save). For more related information, please check the User manual Chapter 6.1.

 
FAQ ID: 415

By selecting "High Quality" you enable the high quality resampler, having top fidelity at the expense of a slightly higher CPU%.

By selecting "High Performance" you get a lighter CPU load, at the expense of a slightly lower audio quality.

 
FAQ ID: 416

Sure.

A) In Pro Tools:

* Insert SampleTank 2.x in a stereo Instrument track.

B) In SampleTank 2.x:

* Select a Part and open an instrument.
* Click the Program CH button, select a Program Change number from the PC column, e.g. 1, and click OK.
* Open another instrument, click the Program CH button, and select a Program Change number e.g. 2.

A) In Pro Tools:

* In the Edit window, select Program Change from the selected Instrument track.
* Click None to open the Program Change window.
* Insert the Program Change numbers via the Pencil tool. When the Program Change window pops up select 1, then Done. Idem with Program Change 2.
* While playback, you will see how the Program Changes are shown in the selected ST2.x part.

Note:

If you are using a stereo Instrument track, SampleTank 2.x will receive the Program Changes in CH 1, independently of the amounts of Parts (1 to 16).

To save the PROGRAM CH association into a file, click the SAVE MAP button.
To load a previously saved PROGRAM CH. Map, click the OPEN MAP button.

By associating MIDI Program Change to the instrument, you will be able to produce your own General MIDI set for playing General MIDI files. In addition, you can use PROGRAM CH. to load sounds live by sending a simple PROGRAM CH message to SampleTank 2.

 
FAQ ID: 417

Manually find the "ST2Pref.txt" which is located in; Macintosh HD/Library/Application Support/IK Multimedia/SampleTank 2.x/Preferences. Now, open the aforementioned file and change the entry "NumOutputPairs=" to 8. Now, save it.

 
FAQ ID: 419

* Manually browse your HD and find the SampleTank folder.
* Click on it once to highlight it.
* Press and hold the Apple Key and then press I [Get Info] to open the SampleTank Instruments folder Info.
* Click on the Ownership & Permissions’ drop down arrow. From the “You can” menu, select Read & Write.
* Click on the Details drop down arrow and then click the Apply to enclosed items button.
* Close the SampleTank Instruments folder Info window.

 
FAQ ID: 420

You have to manually move all your old Combi files from the previous folder into the new SampleTank 2x Presets folder. After that, they will appear in SampleTank 2.1

 
FAQ ID: 421

Please request a new Authorization Code. For more information please read its related FAQ.

 
FAQ ID: 422

You need to find the SampleTank Settings.txt file and load it in a text editor. Here you can manually enter the Serial number (after Serial=) and the Authorization Code (after RegID=). Now you can resave the text file and retry.

 
FAQ ID: 424

* On the desktop click once on the Hard Drive icon.
* Now hold down Apple I and it will bring up the drive properties.
* Open Ownership and Permissions.
* Click on the lock to the right to unlock it.
* Make sure the owner is Your name (ME) and under it Read and Write, then Make sure the Group is set to ADMIN and it is Read and Write.
* Now relock it.

 
FAQ ID: 425

The MIDI track is getting level from the MIDI controller, but the Stereo Aux Input track is not getting any signal when using SampleTank.

This is assuming that Pro Tools, OMS, and SampleTank have all been setup correctly.
Try pressing the play button, if the error -9135 appears, this is the reason the Stereo Aux Input track is not getting signal.

A -9135 error message means that Pro Tools LE is not communicating with Mbox.
Then, the Stereo Aux Input track should get a signal level.
First of all, the Mbox MUST be connected to a USB port on the computer, not a USB hub.

If that is the case follow the troubleshooting tips below.

1. Trash preferences. Mac Hard Drive/System Folder/Preferences folder. Drag to the trash: Digisetup and Pro Tools LE prefs. Empty trash. Shut down.
2. Plug the USB cable going to the Mbox to a different USB port on the computer. Restart
3. Launch Pro Tools LE and try to playback.

 
FAQ ID: 426

This happens on PT 6.x, the files are installed to the wrong location on your HD.
Here is how to fix it.

- Do a search on your system for the file sampletank.dpm.
- Once you find it go to the folder that has this file in it.
- Now you will see a few more SampleTank.x files here.
- Select all the SampleTank files in this folder and COPY & PASTE them to this new location. C:Program filesCommon filesDigidesignDAEPlugins. While loading SampleTank in Pro Tools, I received a ProTools error: DAE error #7401 and the plug-in will not load. This is due to a misplaced file. The best suggestion is to uninstall your current version and then install the latest version of the software, (always available online in the User Area).
Please check the location in which the files are installed. For ProTools v.6.x or higher, the files should be in the below location:

For MAC OSX:
OSX Hard Drive/Application Support/Digidesign/Plug-Ins

For PC:
C:Program FilesCommon FilesDigidesignDAEPlug-Ins

 
FAQ ID: 427

* SampleTank 2 FREE is a fully working version of SampleTank 2, not timed out.

* SampleTank LE, is a special version included in each Expansion Tank or Sonik Capsules products, for example.

* SampleTank SE is a version designed to be bundled with several major host applications, such as Pro Tools, Tracktion, or hardware companies like Yamaha, E-Mu, Mackie, etc

* SampleTank 2L is the ultimate sample workstation. Here a partial features list:

o 16 parts multi-timbral plug-in sound workstation with layerable parts.
o 3 synth engines: new STRETCH™, Pitch-shift/Time-stretch, Resampling.
o 32 built-in DSP effects, 5 effects per part.
o Loop sync and time/ pitch manipulation.
o Import WAV, AIFF, SDII, AKAI®, SampleCell® plus native sounds.
o 1 DVD of sounds, 2 GB of samples and more than 900 patches included.

* SampleTank 2XL uses the same engine than ST2L but offers you 2 DVDs of sounds, 6.5 GB of samples and more than 1,700 patches included.

Please visit SampleTank 2XL page to get more information.








 
FAQ ID: 428

This only happens on DJ, L, LE versions. On your system, please find the IK Multimedia folder/SampleTank Instruments/. Into the SampleTank Instruments folder there is a folder called XL Edition Instrument List. Please delete it.

Note: This problem does not occur in the XL version.

 
FAQ ID: 429

When you load samples some of them automatically have effects turned on. If you had 10 samples then there is a chance that there are 10 effects (or more) currently running. You can turn off effects that you do not use or need. This should help reduce the CPU usage quite a bit. SampleTank can have up to 4 effects per channel so make sure you are not using a lot of effects that you may not need.

 
FAQ ID: 430

Whenever you change Root folder, SampleTank will lose track of the samples that are no longer in the Root. You have to set a general Root folder that includes in subfolders, all the instruments you're going to use. This folder can be the 'SampleTank Instruments' folder', where all the instruments have been installed by default. To choose a Root folder, go to Prefs/Browse/Choose/Ok.

 
FAQ ID: 431

When the session becomes large and a lot of instruments are played in realtime by SampleTank, it may happen that the system is not powerful enough to handle all the computations needed. As this happens, you see the CPU performance meter rise, and some times Pro Tools also stops the song saying that there is too much CPU load.
In this case the solution is to "record "some SampleTank MIDI tracks into audio, in order to free precious CPU resources.

The complete procedure:

1. Solo the MIDI track you are going to bounce to disk and the Audio track where SampleTank is inserted.
2. Select the area you want to bounce highlighting the MIDI region. If you don't make any selection the whole song will be bounced by Pro Tools.
3. Select the function bounce to disk from the Pro Tools File menu.
4. Select multiple mono if you're going to create a stereo track or mono if you're going with a mono track.
5. Select Bounce.
6. After the bounce has finished import back to the Pro Tools session the saved audio file into an audio track.
7. Remove the instrument from SampleTank to free up more CPU usage.

Remember to solo the MIDI track and the audio channel where SampleTank is inserted!. Of course we recommend keeping the MIDI tracks in the session anyway, even if they're printed to audio this will allow for further modifications.

 
FAQ ID: 432

1. Go to your Basics menu, and click on Edit Free MIDI configuration
2. When your current FreeMIDI configuration pops up, go in the File pull down menu
3. Click on Preferences
4. Make sure the allow interapplication MIDI box is checked
5. Close FreeMIDI, and go back to DP.

SampleTank should now show up as one of the possible output choices.

 
FAQ ID: 433

The best way to record in Digital Performer a SampleTank track is to route the channel where SampleTank is inserted to a couple of busses. Then, create a new stereo audio track with those busses as the input. Then hit Rec on both the new track and the transport. So, it's very important that the input of the "recording" track is the same out busses where the SampleTank channel is routed.

 
FAQ ID: 434

This happens in some cases when you update SampleTank 2 to version 2.0.8.1.
You can go back down to the 2.06 update to clear this up. Also here is another possible workaround:

When you start a session in Digital Performer 4 you can use Default Templates for the session.(File/New ..)

You can start with a New blank session (first choice on top) or you might want to use one of the templates.

If you choose the Empty template, then SampleTank will have the aforementioned bug.
If you start with New (no template) or ANY other template everything will be fine.
To summarize, you can start sessions with New or ANY template but NOT with "Empty" template.

 
FAQ ID: 435

Copy the ST2SE Instruments folder from the installation CD to the SampleTank 2.x SE folder on you hard drive.

The default locations are:
    
Mac: HD/Library/Application Support/IK Multimedia/SampleTank 2.X SE/ST2SE Instruments
   
PC: C:\Program files\IK Multimedia\SampleTank 2.x SE\ST2SE Instruments

 
FAQ ID: 437

SampleTank is actually copying the instruments to the Hard Disk. This may take a while, depending on many factors. Please wait for the Installer to finish.

 
FAQ ID: 442

SampleTank 1 Free is no longer online.
Please go to SampleTank 2 XL page and download its Demo.

 
FAQ ID: 443

SampleTank 2 FREE is not MacIntel compatible, opens only a limited selection of sounds, Import function has been disabled, only one instance is available, and the utilization of User Presets has been disabled. Also, is does not work in Logic 7.2 or later.

 
FAQ ID: 444

Launch Pro Tools and create a new session. Go to Track/New/Select “stereo” “instrument track” and click “Create.” Click on the track insert and select “Philharmonik” from the following path: Multi-channel plug-in/Instrument/Philharmonik.

Open a Miroslav Philharmonik instrument folder and double click on a desired instrument. Play your MIDI controller or the virtual keyboard to monitor Philharmonik. To record, just “rec” enable the Pro Tools Instrument track, click REC from the transport, hit the spacebar, and play your MIDI controller.

To use multiple MIDI channels in Miroslav Philharmonik in Pro Tools 7.x, just follow these simple steps:

- In Philharmonik, select and load another instrument for CH 2.
- In Pro Tools, go to Track/New/MIDI track and click “Create.”
- Select Philharmonik 1, Channel 2 from its output. 

 
FAQ ID: 457

Create a new project. Go to Devices/VST Instruments. Select “Philharmonik” from the instrument drop down menu (where it says “No VST Instruments”). The Miroslav Philharmonik interface will show up. Then, click “Create” in the pop up window so a MIDI track is automatically created. Open a Miroslav Philharmonik instrument folder and double click on a desired instrument. Play your MIDI controller or the virtual keyboard to monitor Miroslav Philharmonik. To record, just click the REC button from the transport panel and play your MIDI controller.

To use multiple MIDI channels in Miroslav Philharmonik in Cubase 4, just follow these simple steps:

- In Miroslav Philharmonik, select another instrument for Part 2.
- In Cubase 4, go to Project/Add Track/MIDI/OK.
- Select “1- Miroslav Philharmonik 2” as its output and choose “MIDI channel 2,” for example.

 
FAQ ID: 458

Launch Logic. Go to File/New/Empty project, for example.
When the New Tracks windows appear, type “1” on the Number box, then select “Soft Instrument” from the Type options and click “Create”.

In Instrument 1 track, click on I/O and go to AU Instruments/IK Multimedia/Philharmonik/Stereo.

In Miroslav Philharmonik, open an instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or play via your MIDI controller.

To record, click the REC transport button and play your MIDI controller.


To set up Miroslav Philharmonik as multitimbral instrument, just enable the Multitimbral check box when the New Tracks windows appear.

- In Instrument 1 track, click on I/O and go to AU Instruments/IK Multimedia/Philharmonik Multi Output (16 x Mono), for example.

- After Miroslav Philharmonik interface opens, select and open an instrument per each of the 16 parts. Logic 8 will sequentially route each of the 16 tracks to the related Miroslav Philharmonik parts.

 
FAQ ID: 459

Launch Mainstage. When the “Choose Template” window appears, select Others/Starter Concert, for example. In the Suitcase V2 channel strip, click on the Suitcase V2 button and select “Reset Channel Strip”. Then, click on the I/O button and go to: AU Instruments/IK Multimedia/Philharmonik/Stereo.

In Miroslav Philharmonik, open an instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or play via your MIDI controller.

For advance settings please read MainStage’s User Manual.

 
FAQ ID: 460

Launch Digital Performer and create your new session. From the “Project” menu select “Add Track/Instrument Track” and choose “Philharmonik (stereo) [IK Multimedia].” Be sure that you have selected an active audio output (non-italics) for the Instrument Track. Double click on Philharmonik (just inserted in the Instrument Track), open an instrument folder and double click on a desired instrument. Create a MIDI track (it will be automatically routed to “Philharmonik (Ch 1)” and “rec” enabled). To record, just press the REC button from the transport bar and play your MIDI controller.

If you want to add more MIDI tracks and then route them to a different Miroslav Philharmonik instrument, just change each MIDI track’s output to a different Miroslav Philharmonik channel.

 
FAQ ID: 461

Launch Live and click on a MIDI track in the “Mixer Drop Area.” The “Drop MIDI Effects, Audio Effects or Instruments Here” text will appear in the “MIDI Track View” (bottom window). Now, in the “Browser Window” (window on the left hand side of the screen), click the “Plug-in Browser” button (looks like an electric plug). Browse to Philharmonik from the Audio Units or VST folder and click/drag it into the “MIDI Track View.” The Miroslav Philharmonik interface will show up and it will appear as a “Device” with an XY controller on it. To show/hide the Miroslav Philharmonik interface, click the “edit plug-in panel” (small wrench) button at the top of the Device window.

Open a Miroslav Philharmonik instrument folder and double click on a desired instrument. To monitor, just click on the virtual keyboard, click on the MIDI track “In” button or “rec” enable the MIDI track and play via your MIDI controller. To record, click REC and PLAY from the transport bar and play your MIDI controller.
To use multiple MIDI channels in Miroslav Philharmonik in Live, just follow these simple steps:

- In Miroslav Philharmonik, select another instrument for Part 2.
- In Live, go to Insert/Insert MIDI Track.
- From the “MIDI To” drop down menu, select the Live MIDI channel in which you have inserted Miroslav Philharmonik (e.g. 2-MIDI).
- From the “Track In” drop down menu, select your desired Miroslav Philharmonik channel (e.g. 2-Philharmonik).

 
FAQ ID: 462

Launch Sonar and create your new session.
Go to: Insert Soft Synths Vstplugins Philharmonik and press OK.
Double click the Mini Keyboard icon located on top of the MIDI icon. The Miroslav Philharmonik interface will appear. Then, open a Miroslav Philharmonik instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or play via your MIDI controller. To record, (click on the Restore Strip Size icon first) click the MIDI track “R” button (rec) and the “Record” transport button, then play your MIDI controller.

To use multiple MIDI channels in Miroslav Philharmonik in Sonar 7, just follow these simple steps:

- In Miroslav Philharmonik, select another instrument for Part 2.
- In Sonar 7, go to: Insert \ MIDI tracks.
- Double click the MIDI track so the Track properties window opens.
- Select your Input, choose Miroslav Philharmonik from the Output menu, and select your desired Miroslav Philharmonik channel from the Channel menu, (in this case, CH 2).



 
FAQ ID: 463

Launch GarageBand, go to Track / New Track / Software Instrument and click “Create.” Expand the “Details” menu (if it is necessary) and in the “Track Info” window, choose Philharmonik from the “Generator” drop down menu and then click on the “pencil icon.” Open a Miroslav Philharmonik instrument folder and double click on a desired instrument. To monitor, just click on the virtual keyboard or play via your MIDI controller. To record, click the REC transport button and play your MIDI controller.

 
FAQ ID: 464

Launch Acid ™ and go to Insert\MIDI track. Then go to Insert again and click on “Soft Synth.” Select “Philharmonik” from the “Soft Synth Chooser” window and click “OK,” its interface will show up. Open a Miroslav Philharmonik instrument folder and double click on a desired instrument. To monitor, just click on the virtual keyboard or play via your MIDI controller. To record, arm the MIDI track, click the REC transport button and play your MIDI controller. To playback, select “Philharmonik” from the “MIDI track output” (small keyboard icon with a number below it located in the MIDI track).

To use multiple MIDI channels in Miroslav Philharmonik in Acid, just follow these simple steps:

- In Miroslav Philharmonik, select another instrument for Part 2.
- In Acid, insert another MIDI track and select Miroslav Philharmonik as its output, e.g. “Soft Synth 2 (Philharmonik 1).”
- In the same window, select “MIDI channel 2.” 

 
FAQ ID: 465

Launch Nuendo, open a new project, then go to Devices / VST Instruments and choose Miroslav Philharmonik from the drop down menu (where it says “No VST Instruments”). When the “Do you want to create a MIDI track assigned to plug-in Miroslav Philharmonik” message appears, click “Create”. Open a Miroslav Philharmonik instrument folder and double click on a desired instrument.

To monitor, enable the monitor icon and click on the virtual keyboard or play through your MIDI controller.

To record, “rec” enable the MIDI track, click REC on the transport bar, and play via your MIDI controller.

To use multiple MIDI channels in Miroslav Philharmonik in Nuendo 4, just follow these simple steps:

- In Miroslav Philharmonik, select another instrument for Part 2.
- In Nuendo 4, insert another MIDI track, select Philharmonik as its output, and choose MIDI channel 2. 

 
FAQ ID: 466

Launch Tracktion, open a project and select your “Input device” from a particular track. Drag and drop a “new filter” from the top right area to the selected track. When the plug-ins list appears, select “Philharmonik” so its interface will open. Open a Miroslav Philharmonik instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or “rec” enable the track (click “R” from your selected track input device (left area) and play via your MIDI controller. To record, click the REC transport button and play.

To use multiple MIDI channels in Miroslav Philharmonik in Tracktion 3, just follow these simple steps:

- In Miroslav Philharmonik, select a new instrument for the Part 2.
- In a new track, select your “Input device.”
- Click on the track name (e.g. track 7) to open the track window.
- From the “destination output for this track” area, select the Tracktion MIDI channel in which you have inserted Miroslav Philharmonik (e.g. track 6).
- Click the “Input device” area so the “MIDI Input” window appears.
- Select your desired Miroslav Philharmonik channel (e.g. 2), by moving the channel slider.

 
FAQ ID: 467

Launch Audition, choose Insert > MIDI Track.
Click on “Sequencer”. Select Miroslav Philharmonik from the VSTi drop down menu. To display the Miroslav Philharmonik interface, click Settings.

To monitor, click the Live Monitoring button of the related MIDI track in the Main panel or Mixer. Then, click on the virtual keyboard or play through your MIDI controller.

To Record, select a MIDI channel from the track controls’ Input menu. Then, click the “Arm For Record” button for the sequencer track and the Record button in the Transport panel. Now, play the MIDI controller.

For advanced settings please read the Adobe User Guide.

 
FAQ ID: 468

Please go the User Area, download and install the Miroslav Philharmonik 1.1 OSXc.dmg version or later.

 
FAQ ID: 472

Mac: Please go the User Area, download and install the Miroslav Philharmonik 1.1 OSXc.dmg version or later.

PC: Miroslav Philharmonik 1.1 WinXPb.zip version or later.

 
FAQ ID: 473

As the installer suggests:

* Wait for Windows "Found New Hardware Wizard" screen.
* If you're asked to search for the device drivers on the Internet select "No, not this time" and press Next.
* On next screen select "Install the software automatically (Recommended)" and click Next.
* The Windows Wizard will install the drivers automatically. Click Finish to close the Windows Wizard.

 
FAQ ID: 479

First, log in to the User Area and download the Sonik Synth 2.1 update.

Second, go to the Sonik Synth 2 FAQ page and read the information related to how to install and launch Sonik Synth 2 in Windows Vista.

Third, if you receive the same error message after you’ve followed the previous recommendations, please proceed as follows:

   1. Go to Start\Programs and right click on the Sonik Synth 2 Icon, for example.
   2. Click Properties and then click on the Compatibility tab.
   3. In Privilege Level, select the Run this program as administrator check box.
   4. Click Apply\OK and relaunch Sonik Synth 2.

 
FAQ ID: 486

Please go to the User Area and click Downloads. Find Sonik Synth 2 and click on the 2.1 version number (in red) located on the Latest Version column.

Then, just download and install Sonik Synth 2.1

 
FAQ ID: 487

This is happening because you are not using the latest Sonik Synth 2 version.

Please go to the User Area and click Downloads.

Then, just download and install the Sonik Synth 2.1 update.

 
FAQ ID: 488

Launch Live and click on a MIDI track in the “Mixer Drop Area.” The “Drop MIDI Effects, Audio Effects or Instruments Here” text will appear in the “MIDI Track View” (bottom window). Now, in the “Browser Window” (window on the left hand side of the screen), click the “Plug-in Browser” button (looks like an electric plug). Browse to SampleTron from the Audio Units or VST folder and click/drag it into the “MIDI Track View.” The SampleTron interface will show up and it will appear as a “Device” with an XY controller on it. To show/hide the SampleTron interface, click the “edit plug-in panel” (small wrench) button at the top of the Device window.

Open a SampleTron instrument folder and double click on a desired instrument. To monitor, just click on the virtual keyboard, click on the MIDI track “In” button or “rec” enable the MIDI track and play via your MIDI controller. To record, click REC and PLAY from the transport bar and play your MIDI controller.
To use multiple MIDI channels in SampleTron in Live, just follow these simple steps:

- In SampleTron, select another instrument for Part 2.
- In Live, go to Insert/Insert MIDI Track.
- From the “MIDI To” drop down menu, select the Live MIDI channel in which you have inserted SampleTron (e.g. 2-MIDI).
- From the “Track In” drop down menu, select your desired SampleTron channel (e.g. 2-SampleTron).

 
FAQ ID: 504

Sonik Instruments is the latest collaborative effort between IK Multimedia and Sonic Reality. It is a series of virtual instrument plug-ins dedicated to focused collections of rare and top-of-the-line instruments and sounds. The first of this series are SampleMoog, SampleTron, and Studiophonik.

 
FAQ ID: 511

First, log in to the User Area and download the Sonik Synth 2.1 update.

Second, go to the Sonik Synth 2 FAQ page and read the information related to how to install and launch Sonik Synth 2 in Windows Vista.

Third, if you receive the same error message after you’ve followed the previous recommendations, please proceed as follows:

   1. Go to Start\Programs and right click on the Sonik Synth 2 Icon, for example.
   2. Click Properties and then click on the Compatibility tab.
   3. In Privilege Level, select the Run this program as administrator check box.
   4. Click Apply\OK and relaunch Sonik Synth 2.

 
FAQ ID: 617

Please go to the User Area and click Downloads. Find Sonik Synth 2 and click on the 2.1 version number (in red) located on the Latest Version column.

Download and install Sonik Synth 2.1

 
FAQ ID: 619

This is happening because you are not using the latest Sonik Synth 2 version.

Please go to the User Area and click Downloads. Find Sonik Synth 2 and click on the 2.1 version number (in red) located on the Latest Version column.

Download and install Sonik Synth 2.1

 
FAQ ID: 620

This means that you are trying to load a Combi/preset without having the Instruments assigned in Sonik Synth 2.

    * In your Hard drive, you need to have the sounds located in the Instruments folder.
    * In Sonik Synth 2, click Prefs over to the right, then Browse.
    * Now Choose the Instruments folder

Default location on MAC OSX:
OSX hard drive/Applications/Sonik Synth 2/SS2Instruments

Default location on PC:
Default location on C:\Program Files\Sonik Synth 2\SS2Instruments

 
FAQ ID: 622

This occurs on some systems, if you are first selecting the SS2Instruments folder in the Prefs box and the sounds are not then showing in the Sonik Synth browser, then all you need to do is select a different folder (any other folder) and select it. Hit OK in the Prefs box. Now just go back to Prefs and select the correct SS2Instruments folder. The sounds should now appear in the browser section of Sonik Synth 2.

 
FAQ ID: 623

Launch Pro Tools and create a new session. Go to Track/New/Select “stereo” “instrument track” and click “Create.” Click on the track insert and select “Sonik Synth 2” from the following path:  Multi-channel plug-in/Instrument/Sonik Synth 2.

Open a Sonik Synth 2 instrument folder and double click on a desired instrument. Play your MIDI controller or the virtual keyboard to monitor Sonik Synth 2. To record, just “rec” enable the Pro Tools Instrument track, click REC from the transport, hit the spacebar, and play your MIDI controller.

To use multiple MIDI channels in Sonik Synth 2 in Pro Tools 7.x, just follow these simple steps:

- In Sonik Synth 2, select and load another instrument for CH 2.
- In Pro Tools, go to Track/New/MIDI track and click “Create.”
- Select Sonik Synth 2, Channel 2 from its output.

 
FAQ ID: 624

Create a new project. Go to Devices/VST Instruments. Select “Sonik Synth 2” from the instrument drop down menu (where it says “No VST Instruments”). The Sonik Synth 2 interface will show up. Then, click “Create” in the pop up window so a MIDI track is automatically created. Open a Sonik Synth 2 instrument folder and double click on a desired instrument. Play your MIDI controller or the virtual keyboard to monitor Sonik Synth 2. To record, just click the REC button from the transport panel and play your MIDI controller.

To use multiple MIDI channels in Sonik Synth 2 in Cubase 4, just follow these simple steps:

- In Sonik Synth 2, select another instrument for Part 2.
- In Cubase 4, go to Project/Add Track/MIDI/OK.
- Select “1- Sonik Synth 2” as its output and choose “MIDI channel 2,” for example. 

 
FAQ ID: 625

Launch Logic. Go to File/New/Empty project, for example.
When the New Tracks windows appear, type “1” on the Number box, then select “Soft Instrument” from the Type options and click “Create”.

In Instrument 1 track, click on I/O and go to AU Instruments/IK Multimedia/Sonik Synth 2/Stereo.

In Sonik Synth 2, open an instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or play via your MIDI controller.

To record, click the REC transport button and play your MIDI controller.

To set up Sonik Synth 2 as multitimbral instrument, just enable the Multitimbral check box when the New Tracks windows appear.

- In Instrument 1 track, click on I/O and go to AU Instruments/IK Multimedia/Sonik Synth 2/Multi Output (16 x Mono), for example.

- After Sonik Synth 2 interface opens, select and open an instrument per each of the 16 parts. Logic 8 will sequentially route each of the 16 tracks to the related Sonik Synth 2 parts.

 
FAQ ID: 626

Launch Mainstage. When the “Choose Template” window appears, select Others/Starter Concert, for example. In the Suitcase V2 channel strip, click on the Suitcase V2 button and select “Reset Channel Strip”. Then, click on the I/O button and go to:  AU Instruments/IK Multimedia/Sonik Synth 2/Stereo.

In Sonik Synth 2, open an instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or play via your MIDI controller.

For advance settings please read MainStage’s User Manual.

 
FAQ ID: 627

Launch Digital Performer and create your new session. From the “Project” menu select “Add Track/Instrument Track” and choose “Sonik Synth 2 (stereo) [IK Multimedia].” Be sure that you have selected an active audio output (non-italics) for the Instrument Track. Double click on Sonik Synth 2 (just inserted in the Instrument Track), open an instrument folder and double click on a desired instrument. Create a MIDI track (it will be automatically routed to “Sonik Synth 2 (Ch 1)” and “rec” enabled). To record, just press the REC button from the transport bar and play your MIDI controller.

If you want to add more MIDI tracks and then route them to a different Sonik Synth 2 instrument, just change each MIDI track’s output to a different Sonik Synth 2 channel.

 
FAQ ID: 628

Launch GarageBand, go to Track / New Track / Software Instrument and click “Create.” Expand the “Details” menu (if it is necessary) and in the “Track Info” window, choose Sonik Synth 2 from the “Generator” drop down menu and then click on the “pencil icon.” Open a Sonik Synth 2 instrument folder and double click on a desired instrument. To monitor, just click on the virtual keyboard or play via your MIDI controller. To record, click the REC transport button and play your MIDI controller.

 
FAQ ID: 631

Launch Tracktion, open a project and select your “Input device” from a particular track. Drag and drop a “new filter” from the top right area to the selected track. When the plug-ins list appears, select “Sonik Synth 2” so its interface will open. Open a Sonik Synth 2 instrument folder and double click on a desired instrument.

To monitor, just click on the virtual keyboard or “rec” enable the track (click “R” from your selected track input device (left area) and play via your MIDI controller. To record, click the REC transport button and play.

To use multiple MIDI channels in Sonik Synth 2 in Tracktion 3, just follow these simple steps:

- In Sonik Synth 2, select a new instrument for the Part 2.
- In a new track, select your “Input device.”
- Click on the track name (e.g. track 7) to open the track window.
- From the “destination output for this track” area, select the Tracktion MIDI channel in which you have inserted Sonik Synth 2 (e.g. track 6).
- Click the “Input device” area so the “MIDI Input” window appears.
- Select your desired Sonik Synth 2 channel (e.g. 2), by moving the channel slider.

 
FAQ ID: 634

Launch Audition, choose Insert > MIDI Track.

Click on “Sequencer”. Select Sonik Synth 2 from the VSTi drop down menu. To display the Sonik Synth 2 interface, click Settings.

To monitor, click the Live Monitoring button of the related MIDI track in the Main panel or Mixer. Then, click on the virtual keyboard or play through your MIDI controller.

To Record, select a MIDI channel from the track controls’ Input menu. Then, click the “Arm For Record” button for the sequencer track and the Record button in the Transport panel. Now, play the MIDI controller.

For advanced settings please read the Adobe User Guide.

 
FAQ ID: 635

You need to install the program and get a new Authorization Code. To learn how to get a new Authorization Code, please read the following FAQ.

 
FAQ ID: 636

Traditionally, sample based synthesizers that cover all of your compositional needs from synths to pianos to guitars to drums and more are termed workstation synthesizers in hardware. These workstations often include a limited MIDI sequencer.
With Sonik Synth 2 being a multi-platform plug-in you might say it is the guts of a synthesizer workstation on steroids, on par with your equally powerful software sequencer host.

 
FAQ ID: 638

To use Sonik Synth 2, all you need is a computer and an audio interface/card with low latency drivers. However, we strongly recommend having a master-keyboard/MIDI controller connected to your audio interface so you can naturally interact with Sonik Synth 2. In order to use the plug-in version of Sonik Synth 2, you will need a MIDI sequencer compatible with one of the major plug-in formats (AU, VST, and RTAS).

 
FAQ ID: 639

In Windows, please go to: Start\Programs\Sonik Synth 2 icon.

In Macintosh, go to: Application folder/Sonik Synth 2 icon.

 
FAQ ID: 640

PC: C:\Program files\IK Multimedia\Sonik Synth 2 \Instruments

Mac: HD/Library/Application Support/IK Multimedia/Sonik Synth 2/Instruments 

 
FAQ ID: 641

- Install the Sonik Synth 2 Sounds DVD in your external drive.
- In Sonik Synth 2, click on Prefs (Preferences) and change the Root folder.
- Click on Browse and select the folder in which you’ve just installed the sounds.
- Click Ok. 

 
FAQ ID: 642

Please click on Settings/Audio Midi Setup.

- In Windows;

Select the type of driver (ASIO or DirectX) from the left Audio Driver drop down menu. Then, select the actual audio interface from the right drop down menu (ASIO preferred).

- In Macintosh OSX;

Sonik Synth 2 is compatible with Core Audio compatible audio interfaces. Please select your audio interface from the top drop down menu.

- Outputs Routing: the Outputs Routing is used to configure the 16 assignable output in Sonik Synth 2 with specific audio outputs on the chosen audio interface.
This allows you to assign where the audio from Sonik Synth 2 is routed.

- Sample Rate and Buffer Size: the sample rate and buffer size drop down menus allow you to change the sample rate and buffer size of the audio interface.
These settings are dependent on the driver of the audio interface itself. Not all audio interfaces have the same sample rates or buffer settings.

To get the optimum performance from Sonik Synth 2 standalone, set the buffer size as small as possible without clicks and pops. This will create the least amount of latency during playback.

- Panel: this control will open the Control panel for the selected audio interface. Depending on the audio interface, this panel could contain more advanced feature settings on the audio interface drivers. This panel is only available when ASIO drivers are selected.

- MIDI Input: the MIDI input drop down menu allows you to select the MIDI input device with which you will control Sonik Synth 2. Any MIDI interface or controller with Windows XP / Vista or MAC OSX driver support will work with Sonik Synth 2.

 
FAQ ID: 644

In the Mix Window, you can change each part outputs clicking and dragging the mouse up and down on the OUT number. Remember that the max number of stereo outputs is set in Preferences by clicking the Prefs button.

 
FAQ ID: 645

1. Click the Zone button ON.

2. To activate a zone, simply click on it with the MINI virtual keyboard or hit the corresponding key on your MIDI keyboard.

3. Change the Synth Sampler parameters for that particular zone.

4. Click Save (below Part Preset).

 
FAQ ID: 646

In the Sonik Synth 2 interface (left area), click Legato. Then, select the glissando time (from 1.0 ms to 10.0 sec) via the Port.Time knob.

 
FAQ ID: 647

It is possible to create two types of patches in Sonik Synth 2:

- A Part preset is created when a parent preset is manipulated and saved. This allows for new presets to be made without writing over the original preset.

- A Combi patch is created by combining 2 or more part presets, to create more complex sounds or a multi-timbral setup.

 
FAQ ID: 653

For over 10 years the team at Sonic Reality has been sampling, programming and developing sound libraries and software for sound companies, keyboard manufacturers and successful recording & performing artists. We create virtual musical instruments and production tools that can be used with today’s digital samplers and Mac/PC software samplers, sequencers and digital recorders.

 
FAQ ID: 659

The Preferences window, (Settings > Preferences) allows you to adjust the tempo for internal Loop Sync and BPM sync effects, as well as to select “Reload previous session on Startup,” for an easy recall of the last open state of your Sonik Synth™ 2.

In Sonik Synth™ 2, you can change the BPM Tempo in different ways:

- In Settings/Preferences:
- Typing the BPM value in the Tempo box and then clicking OK.
- Clicking the Tap button (at least 5 times) with a steady pulse and then clicking OK. The recognized BPM value will be displayed in the Tempo field.
- In the main Sonik Synth™ 2 window (you have to close the previously opened Preferences window):
- On your computer keyboard press the Uppercase T letter at least 5 times. (SHIFT+T or T with Caps lock enabled).

 
FAQ ID: 661

Once an instrument is loaded it can be transposed by clicking on the +/- buttons (located to the left of the Trans display). The Transposition range is +/- 5 octaves. Each octave represents 12 semitones so if you click the + button once, the Trans display will show a +12 value, that means 1 octave higher, if you click the + button again the Trans display will show a +24 value that means 2 octaves higher, etc. This setting is stored within each user preset so it can be instantly recalled.

 
FAQ ID: 663

The Range section allows you to create complex splits and layers by limiting the key range, velocity range, and transposing parts by semitones. These settings are saved when saving a Combi Preset or when you save a host application session in which Sonik Synth™ 2 is being used as a plug-in.

Range - L : determine the playing note range Left limit for the selected Part. Parameter range is from C-2 to G8.

Range - R: determine the playing note range Right limit for the selected Part. Parameter range is from C-2 to G8.

Vel - Lo: determine the playing velocity range lower limit for the selected Part. Parameter range is from 0 to 127.

Vel -Hi : determine the playing velocity range higher limit for the selected Part. Parameter range is from 0 to 127.

Part Transpose (Part Trans): transposes the pitch of the selected zone by semitone increments.

For example, to change a Part that has a key range from C0 to G4 to a smaller key range (for example C2 to G2) adjust the Range-L value to C2 and the Range-R value to G2. This will limit the key range to the desired amount. Setting Range-L higher than Range-R is also allowed, to indicate a keyboard’s range where nothing is mapped.

 
FAQ ID: 664

NOTE: Enables STRETCH NOTE mode, optimized for single note samples or multi-samples

PHRASE: Enables STRETCH PHRASE mode, optimized for phrase or loop samples.

 
FAQ ID: 665

The GRAIN control allows you to adjust the PSTS engine to work more effectively with a wider variety of sounds and loops.

 
FAQ ID: 666

BPM SYNC: Allows LFO to be synchronized to host sequencer's BPM.

 
FAQ ID: 667

It means that all Sonik Synth™ 2 16 parts can be assigned to 16 individual stereo outputs (32 mono ouputs).

 
FAQ ID: 668

Sonik Synth 2.1 RTAS has been updated to be fully compliant with Pro Tools 7.x versions. To fully match these compatibility requirements Sonik Synth 2.1 is no longer compatible with Pro Tools 6.x versions, and will not show up in the plug-ins list with Pro Tools 6.x versions.

Also, Pro Tools sessions made with Sonik Synth 2.0 will not load Sonik Synth 2.1 settings automatically. For this reason we suggest, before installing Sonik Synth 2.1, to save "Combis" from your sessions made using Sonik Synth 2.0. These Combis can be loaded in Sonik Synth 2.1 once having updated the plug-in and it will allow you to restore the sessions's settings.

We apologize for this inconvenience but it is a necessary step to make this plug-in compatible with current and future versions of ProTools.

 
FAQ ID: 669

* Please open a Pro Tools session.
* Create a stereo Instrument track
* Insert Sonic Synth 2. ( Multi-channel plug-in\Instrument\Sonik Synth 2 (stereo)
* Then, create a MIDI track and route its output to your desired Sonik Synth Channel.

Also, Sonik Synth should show up as an insert option in the following tracks types:

Mono and Stereo Audio, Aux, and Instrument tracks.

If you are still not able to see Sonik Synth in Pro Tools please follow these instructions:

* Please check in this location;

C:\Program files\Common files\Digidesign\DAE\Plug ins

If the following files are into the Plugins folder:

Sonik Synth 2 (Configuration settings)

Sonik Synth 2.dpm

Sonik Synth 2.dpm.rsr

* If any of the above files are in the proper folder, please check in this alternative location

C:\Program files\Digidesign\DAE\Plugins

* If you are not able to locate the aforementioned files, please uninstall and install Sonik Synth again.

 
FAQ ID: 670

Yes, by using AmpliTube X-GEAR you can control AmpliTube Fender® with any standard MIDI controller. However, we strongly recommend to use one from the IK range of controllers like the StompIO or the StealthPedal, that allow for an immediate control of the software with no set-up needed. 

 
FAQ ID: 711

If you click the Preferences button on the X-GEAR (or any AmpliTube version) interface, you will see several options: Stomps Oversampling, Pre Oversampling, Amp Oversampling, High Resolution, Tempo Source: Host/Global or Preset. Enabling oversampling improves the sound quality significantly when the signal is heavily distorted. However, it will increase your CPU load. If you use high gain sounds, we suggest enabling the Pre Oversampling option.

Oversampling is enabled by default on preamplfiers, and disabled on stomps and power amplifiers. High Resolution improves the response and behavior of the Power Amplifier and Power supply stages, and it's enabled by default.

High Resolution - Enabling 'High Resolution' will improve the dynamic and musical response of the power amplifiers, at the expense of increased CPU usage. Please disable High Resolution only if your computer does not have sufficient CPU power for the current session. High Resolution is enabled by default.

Tempo Source - This option allows you to select between Host/Global and Preset Tempo source.

Host/Global - the BPM Sync Tempo source is the Host Application Tempo, (the tempo of the application into which the plugin is loaded). The default tempo is 120 BPM.

Preset - the BPM Sync Tempo is the value saved with the Preset.

 
FAQ ID: 713

The X-GEAR manual is available in .PDF format, and is installed during installation of the software. You will find the manual located in the below locations:

For PC - C/Program Files/IK Multimedia/AmpliTube X-GEAR

For Mac - MacHD/Library/Documentation/IK Multimedia/AmpliTube X-GEAR

 
FAQ ID: 738

With the latest updates for each AmpliTube plugin and X-GEAR, all of the current versions of AmpliTube can be used within X-GEAR. This includes AmpliTube 2, Ampeg® SVX, AmpliTube Jimi Hendrix, AmpliTube Metal, AmpliTube Fender®, AmpliTube Fender® SE, AmpliTube 2 Live, AmpliTube 2 DUO and Ampeg SVX UNO. 

 
FAQ ID: 739

Yes. If you click off of that preset, it is then gone and inaccessible. If you look in your presets list, it will no longer be displayed. 

 
FAQ ID: 749

"Songs" in GrooveMaker are groups of audio loops, organized into categories (bass, bass drum, percussion, effects, lines, etc…), ready to be remixed in million of different combinations, in real time, without stopping the music flow, always producing a coherent musical result.

 
FAQ ID: 767

The Setup Window in the X-GEAR panel, provides user access to assign control of your StealthPedal hardware to all parameters of current X-GEAR presets.

 
FAQ ID: 825

Yes. You will find the MIDI Control application installer on your included CD installer. Once registered, you also have access to download the installers from your User Area > Downloads > Related Downloads and HW Drivers.

 
FAQ ID: 837

Yes. You will need to keep open the MIDI Control application for proper usage of the MIDI capabilities of the StealthPedal.

 
FAQ ID: 838

No. The Xpansion Tank titles are currently only available as downloads. 

 
FAQ ID: 855

No. Notion SLE is designed for the full version of Miroslav Philharmonik, as it contains all of the full articulations and instruments.

Please visit the IK Store to upgrade/crossgrade to the full Miroslav Philharmonik.

 
FAQ ID: 857

NOTION SLE for Miroslav Philharmonik is a special version of NOTION - the first notation software program that integrates powerful notation tools into your Miroslav Philharmonik orchestral workstation instruments and articulations. As you write and articulate your score, NOTION SLE for Miroslav Philharmonik follows your instructions and automatically applies the Miroslav Philharmonik articulation patches during playback to accurately and realistically perform your score – complex articulations are now just a mouse click away and do not require additional programming.

If you own Miroslav Philharmonik and you compose by writing scores, NOTION SLE for Miroslav Philharmonik offers you a level of integration never seen before and the quickest environment for composing full orchestral arrangements in a snap.

The focus is on composing, not programming!

 
FAQ ID: 858

Yes. Notion SLE for Miroslav Philharmonik is designed to work with the full version of Miroslav Philharmonik and must be installed to work correctly. Miroslav Philharmonik and Notion SLE are purchased separately.

 
FAQ ID: 859

If you are scoring with Miroslav in Notion already, you will find the new level of integration with the plugin quite exciting! With the ability to score and create new pieces very simply with full articulations as well as an amazing live 'perform' mode, it could provide the speed and inspiration that one needs when composing multiple scores in a short time with easy-to-use templates and one click loading of large, combi patches. Focus on composing, not programming!

 
FAQ ID: 860

Notion SLE for Miroslav Philharmonik loads as a stand alone application, not as a plugin in any DAW. All of your scoring and mixing will occur directly within Notion SLE.

 
FAQ ID: 861

Please visit http://notionmusic.com/ for more information. 

 
FAQ ID: 862

iRig pre-orders are expected to commence shipping the first week of July.
You can pre-order AmpliTube iRig from the IK Online Store as well as from IK selected dealers and distributors worldwide.

 
FAQ ID: 870

AmpliTube FREE, AmpliTube LE and AmpliTube for iPhone are now available on Apple’s App Store.

 
FAQ ID: 871

To view the User Manual for the app, please register the app by tapping the Menu icon > Account. Once registered, you can view the AmpliTube User Manual within the app or within the IK User Area > My Products section on www.ikmultimedia.com.

You can access the User Manual following these simple steps:

- Within the app, tap the Menu icon and select Help > User Manual
- Login to the IK User Area > My Products, locate the product, and tap to view the PDF manual

 
FAQ ID: 872

Yes. You will be able to enjoy the AmpliTube for iPhone apps thanks to the built in DEMO section. Choose one of the 8 guitar audio riffs and click on Play. You will be able to try out AmpliTube for iPhone sounds, tweaking the FX/Amp knobs.

 
FAQ ID: 875

Tap the ON button to enable/disable the Metronome. The current BPM (Beats Per Minute)  is displayed in the field on the top-right of the Metronome section.

You can change the Metronome tempo in three different ways:


1) Tapping: touch the TAP button at least 4 times in sync with the material you try to match the tempo with.


2) LED bar: touch and drag the LED bar to change the BPM value. Dragging the LED bar to the right will increase the value and vice-versa



3) Scroll Wheel: tap on the BPM value and a Scroll Wheel will appear, allowing you to adjust your Metronome tempo with precision.


 
FAQ ID: 877

You can find the Tuner in the TOOLS section of AmpliTube for iPhone. It has a Tune display that shows the note name detected and a Tuning Bar to tune your instrument accurately.

To start tuning your guitar/bass, active the Tuner by tapping on ON. Play one string at a time. The LED indicator shows the correct tuning in the center position.

Tap Mute to silence the guitar signal while tuning (a very useful feature for live performance).

AmpliTube has also a mini Tuner Display in the bottom bar of its interface, which continues to be visible even after exiting the Tools section, allowing you to quickly check your tuning.

Tapping directly on the mini Tuner display will turn ON/OFF your tuner.

Please note: when tuning your instrument you'll hear the direct (unprocessed) sound. This is to save CPU power and provide a more accurate tuning indication.

 
FAQ ID: 878

You can change any of the effect/amp parameters in two different ways:
 
1) Touch the parameter knob and drag up/down

2) Select the knob by tapping on it and drag on the Parameter Value bar on the right of the stomp.
 

 
FAQ ID: 879

Set Latency to ULTRA-LOW if you experience too much delay between what you play and what you hear.

Switch back to LOW if you hear clicks or pops while playing.

 
FAQ ID: 883

Enable “No Feedback” to avoid “Larsen” effects (high pitched constant notes) when you’re using headphones with high gain amplifiers or FX.

Important Notices:
1) “No Feedback” is the default setting when using headphones. It is strongly recommended keeping it on when using headphones or earbuds; turning it off may result in a loud feedback sound.

2) "No Feedback" is automatically turned OFF when listening through the device’s built-in speaker. Turning it ON in this case will mute the sound.

 
FAQ ID: 884

AmpliTube for iPhone is designed to work specifically with iRig. This device is the result of intense development and high precision components. To get the best possible sound quality and usability you should use AmpliTube for iPhone in combination with iRig. Using AmpliTube for iPhone with other interface adapters may lead to several issues such as poor sound quality, feedback, iPod app unexpectedly starting in the background, etc…

 
FAQ ID: 886

Registering your AmpliTube for iPhone will unlock the Distortion stomp and make it available in your FX list.

Before starting the registration process make sure that your iPod/iPhone/iPad is connected to the Internet.

- Now tap on the ACCOUNT button: a User Registration pop-up message will appear.
- Choose ‘Existing account’ if you have already an IK Multimedia Account.
- Choose ‘Create new account’ if you have never registered an IK Multimedia product before. After entering the New Account page, fill in your details (First name, Last name, Email, Country and Phone) and tap on Register to create your IK Multimedia account. If you need further explanations about the registration process just tap on the ‘?’ button.


After registration, the free Distortion FX will appear in the FX section.

 
FAQ ID: 887

You may not be able to see the transfer page and upload your Song due to two different reasons:


1) You interrupted the import connection by closing the ‘Ready to Add SONGS’ window by tapping the DONE button before the import has finished.

2) Your browser is not able to establish the connection to your iPhone/iPod/iPad.



1) INTERRUPTED IMPORT CONNECTION 



After tapping the ADD SONG button the ‘Ready to Add SONGS’ window will appear. This window has to remain open during the entire the import process. When the process is complete, tap DONE to return to the SONG page.


IMPORTANT: Don't tap the DONE button until you have finished importing your songs on your device. Tapping the DONE button will interrupt the import connection and you won't be able to open the transfer page on your web browser.



2) CANNOT ESTABLISH IMPORT CONNECTION



If your computer HAS A WIRELESS CONNECTION create a Direct connection with your iPhone/iPod:

Creating a direct Wi-fi connection on your MAC

1) Turn your AirPort On

2) Choose 'Create Network' from the 'Network Preferences' drop down menu and give a name to the network you've just created

3) Tap the Settings button on your iPod/iPhone/iPad, then on 'Wi-Fi' and choose your new network


Creating a direct Wi-fi connection on your PC

1) Check that you have a Wi-Fi adapter and that it is enabled

2) Create a new 'ad-hoc' network and give it a name (the 'ad hoc' connection can also be called 'computer-to-computer')

3) Tap the Settings button on your iPod/iPhone/iPad, then on 'Wi-Fi' and choose your new network


If your computer DOESN'T HAVE A WIRELESS CONNECTION you have to check that your iPhone/iPod/iPad and your computer are on the same Subnet:

The Subnet number is the third number of the IP address. Verify that the Subnet number of your computer and of your iPhone/iPod/iPad are equal. 


To find the iPhone/iPod/iPad IP address tap first on 'Settings', then on 'Wi-Fi', then on the little blue arrow on the right of the name of your chosen network.


On MACs the current IP address is in the 'Network Preferences'.


On PCs you can find the current IP address by clicking on the 'Local Area Connection Status' icon at the right bottom of your Desktop and choosing the 'Support' tab.

 
FAQ ID: 889

The iRig interface adapter is made for connecting your guitar/bass into your mobile device. But you can also use the iRig with line level signal sources such as synthesizers, keyboards or mixers. Plus you can connect a microphone by adding a suitable Mic Preamp.

Carefully read the iRig instruction sheet and the web manual to correctly set up and operate iRig with AmpliTube for iPhone or other recording, processing or tuning apps.

 
FAQ ID: 890

You can use the iRig interface adapter not only with the AmpliTube for iPhone apps, but also with any other recording, processing or tuning app.

Carefully read the iRig instruction sheet and the web manual to correctly set up and operate iRig with AmpliTube for iPhone or with other apps.

 
FAQ ID: 891

1. Download AmpliTube FREE, LE or Full app from the iTunes App Store
2. Plug the iRig into the headphone jack of your iPhone, iPod touch or iPad
3. Plug your guitar or bass into the iRig’s 1/4” jack
4. Plug your headphones or external speakers into the iRig headphone mini-jack. DO NOT put your headphones on yet (see the iRig instructions sheet and the web manual on using iRig with headphones)

Now you are ready to launch your AmpliTube app and start rocking!

 
FAQ ID: 892

Yes, you can connect the iRig interface adapter also to your speakers or to a mixer.
If you want to connect the iRig to a real amp you can do that easily as well: plug the iRig output directly into your amplifier input and bypass the AmpliTube amp+cab module. Now you can use your iPhone as your effects pedalboard!

IMPORTANT: To avoid feedback ALWAYS use 1/8” stereo jack to 2 x RCA or 2x 1/4” MONO jack cables to connect to amplifiers, powered speakers or mixers. NEVER use STEREO headphone 1/8” to 1/4” adapters or splitters (for more details also see the iRig instructions sheet and the web manual)

 
FAQ ID: 893

Please check first that you have connected everything properly.

Then, if you’re still not hearing any sound coming out of your headphones, speakers or amp, simply restart AmpliTube for iPhone. After restarting a warning message will appear: read it carefully, tap OK and play your guitar. You will now be able to hear the sound of your guitar processed by AmpliTube. 

 
FAQ ID: 894

Most probably you are using iRig with your iPod touch/iPhone/iPad connected to your computer or to the power adapter.

To reduce the background noise simply disconnect the USB cable from your mobile device.

 
FAQ ID: 895

Glitches can occur when you are pushing your mobile device’s CPU to its limits.
On less powerful devices such as the iPhone 3G and the iPod touch 2G, low battery can cause glitches. To reduce this problem always keep your battery charge between 60% and 100%.

Another way to give more headroom to your mobile device CPU is putting it in Airplane Mode, disabling all the wireless features.

 
FAQ ID: 896

The iRig interface adapter is the best way to feed your guitar signal (or any other instrument's signal) into your iPhone/iPod/iPad.

iRig is not a passive lead, but an active preamp that is able to provide to the mic input on your mobile device the best possible sound in terms of quality and signal strength.

Using a simple passive adapter/cable (like 1/8'' inch adapters, 3-pin camera audio-video leads, etc..) will result in low level or distorted signal. 

 
FAQ ID: 897

Most probably the iRig 1/8" plug is not completely inserting in the iPhone headphone socket because of some lint or dust that can accumulate inside the iPhone socket with time and use.

Check if the 1/8" iRig plug is completely inserting in the iPhone headphone socket or if something is not allowing for it. Even a very small insertion gap will not allow the device to work properly.

For this reason it is also advisable, when the iRig does not seems to be working properly, to remove any protective case form the iPhone or iPod that might block the 1/8" plug to completely insert.

 
FAQ ID: 899

The headset jack of iPhone/iPod/iPad in certain cases, has a certain amount of "crosstalk" between the input and the output, which is more pronounced when using headphones. This makes the output audio (that is send to headphones) to be fed to the input only in certain cases, by a certain degree. Normally this is negligible, but if you use high gain sounds (like Metal or Lead..) then it becomes noticeable. We are aware of this behavior, and during all tests we found that in most cases this was not a big problem in regular use.

Unfortunately the headset circuitry in the iPhone/iPod/iPad is meant to be used for microphone headsets and not hiZ input, so there is no possibilities around this problem, but again, in most cases during all tests we found this quite negligible in regular use.

Developing a low-cost accessory that does what iRig is capable of doing, using the in-out circuit of the device in a different way than what it was originally designed for, has not been easy and it has been full of technological and engineering challenges. We have solved all the other challenges at software level to address other issues we found during the development, but this specific one was not addressable in any way and it does not prevent iRig usage in the vast majority of the cases.

New accessories are currently in development that (at an higher price point) will be able to address also this issue.

 
FAQ ID: 902

SampleTank FREE is a full-featured version of SampleTank 2.5, with a 500 MB specially selected samples library. Used by musicians and producers all over, SampleTank FREE allows you to experience the full power and flexibility of the industry’s leading sound sample engine for FREE and build your compositions to perfection. Start here, then expand your sonic palette by choosing from more than 24,000 sounds and nearly 60 GB of samples available from the “Powered by SampleTank” range.

 
FAQ ID: 903

The Custom Shop in AmpliTube 3 brings an entirely new shopping experience for software plug-ins that is like visiting a real guitar store, one that is open 24/7 with a complete offering of legendary brands for building your truly custom tone from the comfort of your studio.

You can now build your own collection of amp and effects models with a level of customization never before seen and at prices never so affordable. You start by downloading a FREE, fully functional version of AmpliTube 3 with all features and a collection of 24 free gear models for recording and mixing in your favorite Mac/Win DAW or for playing on stage or practicing at home.

Then with the included online Custom Shop, you can try and buy a-la-carte stomp boxes, amplifiers, cabinets, microphones and rack effects from a vast collection of over 200 gear models including officially approved models of gear from world-class brands such as Fender, Ampeg, Orange, Soldano, Seymour Duncan, Groove Tubes, Gallien-Krueger, Jet City, THD, T-Rex and many more. Each model can be tried out for free (for a period of 72 hours every 6 weeks) before purchase, the same way you would try out an amp in a real guitar shop. Gear models are sold in the Custom Shop using Gear Credits, which can be purchased in the IK Multimedia online store or inside of the Custom Shop itself by clicking ADD CREDITS.

 
FAQ ID: 959

No, Custom Shop is included as part of the new AmpliTube 3 update available for download in your User Area and will be installed during the installation of AmpliTube 3.

 
FAQ ID: 961

Please update to the latest AmpliTube 3 version in your User Area > My Products on www.ikmultimedia.com.

Launch AmpliTube 3, then open and login to the Custom Shop. Once inside the Custom Shop, select "Restore My Gear" under the GEAR drop-down menu in the upper center of the Custom Shop window.

 
FAQ ID: 962

iRig MIDI is an ultra-compact standard Core MIDI interface for iOS that connects any MIDI compatible device to your iPhone, iPod Touch, and iPad.

iRig MIDI allows you to connect keyboards, drum machines, drum pads, pedal boards and more to a compatible iOS device to control a variety of MIDI-compatible apps, as well as the included SampleTank Free app.

*SampleTank Free will be available for download from the App Store.

 
FAQ ID: 964

Please update to the latest AmpliTube 3 version in your User Area > My Products on www.ikmultimedia.com.

Launch AmpliTube 3, then open and login to the Custom Shop. Once inside the Custom Shop, select "Restore My Gear" under the GEAR drop-down menu in the upper center of the Custom Shop window.

 
FAQ ID: 965

Your Custom Shop login is the same User Name and Password used for your User Area login that you received upon registering your first IK product.

 
FAQ ID: 966

Please open and login to the Custom Shop. Once inside the Custom Shop, select “Restore My Gear” under the ACCOUNT tab in the upper right of the Custom Shop window.

If you are currently set to TRY any piece of gear, the Custom Shop must be open with an active internet connection.

 
FAQ ID: 967

It is now possible to unlock Custom Shop purchases using the offline Authorization process. Please update your copy of AmpliTube 3 to the latest version, available in your User Area > My Products. You must also be running the latest Authorization Manager, available on our website or by clicking here.


For further documentation, please refer to Chapter 10 of the 'Install and Authorization Manual.pdf' contained in the download file for AmpliTube 3.

--

If you are using AmpliTube on a computer that is not connected to the Internet, you will not be able to access the Custom Shop.

In order to access the Custom Shop, you first need to install and authorize AmpliTube on a different computer that is connected to the Internet. After this, you can access the Custom Shop to buy gear models. The new gear models you purchase will be immediately available in the AmpliTube version installed on the computer connected to the Internet.

To unlock the same gear models in the AmpliTube version installed on the computer that is not connected to the Internet, you need to launch the Authorization Manager and click the OFFLINE AUTHORIZATION button.

To unlock your Custom Shop models with a computer that is not connected to the Internet, follow these basic steps:

    1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

    2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

    3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your browser.

    4. Follow the instructions on your browser. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

    5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

    6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

On the following page, click the "If you want to unlock Custom Shop models click here" link.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file that you need to unlock the Custom Shop gear models on the computer that is not connected to the Internet.

IMPORTANT: To finish the authorization process, you must make sure that AmpliTube is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case AmpliTube is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 968

The Custom Shop uses a credit system for its currency. In order to purchase gear, you will need to buy a Credit Pack. This is done easily within AmpliTube by clicking the ADD CREDITS button in the main browser of the Custom Shop. Follow the on-screen instructions to finalize your purchase. Once completed, you will see the total number of credits purchased in the main browser window, in the upper left corner.

If you have purchased a Credit Pack outside of the Custom Shop (from a dealer, promotion, etc..), you must enter  the Serial Number on the ADD CREDITS page of the Custom Shop. Click on ADD CREDITS, then enter your serial number at the bottom of the page in the field below "Redeem Credit Pack Serial Number". Now click the REDEEM CREDITS button to add the Credit Pack to your account.

There are two occasions where you must use traditional currency (Dollars/Euros) in the Custom Shop:

1) You can purchase "Collections", or complete sets of models of gear from a particular manufacturer (such as Fender®, or Ampeg®) or in a certain style (Jimi Hendrix™, Metal).

2) You can also purchase IK Multimedia hardware devices in the Custom Shop, great interfaces and controllers such as the Stealth Plug and StealthPedal. In this case, you will proceed to checkout through the standard payment methods using a credit card or PayPal.

 
FAQ ID: 969

For AmpliTube 3 gear models, the trial period is 72 hours.

For T-Racks Custom Shop (CS) models, the trial period is 14 days.

The time of your trial is displayed in hours when you view the item in your gear lists within AmpliTube 3/T-Racks CS.

Please note that during this trial period, you MUST leave the Custom Shop window open during this time. Once you have purchased a gear model, you do not need to leave the Custom Shop window open.

 
FAQ ID: 970

If you have set a piece of gear to TRY, you must leave the Custom Shop window open with an active internet connection running.

If connected online, as soon as you open Custom Shop, your gear should reappear ready to use within AmpliTube 3, with its display of time left during your trial period.

 
FAQ ID: 971

Yes! To use your JamPoints towards a purchase in the Custom Shop, please follow these steps...

  1. Launch the Custom Shop from your Applications folder (Mac) or from your Start Menu (Windows)
    *You can also launch the Custom Shop from within AmpliTube 3/T-Racks CS, by clicking the Custom Shop button within the product interface
  2. Login to the Custom Shop using your User Name/Password
    *This is the same User Name used on the IK Multimedia web site.
  3. Click ADD CREDITS at the top of your screen
  4. Select the amount of Gear Credits you wish to purchase, then click the BUY CREDITS button to the right
  5. Notice on the Billing & Shipping Information page, toward the bottom, you will see your JamPoints value displayed
  6. Insert the value you would like to discount and click REDEEM
    *A maximum of 30% of the product value can be paid by JamPoints
  7. Click PROCEED TO CHECKOUT and complete your order!

If you need any extra help after reading this FAQ, reach out to our team here.

 
FAQ ID: 992

For detailed warranty information, please visit the below link:

Link: https://www.ikmultimedia.com/warranty

 
FAQ ID: 996

iRig MIDI allows you to connect your MIDI devices directly to your mobile iOS device. Not only can you now connect and control your MIDI keyboards, drum machines, drum pads, pedalboards, and more, but you can use iRig MIDI to control external MIDI equipment such as sound modules, DAWs, or lighting systems right from your mobile device.

 
FAQ ID: 997

iRig MIDI is currently the only compact iOS MIDI interface sporting 3 MIDI ports: IN/OUT/THRU.

These connect to any standard MIDI jacks using the included 2 x 1.6m/5.2' cables.

iRig MIDI also has 2 LEDs which display the MIDI activity on the IN and OUT ports.

iRig MIDI also contains a micro USB port, with included cable, that connects to any standard USB power supply source so that the iOS device can stay fully powered during long sessions

 
FAQ ID: 998

Please click here to search for your local dealers.

 
FAQ ID: 999

For detailed warranty information, please click here.

 
FAQ ID: 1000

Both the AmpliTube and VocaLive apps will be updated soon to receive MIDI messages, thus allowing iRig MIDI to be used with your other IK apps!

 
FAQ ID: 1001

Please click here to view a current list of compatible MIDI apps, which will be updated regularly.


 
FAQ ID: 1002

Most MIDI keyboards will work with iRig MIDI. The keyboard must be Core MIDI compatible and connected to the keyboard via one of the included MIDI cables.

If your keyboard is USB only, with no MIDI connections, it will not work with iRig MIDI.

Also, please check that iRig MIDI is snugly connected to your iOS device. If you have a case or bumper, you may need to remove this to properly connect iRig MIDI.

 
FAQ ID: 1010

Unfortunately, there are a number of counterfeit iRig adapters seen available through some dealers. A counterfeit iRig can potentially damage your iOS device, so please click here for details on how to spot one of these counterfeit units.


 
FAQ ID: 1046

The Custom Shop purchases that are transferable include purchased AmpliTube/T-Racks Collections and individual T-Racks CS models purchased with credit card or PayPal, as they provide product serial numbers.

If you purchase T-Racks CS models using gear credits, they are not transferable to another user.

If you purchase any a-la-carte AmpliTube gear models, they are not transferable to another user.

If you purchase any SampleTank 3 libraries from the Custom Shop, they are not transferable to another user.

For more information on transferring a license, please visit here.

 
FAQ ID: 1072

When the app first launches, it will ask you "[APP NAME HERE] Would Like to Access the Microphone". Selecting 'OK' will allow you to work as usual. This allows your app to access your connected audio interface or iRig device.

If you select 'Don't Allow', you will not be able to hear any audio when playing through your iRig 2, iRig HD 2, iRig Pro I/O, etc..

If 'Don't Allow' is selected and you hear no output, please see either of the following suggestions to correct this:

  1. Open your Settings app and tap on Privacy > Microphone. You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.
  2. This option involves settings enabling restrictions, which some users may not want to do. If you do not wish to enable restrictions on your device, please see option 1 above to resolve the problem.


Open your Settings app and tap on General > Restrictions > tap 'Enable Restrictions' > Microphone > tap 'Allow Changes'.

You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.

 
FAQ ID: 1081

No. JamPoints are reward points earned from qualifying products that are registered to your IK Multimedia account. You can then use JamPoints to discount future purchases made in the IK webstore or in the Custom Shop.

For more information on JamPoints, click here.

Custom Shop Gear Credits are the currency of the Custom Shop. They can be purchased either in the IK webstore or in the Custom Shop and used to pay up to $0.5 per credit (see more below). With the Gear Credits in your Custom Shop account, you can use those towards purchases of a-la-carte gear in the Custom Shop or towards Collections that appear in the Custom Shop.

  • 25 Gear Credits / $ 24.99 - as low as $1 per credit
  • 50 Gear Credits / $ 49.99 - as low as $1 per credit
  • 75 Gear Credits / $ 74.99 - as low as $1 per credit
  • 100 Gear Credits / $ 99.99 - as low as $1 per credit
  • 150 Gear Credits / $134.99 - as low as $0.9 per credit
  • 200 Gear Credits / $159.99 - as low as $0.8 per credit
  • 300 Gear Credits / $224.99 - as low as $0.75 per credit
  • 500 Gear Credits / $394.99 - as low as $0.7 per credit
  • 1000 Gear Credits / $549.99 - as low as $0.55 per credit
  • 1500 Gear Credits / $749.99 - as low as $0.5 per credit

You can also use JamPoints towards a purchase of a Gear Credit pack to increase savings, which will discount your total. For steps on how to purchase Gear Credits using your JamPoints, please click here.

 
FAQ ID: 1082

If you have just purchased a new gear model inside of the Custom Shop, bought a Collection from the Custom Shop, or purchased any other AmpliTube, T-Racks, or Classik Studio Reverb package, and they are not appearing within the software or within your DAW, please follow the below steps:

- Launch AmpliTube 3 / T-Racks CS and click on the 'Custom Shop' logo
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

 
FAQ ID: 1087

The various AmpliTube software titles is now incorporated into the AmpliTube Custom Shop, or CS, software. When you register a serial number for AmpliTube Metal/Slash/Orange/Hendrix/Ampeg, the Authorization Manager will ask you to download AmpliTube Custom Shop.

Install AmpliTube Custom Shop and you will find that the gear models from your purchase are appearing there, ready for you to use.

If after authorizing, you are not seeing your new gear models, please do the following:

- Launch AmpliTube CS and click on the 'Custom Shop' logo
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

This process will take a moment to complete. Once finished, your recently purchased models will appear and are ready for use!

 
FAQ ID: 1088

Audiobus is a 3rd party application for iPhone/iPod/iPad which allows a user to route audio between apps. This means that you can send audio from your favorite instrument app to be recorded into another app. For example, you want to record the output from the SampleTank app and record into Garageband or Loopy HD. Then, you want to record some vocals through the VocaLive app into the same session. With using Audiobus, all of this is possible quickly and easily.

To use Audiobus, you must purchase it from the App Store and install. Launch the app and you will see Input, Effect, and Output options. Tap to add an app as an Input, which is what will be used to generate sounds be it an instrument app (i.e SampleTank), a guitar simulator (i.e. AmpliTube), or drum machine.

Select Effect as an option if you want to process the input signal through an app. For example, if you wish to sing through VocaLive as the Input app into the AmpliTube app which you are using as an Effect. This will allow you to route the audio from VocaLive into AmpliTube to alter the vocals, and finally, you must select a destination, or Output app, such as Garageband, Loopy HD, Multi-Track DAW, etc..

 
FAQ ID: 1092

Core Audio is the digital audio infrastructure of iOS (and Mac OS X). It is designed to be a uniform audio drive capable of playback, recording, sounds effects, and more. It allowed developers to use Core Audio as a stable audio platform instead of creating their own for playback and recording purposes.

Core Audio is built into your iOS device (and Mac), there is nothing for you to download. Simply using the device with any audio, you are using Core Audio.

 
FAQ ID: 1094

Due to security changes made with the Garageband 10, some IK plugins will not appear as authorized when loaded. This will occur even if you attempt to authorize again, or if the program is authorized and working outside of Garageband 10, such as in another DAW or in standalone.

Please note the below is a workaround, not the permanent solution. There are other issues related to this such as the inability to try out Custom Shop gear while in Garageband 10 and an issue with the Preset Browser not being displayed. Some users may encounter an issue with Presets not appearing in the drop-down menu either, please see our FAQ on this here.

Please do the following to authorize your IK software in Garageband 10. (Note that AmpliTube 4 is used as an example)

1. Authorize your IK software using the Authorization Manager application.
2. Launch your IK software in standalone from the Applications folder to verify it is authorized.
3. Then, open a Finder window and navigate to the below location:

Mac HD > Users > username > Library > Preferences (Note: This User Library is hidden by default. To view, press the 'alt' key while viewing the Finder > Go menu, or, open a Finder window and click up top on View > Show View Options. There is an option 'Show Library Folder', enable this.)

Here, locate the file named: com.ikmultimedia.AmpliTube 4.plist

4. Copy this folder over to the following folder location: Mac HD > Users > username > Library > Containers > com.apple.garageband10 > Data > Library > Preferences

There will already be a file of the same name in this location, select to Replace the file. Once the file has copied over, please launch Garageband 10. Insert AmpliTube 4, you are now authorized and ready to work!

*Note: Due to this workaround, if you happen to purchase any new gear models in the Custom Shop after performing the above steps, you will need to repeat the process with the updated .plist file after verifying the new gear is appearing in standalone mode.

 
FAQ ID: 1141

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