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Getting Started with your iRig product
Each iRig device is slightly different, some are designed for audio input from sources like guitar, microphones, basses, and others are designed to send MIDI (Musical Instrument Digital Interface) data to the connected device.To get started with an audio based iRig on iOS or Mac follow these steps. For compatible devices, Windows users can find instructions on getting started here.
FAQ ID: 1298
How to stream on Facebook/Instagram Live or other services with iRig products
Apps such as Instagram, YouTube, Snapchat, Zoom Meeting, and Facebook Live allow you to record/stream using both digital and analog iRig devices such as iRig Stream, iRig Pro DUO IO, iRig Pro IO, and more! Want to use your iRig product with House Party? Click Here!
Analog iRig devices use a direct connection to your mobile device's headphone port. This is usually through a 3.5mm TRRS connection. Digital iRig devices use a direct connection to your mobile device's USB-C, Lightning, or Micro-USB port.
Click here to read more about what you need to get started streaming.
Keep in mind, most apps, including Instagram and Facebook Live will not allow the playback of copyrighted content. Playing back copyrighted content can have your Live stream stopped without an error. Some apps will require you to start the video recording to activate your microphone. Not all apps will offer external audio input for every video capture option. In Instagram, the "Story" feature will not allow external devices.
Important: On iOS (iPhone/iPad/iPod), due to the nature of Facebook and Instagram Live and how they capture audio. The below work around can be used with our audio interfaces (such as iRig Stream, iRig Pro DUO I/O, or iRig HD 2) to allow for an uninterrupted audio input source.
FAQ ID: 1299
iRig BlueBoard Firmware Update Troubleshooting Steps
If you've recently purchased your iRig BlueBoard, it is very likely you are already on the latest firmware. To find out how to confirm this, click here
Make sure to try using a different USB port or different USB cable. If this does not help make sure to right click this software and run this as an administrator. Administrative permissions are required to use the iRig BlueBoard firmware updater.
If you still have issues when running this updater as an admin, before moving forward in this FAQ, please check that you are not already updated. When powering on your device, hold the A, B, or C pads. If any of these illuminate on power up, you are already updated and ready to go.Important: Do not use any USB HUBS or Extension. If using a desktop use a USB port on the back of your system.If these steps do not help, try the below steps:
FAQ ID: 1300
Using iRig 2 with Android
The iRig 2 will work with compatible Android devices. The iRig 2 requires the CTIA/AHJ wiring standard to operate with an Android device.
At this time there is no dedicated AmpliTube app for the iRig 2 on Android. This device is suggested to use used with apps like EZ Voice, iRig Recorder 3, ToneBridge, Audio Evolution DAW, or n-Track DAW. Any app which allows headset audio input will work with the iRig 2.
To use AmpliTube on the Android platform, we suggest the iRig UA and AmpliTube UA. This iRig device includes it's own DSP chip, which acts as the 'brain' of AmpliTube UA. This allows for a universal experience on the Android platform.
The iRig 2 will work with the AmpliTube for Samsung Professional Audio app on certain Samsung devices (that offer the Samsung Professional Audio) such as the Galaxy Note 3, Note 4, Galaxy Edge, Galaxy S5 and the Galaxy S6. This app is only available on the Samsung Galaxy App Store.
*IMPORTANT* With the release of Android 9.0, Samsung has removed Samsung Professional Audio from their devices and discontinued the service. Android devices running Android 9.0 or later cannot run AmpliTube for Samsung Professional Audio.
FAQ ID: 1301
iRig ASIO Drivers - Info & FAQs
How do I download the iRig ASIO drivers?
Log in to your IK Account and visit the "Drivers Downloads" section of the User Area. You can visit this page by clicking here
The iRig ASIO drivers will be located in this page.
Why do I need the iRig ASIO drivers?
The iRig ASIO drivers enable professional level audio control over your iRig hardware. With the iRig ASIO drivers, it allows for adjustable buffer sizes and optimal control for ultra low level latency. Overall, performance with ASIO is better and much more stable, resulting in less dropouts and audio processing issues.
Which Windows operating systems work with iRig ASIO?
Windows 7, Windows 8/8.1, and Windows 10 or later.
Do I need the iRig ASIO drivers on macOS?
No. macOS already allows for professional level audio control. That is why it is only offered on Windows.
What if I already installed the iRig Pro DUO ASIO drivers?
We recommend uninstalling the iRig Pro DUO ASIO drivers if you want to use the general iRig ASIO drivers. Both ASIO drivers will work with iRig Pro DUO and iRig Pro DUO I/O; but using the general iRig ASIO will allow it to work with other iRig models.
Which iRig products can be used with the iRig ASIO?
iRig HD 2 iRig Pro I/O iRig Pro DUO iRig Pro DUO I/O iRig Pre HD iRig Stream iRig Keys 2 (all) iRig Stomp I/O iRig Keys I/O (all) iRig Mic HD 2 iRig Mic Studio iRig Mic Cast HD iRig Mic Video iRig Micro Amp
FAQ ID: 1302
The ARP & Sequencer are not working properly on my UNO Synth, what is the issue?
This can occur when no MIDI Clock data is being sent to the UNO Drum or UNO Synth. Check your SYNC setting to change the MIDI Clock source for the UNO Drum/Synth. This may be set to USB, or EXT without any incoming data. Setting the SYNC to INT or your UNO Drum/Synth unit's internal MIDI Clock will correct this behavior.Tap the ALT > Sync button to edit the current MIDI Clock source. Use the DATA UP/DOWN buttons to select the different options.
FAQ ID: 1303
Information about Lurssen Mastering Console and Logic X 10.5
Apple recently released the Logic X 10.5 update, which affects usage with Lurssen Mastering Console. This does not affect Logic X 10.4.x and earlier.
Our team is currently investigating some plug-in behavior resulting from this Logic Pro X 10.5 update. Apple has made some changes which can affect all third party plug-ins with this new version.
Fortunately we do have a workaround that will resolve this issue and allow you to continue working with Lurssen Mastering Console:
*Since the changes are GUI related, it's best to use the Control page and avoid the GUI until this has been addressed in an update of LMC or Logic Pro X.
Follow this article for all updates regarding Lurssen Mastering Console and Logic X 10.5!
FAQ ID: 1304
Getting Started with the SampleTank 4 (Digital Download) Installation Process
This is a guide to help you get SampleTank 4, SampleTank 4 SE, SampleTank 4 MAX, or additional SampleTank 4 expansion libraries installed and loading properly. All of these versions of SampleTank 4 will use the same installation method. Follow these steps below:
Mac:Mac HD > Users > Shared > IK Multimedia > SampleTank 3 Mac HD > Users > Shared > IK Multimedia > SampleTank 4 PC: C:\Users\Public\Documents\IK Multimedia\SampleTank 3 C:\Users\Public\Documents\IK Multimedia\SampleTank 4
If you use a custom installation path for your Instruments make sure to install all parts of your sound content to the same location.
The images above show how your SampleTank 4 sound content folder's top level should look when using a custom install path. Notice there is a certain folder structure here. If this is structure is not seen by SampleTank 4, your sounds may not appear properly.
For extra help, you can find your user manual in My Products as well as the location below after the installation of SampleTank 4.
Mac: Mac HD > User > Name >Library > Documentation > IK Multimedia > Product Folder PC: C:\Program Files\IK Multimedia\SampleTank 4
FAQ ID: 1305
macOS Mojave (10.14) & Catalina (10.15) Permissions Explained
As of macOS 10.14 Mojave and later, there are advanced restrictions on product installers. During installation, you will see a series of various permissions prompted. You must allow all permissions in order for your IK Software to work properly.
Make sure you allow permissions for the following:
Despite it asking for Microphone permissions, the access it allows for is audio input. This is required for apps such as AmpliTube and ARC System. If you aren't getting any audio input, this may be exactly why.
Affects macOS 10.15 Catalina and later. This permission is required in order for IK software to access presets, instruments, measurements/analysis, and other crucial software files. If you are having issues accessing presets, or if your instruments aren't appearing, this may be why. On ARC 3, this permission is required in order for your measurement analysis to appear in the plugin.
What if I did not allow these permissions?
Fortunately you can manage all of these permissions in the mac System Preferences app.
FAQ ID: 1306
Getting Started with Total Studio 2 MAX Bundle
How do I get started using the Total Studio 2 Bundle?
All of your software included with this bundle will be available for download in the IK Product Manager. These will also be stored in your "My Products" section of the User Area.
Due to its size, Total Studio 2 is not included as a single download/installer in My Products. The bundled products are all available and listed individually in the IK Product Manager as well as in My Products.
By registering the bundle serial, the individual products will be unlocked and displayed in your account.
Do I need to register my serial number for Total Studio 2 Bundle?
Yes, you must first register your serial number inside of the IK Product Manager. Once registered, the bundle will be unlocked in your IK account. Remember, this bundle serial number unlocks several individual IK product titles (More information below).
What products are unlocked with the Total Studio 2 MAX and Total Studio 2 Deluxe?
Click on the links below for a list of products unlocked in each bundle. Each of these products can be downloaded in the IK Product Manager as mentioned above.
Total Studio 2 MAX Total Studio 2 Deluxe
Important: While some products like AmpliTube, T-RackS, or MODO BASS include Software only downloads. Any SampleTank 4 related sounds, Miroslav Philharmonik 2, and Syntronik collections will also offer additional downloads under the Sounds category in the IK Product Manager.
FAQ ID: 1307
ARC 3 Tech Tips & Frequently Asked Questions
No. ARC 1 or ARC 2 corrections are not compatible with ARC 3 due to the new algorithm improvements.
Yes, ARC 1 and ARC 2 microphones are compatible and fully functional on ARC System 3.
No, you must disable the ARC 3 plugin when bouncing/exporting your project in the DAW.
Yes. ARC 3 is compatible with macOS 10.15 Catalina. For more information on compatibility, click here
Why Aren't Any of My ARC 3 Measurements Appearing?
On macOS Catalina, the OS now requires you allow access to the Files & Folders. If none of your measurements are appearing after creating them in the analysis app, you may have inadvertently denied access to the documents.
However, you can enable this at any time. This can be managed in System Preferences > Security & Privacy > Privacy tab.
On the left area of this window, you will see permission categories such as Camera, Microphone, Files & Folders. Select Files & Folders and make sure that ARC 3 is enabled for "Documents" there.
For more ARC 3 FAQ articles and advanced tips, click here
FAQ ID: 1308
macOS Catalina (10.15) Compatibility and Product Info
Issues with app permissions? Click here.
Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:
*Requires forcing installation via right click. Notarization to follow.Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.
Legacy/Discontinued products cannot be updated for macOS Catalina.
FAQ ID: 1309