FAQ

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The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

When using Windows for audio, it may be best to make some optimizations to allow for the best performance of your products. This guide goes both over a step-by-step approach as well as an informative approach to optimizing your system.


Table of contents:

  1. Turning off Windows Sounds
  2. Windows Power Settings
  3. Windows Performance Options
  4. Maintaining your system
  5. Removing Bloatware from your system
  6. Disabling & closing any unnecessary background apps
  7. Disabling any unnecessary background services
  8. Setting the appropriate Sample Rate & Bit-depth
  9. Setting the appropriate Audio Buffer Size
  10. Staying up to date!


Turning off Windows Sounds

  • Click the Windows logo or Start Menu. Type "Sounds" to enter the Control Panel -> Sounds menu. Inside here use the "Sounds" tab to select "No Sounds" as your "Sound Scheme".




Windows Power Settings

  • Click the Windows logo or Start Menu. Type "Power & Sleep Settings". In the newly opened window, select the "Additional Power Settings" option. Inside this window you will be able to select "High Performance" mode. This is preferred for the best performance from your system.





    NOTE: The "Additional Power Settings" window will offer an option to "Change Plan Settings". For additional optimizations you can use this window to make sure your USB ports are not turned off for any reason during use which can cause disruptions to your workflow or cause connected peripherals not to operate as they should.

Windows Performance Options

  • Click the Windows logo or Start Menu. Type "Performance" and select the "Adjust the appearance and performance of Windows" option. This page will offer the choice to "Adjust for best performance". This is suggested to allow for the most resources to be used for audio, rather than other settings which you may not need at the moment.





    NOTE: In this page you can use a "Custom" option to find a good in-the-middle option for your usage.

 

Maintaining your system

  • Click the Windows logo or Start Menu. Type "Storage". Select the Settings option which appears. Use this window to "Free space now". This will clear temporary files, the recycling bin, as well as any other remaining files which may not be needed on your system at this time.






  • Using a File Explorer window, go to your available drives. Right click each and go to "Properties". Inside here you can use the "Disk Cleanup" option, which is similar to the point above, then you can use the "Tools" tab to "Optimize and de-fragment" your drives. This can take some time, so this is suggested to be done at the end of the process or when you won't be using your system for some time.

  • Perform an antivirus and malware scan regularly to ensure the computer isn’t infected.
  • Consider using Microsoft’s built-in antivirus software Windows Defender and uninstalling third-party antivirus software. These tie up a lot of resources, can cause installation issues, and cause software not to run correctly.
  • Make sure there is open space on both your main drive and the drive you are using to save your audio files or sessions. Do this by deleting unnecessary files and clearing your recycling bin regularly.

Removing Bloatware from your system

  • Click the Windows logo or Start Menu. Type "Add or Remove Programs" and select the option which appears. Using this menu, remove programs which are pre-installed with pre-configured computers, which is known as bloatware. These are unnecessary programs which take up a lot of hard drive space and can use a lot of memory.



  • For a more in-depth look at the same process above click the Windows logo or Start Menu. Type "Control Panel". Use this section of your system to enter the "Programs" sub-section's "Uninstall a program" option.



 

Disabling & closing any unnecessary background apps

  • Click the Windows logo or Start Menu. Type "Background Apps" to "Choose which apps can run in the background". Inside this window you can select the apps you wish to use, or even disable this entirely. Use the "Let apps run in the background" slider to turn this function off. This is the preferred option.


 

Disabling any unnecessary background services

  • Right-click the Windows logo or Start Menu. Select "Task Manager". Inside here disable non-essential third-party start-up "Processes" or "Services" such as: Skype, SpotifyWebHelper, OneDrive, and iTunes.




Setting the appropriate Sample Rate & Bit-depth

  • When recording it can be tempting to set the Sample Rate as high as possible. Doing so however can affect your system's performance. If you system has any trouble running any particular projects or sessions, try lowering your Sample Rate. This will reduce the amount of DSP being done in real-time. "Red Book" Standard audio or CD quality uses a Sample Rate of 44.1kHz with a bit-depth of 16. Studio Quality can be considered at 48kHz and a setting of 24 for bit-depth. This can be taken to the next level when resources are available to 96 kHz or 192 kHz with 32-bit floating point as the bit-depth setting.
  • On top of performance, a larger Sample Rate or Bit-depth will cause your files saved to be larger, as they contain more DATA. If you do not have a very large drive for storage, it may be best to use lower settings when recording.

Setting the appropriate Audio Buffer Size

  • When recording, mixing, or mastering an appropriate Audio Buffer Size is necessary to create a nice easy work flow as well as the best experience. During Tracking (Recording) it is suggested to use a lower Audio Buffer Size. This allows for less latency (Delay between what is played and what is heard) when recording which can allow for a better, more accurate performance. We suggest starting at a 512 Audio Buffer Size, then reducing this until a good middle-ground is found. Personally, I prefer 128 or lower, but some performers can play well with a 256 Audio Buffer Size. However, during Mixing or Mastering, a lower Audio Buffer Size is not required. This is because you will not be monitoring live audio input to your system. In this case, try using an Audio Buffer Size anywhere from 512, to 1024, or 2048 when available.

Staying up to date!

  • Always stay up to date with your IK Multimedia software, host program (DAW) software, and operating system! When updating, always check your software's compatibility to ensure you do not update to an incompatible operating system or host program.

    IMPORTANT: If you are running Windows 10 build 1903 and haven’t updated yet, Be sure to install this update manually as it fixes many DPC latency issues.



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Please contact our support team if you need further assistance after reading this FAQ.

 
FAQ ID: 1277

Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:

  • ARC System 3.0
  • Syntronik 1.2.0b
  • Miroslav Philharmonik 2.0.6
  • T-RackS 5.2.2
  • AmpliTube 4.9.0
  • MODO BASS 1.5.1b
  • MODO DRUM 1.1.0
  • Hammond B-3X version 1.1.1
  • SampleTank 4 version 4.0.9
  • AXE I/O Control Panel 1.1b
  • Custom Shop 1.9
  • Authorization Manager 1.0.27
  • UNO Drum Editor 1.1.0b
  • UNO Synth Editor 1.1.0b
  • UNO Drum Anthology Libraries (1.0.0)
  • UNO Drum Firmware Update (1.0.2)*
  • UNO Synth Firmware Update (1.1.4)*
  • iRig Firmware Update (1.12.0)*
  • iRig Keys I/O Firmware Update (1.2.0)

*Requires forcing installation via right click. Notarization to follow.

Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.

If you need any extra help or information after reading this FAQ, please contact our support team.

 
FAQ ID: 1264

SampleTank 4 CS and Syntronik Free will offer a free set of sounds for all IK Multimedia users. These sounds along with your free copies of SampleTank 4 CS and Syntronik Free are listed in My Products. Download both your software and sound content. These are separate downloads. Once installed, use the Authorization Manager to authorize the serial granted to your in My Products.

Important: For new users, the SampleTank 4 software and sound content are suggested to be installed to their default locations.

MODO BASS and Hammond B-3X can be tried for a period of 10 days. After this period white noise bursts will occur until the software is authorized. Use the download link here to get started with your MODO BASS demo. Use the download link here to get started with your Hammond B-3X demo.

Both AmpliTube 4 CS and T-RackS 5 CS will offer a trial period for the different gear offered in the Custom Shop.

To start this trial period, follow these steps:

  1. Download, install, and open AmpliTube 4 CS or T-RackS 5 CS.
  2. Authorize your software using your serial number from My Products and the Authorization Manager.
  3. Use the Shopping Cart logo in your software to open the Custom Shop (In AmpliTube 4 look for this in the upper right hand corner, in T-RackS 5, look to the lower right hand corner).
  4. Once the Custom Shop is opened, log-in to your IK account and select the gear you are interested in by clicking the "Try" option.
  5. Once this process completes, you should be good to go!

IMPORTANT: Make sure to keep the Custom Shop open during your trial period.This will act as your registration key. Internet access is required for the trial period.

 


If you need any extra help after reading this FAQ, please reach out to our team here.

 
FAQ ID: 798

Yes. You have 180 days time to download the sounds from your User Area > My Products > (product name) > Sounds Downloads, in your User Area on www.ikmultimedia.com. The time limit begins from the moment you register the included serial number. We do suggest to backup your sounds, as once your 180 days expire, download access can only be regained by purchasing a Sounds Reactivation Credit in the IK Multimedia Store.

The Sounds Reactivation Credit will reactivate the sounds download access for another 180 days time.

 
FAQ ID: 867

If you import sounds from a previous IK workstation, those sounds are still stored in their original state on your hard drive. The sounds are imported into SampleTank 3 library in the new format which only v.3 reads.

At this point, if you still need access to the original sounds if you are loading older 32-bit sessions, for example, then you can leave them there.

Otherwise, if you have no need for the 32-bit versions and will use SampleTank 3 only moving forward, its ok to delete the original sounds from your hard drive and free up that space.

If you have any concerns, please contact Support to clarify.

 
FAQ ID: 991

Make sure the latest plugin version is installed, available in the IK User Area > My Products.

Click here to access the User Area.

To authorize your IK products using the offline authorization process, please follow the below steps:


1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your web browser.

4. Follow the instructions on your browser. Insert all of your serial numbers that you want to authorize. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


Expanded steps -


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file.

IMPORTANT: To finish the authorization process, you must make sure that the software is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case the software is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 1045

Select your related product using the list below for your specific steps.

 

 


SampleTank 4 & Associated libraries (SampleTank 3, Miroslav Philharmonik 2, Syntronik, or any Custom Shop libraries)


Please make sure to have installed both your plugin installer as well as the Sound Library content, then proceed with the following steps.

For a full walkthrough installing SampleTank 4, check out our in-depth installation FAQ here.




All versions of SampleTank 4 will include multiple sound content downloads. These are broken up by instrument. Make sure to download, extract and install all parts one at a time from your User Area -> My Products or use the IK Product Manager.

  1. Load your virtual instrument as a plugin in your DAW/Host program or as a stand alone application
  2. Click the setting cog wheel and enter the Sound Content section



  3. Use the Browse button and select the location where you have installed your SampleTank 4 sounds, then use the Browse button again to select your SampleTank 3 (Miroslav Philharmonik 2 or Syntronik) sound library. Notice these are installed to separate locations (Miroslav Philharmonik 2 and Syntronik will be installed to your SampleTank 3 folder).
  4. This Browse button opens a window of your hard drive so you can navigate to where your sounds were installed to. Depending on which installer was used and the operating system used, SampleTank 4 will install it's content to the following default locations. In the above example, we have shown a custom installation path.

  5. Default SampleTank 4 Sound Content Locations

    Mac: Macintosh HD > Users > Shared > Documents > IK Multimedia > SampleTank 4

    C:\Users\Public\Documents\IK Multimedia\SampleTank 4

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

  7. The SampleTank 4 default location should look as it is shown in the below image. If the proper folder or file structure is not used, SampleTank may not see your sounds.




SampleTank 3 & Associated libraries (Miroslav Philharmonik 2, Syntronik, or any Custom Shop libraries)


Please make sure to have installed both your plugin installer as well as the Sound Library content, then proceed with the following steps.




All versions of SampleTank 3 will include multiple sound content downloads. These are broken up by part, so make sure to get all parts before getting started. Download, extract and install all parts one at a time.

  1. Load your virtual instrument as a plugin in your DAW/Host program or as a stand alone application
  2. Click the setting cog wheel and enter the Preferences section



  3. Use the Browse button and select the location where you have installed your SampleTank 3 sounds. All additional libraries, like Miroslav Philharmonik 2, or Syntronik, will be installed to the SampleTank 3 folder. This will allow all content to be selected in a single location. Use this location for your Miroslav Philharmonik 2 and Syntronik programs as well.
  4. This Browse button opens a window of your hard drive so you can navigate to where your sounds were installed to. Depending on which installer was used and the operating system used, SampleTank 3 and your related libraries will install it's content to the following default locations. In the above example, we have shown a custom installation path.

  5. Default SampleTank 3 Sound Content Locations

    Mac: Macintosh HD > Users > Shared > Documents > IK Multimedia > SampleTank 3

    C:\Users\Public\Documents\IK Multimedia\SampleTank 3

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

The SampleTank 3 default location should look as it is shown in the below image. If the proper folder or file structure is not used, SampleTank may not see your sounds.




SampleTank 2 & Associated libraries (Miroslav Philharmonik 1, SampleMoog, SampleTron, or Sonik Synth 2)


Please make sure to have installed both the plugin installer as well as the Sound Library content, then proceed with the following steps..


  1. Load your virtual instrument as a plugin in your DAW or as a stand alone application
  2. click the PREFS button on the upper right side
  3. this opens a small Preferences box, click BROWSE



  4. this opens a window of your hard drive so you can navigate to where your sounds were installed to. There are 2 possible
    locations where your sounds can be installed to, depending on which installer was used:

  5. Default SampleTank 2 Sound Content Locations

    Location 1 -

    Mac: Macintosh HD > Library > Application Support > IK Multimedia > (product name) > Instruments

    PC: C: > Program Files > IK Multimedia > (product name) > Instruments

    Location 2 -

    Mac: Macintosh HD > Library > Application Support > IK Multimedia > Instruments > (product name)

    PC: C: > Program Files > IK Multimedia > Instruments > (product name)

    NOTE: Since the install path can be customized, navigate to your custom install path if you selected anything besides the default path.

  6. click once on the main 'Instruments' folder to select it and hit OK or OPEN

  7. hit OK in the Preferences box

  8. Your sound library will then load up and appear within the Browser section of the software interface, ready to select!

  9. Click here for our FAQ on loading these sounds into SampleTank 3 and SampleTank 4.


If you need help after following this FAQ, contact our team here.

 
FAQ ID: 1239

The Custom Shop purchases that are transferable include purchased AmpliTube/T-Racks Collections and individual T-Racks CS models purchased with credit card or PayPal, as they provide product serial numbers.

If you purchase T-Racks CS models using gear credits, they are not transferable to another user.

If you purchase any a-la-carte AmpliTube gear models, they are not transferable to another user.

If you purchase any SampleTank 3 libraries from the Custom Shop, they are not transferable to another user.

For more information on transferring a license, please visit here.

 
FAQ ID: 1072

MIDI control is a communication protocol that helps you connect different MIDI-compatible devices or applications with each other.

Think of MIDI as if it were a piano roll in one of those old piano player machines - the holes in the paper represent the note to be played, for how long, and how loud.  The piano roll then plays the music based on the holes punched in the piano roll paper.

MIDI works the same way - it sends commands to your MIDI instruments, so that the instrument knows what notes to play, for how long, how loud, etc.


Control Changes (CC)
Aside from notes, MIDI can also communicate Control Change messages, which allow you to control specified control functions on your MIDI instrument.  For example, volume, pan, modulation, aftertouch, frequency cutoff, or resonance. MIDI Control Change messages are numbered from 0 - 127.  So there are a possible 128 different commands that can be sent as a MIDI Control Change (CC) command.

The MIDI Standard suggests specific MIDI Control Change commands to specific functions.  For example, MIDI CC#1 typically controls the Modulation Wheel, MIDI CC #7 typically controls Volume, MIDI CC #10 typically controls Pan information, and so on.

In some cases, and with some software, these MIDI CC control commands can be interchangeable, meaning that you can assign virtually any MIDI CC # to use to control any unspecified function.

With MIDI Control Change commands, you can use a MIDI controller that can send MIDI Control Change (CC) information to control specific functions in a MIDI Device or MIDI Software.

With iRig BlueBoard, for example, you can set up iRig BlueBoard to send a MIDI Control Change message to AmpliTube for iPad.  Since AmpliTube for iPad allows you to assign any MIDI CC message to any of its effects or amp parameters, you can set up iRig BlueBoard to send a MIDI CC message to turn an effect on or off, or Bypass the amp emulation by using a MIDI CC message to turn the amp on or off.

Or, using an optional Expression Pedal, you can use your Expression Pedal to send a Control Change message to an AmpliTube effect, like a Wah pedal.  Simply click and hold on the Wah pedal image until you see the "Assign Control" window appears.  Then move the Expression Pedal so that AmpliTube "learns" the incoming MIDI Control Change message.


Program Changes (PC)
MIDI Program Changes commands allow you to recall specific sounds via MIDI.  Originally, MIDI Program Change messages allowed you to recall a specific patch.

These types of MIDI messages can be used to recall specific presets or sounds saved in your IK apps.

Like MIDI Control Change commands, MIDI Program Change commands are numbered 0-127, for a possible 128 MIDI Program Change commands that can be sent via MIDI.

For example, with iRig BlueBoard set to send MIDI Program Change messages, you can send a MIDI Program Change to recall a specific FAVORITE preset in AmpliTube,  Or a saved preset in SampleTank.


Pitch Wheel
The Pitch Wheel is a physical controller on a keyboard or synthesizer that allows you to pitch bend, or vary the pitch up or down. You will also see this option on on instrument apps such as SampleTank.


Aftertouch
Aftertouch is MIDI data that is sent when pressure is applied to a keyboard after the key has been struck and while its still being held down or sustained. Its commonly set to control volume, vibrato, or some other effect by applying pressure to the key after its struck.


MIDI System Realtime Messages
MIDI system realtime messages are messages that are not specific to a MIDI channel but prompt all devices on the MIDI system to respond and to do so in real time.


MMC (MIDI Machine Control)
MMC proves specific commands for controlling the transport controls of a recorder, such as Play, Fast Forward, Rewind, Stop, Pause, and Record.

 

If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1095

Importing your sounds from previous IK Multimedia libraries is easy. SampleTank 3 can import and use your sounds from SampleTank 2 L/XL, SampleTron, SampleMoog, Sonik Synth 2, Miroslav Philharmonik (CE), and the Xpansion Tank 2 titles.

To import -

    1. Launch SampleTank 3
    2. View the main PLAY page (loaded by default)
    3. On the left side is your Instrument browser, click the small "menu" icon in the lower left of the Instrument browser window
    4. From that menu, select Import Legacy Instruments
    5. Name your imported library folder
    6. Choose the disk path for the location of the sounds you want to import by clicking 'Browse' and navigating to the folder which stores your sounds to import
    7. Click IMPORT
    8. You will see a progress window showing the importing, please wait until finished

Your legacy sounds are now ready for use!

 
FAQ ID: 1100

No. The sounds from SampleTank 2 XL are already in the library, saving you the need to import them. 

 
FAQ ID: 1101

It is possible the file was corrupted during download. Please delete the download .zip and re-download the file. 

 
FAQ ID: 1102

On the newer Macs, the security system has been set to allow the installation of products which have been bought ONLY from the Mac Store.  If you download and try to install an external package such as our Authorization Manager you will receive the error message:   "product name cannot be opened because it is from an unidentified developer" and it will refuse to continue.   

To bypass this new Mac security feature, when you install the Authorization Manager from the DMG file, please hold down the Control key while double clicking on the installer. You will then see an option that allows you to bypass the current security setting and the install will then proceed as usual. 

If you prefer to set this globally to avoid having to perform the above key command for all applications, you can allow the Mac to install all applications by following these steps: 

- open System Preferences 
- click on Security and Privacy 
- click General tab 
- click the LOCK icon to make changes, under the 'Allow applications downloads from:', please check the 'Anywhere'
- close all windows

Note: This applies to downloaded installers only. If installing from a CD/DVD, this workaround is not needed.
 

 
FAQ ID: 1106

This will happen if the correct folders have yet to be created by the sounds installer Part 1.

To resolve, please download and install at least Part 1 for your sound library, if not all of the parts. You will find the available parts for download in your User Area > My Products > SampleTank 3 > Sounds Downloads on www.ikmultimedia.com.

Once Part 1 or all of them have been installed, you can then import your legacy instruments without this error.

 
FAQ ID: 1107

We have seen one specific sound causing issues when importing your Sonik Synth 2 library. We are looking into this closer but for now, please look to remove the following file from your original Sonik Synth 2 sounds library. Once completed, you can import as normal without issue.

The file to remove is:

Sonik Synth 2 > Instruments > I Elements B > G Groove Elements > 130BPM_ailing.sti

On some systems, we have seen these Presets to be problematic as well. If you experience an error importing presets, please remove these and try once again:

Sonik Synth 2 > Presets>SS2 Horns >Stacked Brass.ikmp
Sonik Synth 2 > Presets>SS2 Orchestral > Thick Strings.ikmp
Sonik Synth 2 > Presets>SS2 Pads > Wheel In Motion MW.ikmp
Sonik Synth 2 > Presets>SS2 Special FX > Modulator Radio.ikmp

 
FAQ ID: 1108

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1185

TYes, if you would like, you can also load your Syntronik sound content in SampleTank 3.

If you do not own any versions of SampleTank, check out the free SampleTank 3 CS (Custom Shop) download in your User Area in the My Products section.

https://www.ikmultimedia.com

 
FAQ ID: 1231

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