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As of macOS 10.14 Mojave and later, there are advanced restrictions on product installers. During installation, you will see a series of various permissions prompted. You must allow all permissions in order for your IK Software to work properly.

Make sure you allow permissions for the following:

Microphone Permissions

Despite it asking for Microphone permissions, the access it allows for is audio input. This is required for apps such as AmpliTube and ARC System. If you aren't getting any audio input, this may be exactly why.

Documents and Desktop Permissions

Affects macOS 10.15 Catalina and later. This permission is required in order for IK software to access presets, instruments, measurements/analysis, and other crucial software files. If you are having issues accessing presets, or if your instruments aren't appearing, this may be why. On ARC 3, this permission is required in order for your measurement analysis to appear in the plugin.

 

What if I did not allow these permissions?

Fortunately you can manage all of these permissions in the mac System Preferences app.

 

  1. Open System Preferences.
  2. Navigate to Security & Privacy > Privacy (this is a tab in the upper right area).
  3. On the left pane, select Microphone and make sure the IK app is checked
  4. Additionally, on the left pane, select Files & Folders and make sure the IK app is checked here as well.

 

 

 
FAQ ID: 1343

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