FAQ

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Why does AmpliTube hiss or make static noise?

This is probably because AmpliTube is running in demo mode, which inserts white burst of noise about every 6-8 seconds. You must authorize your copy in order to make this disappear. The Demo version will always have the noise.

FAQ ID: 237

When playing SampleTank I hear strange pops, noise or unpleasant sounds.

This only happens on DJ, L, LE versions. On your system, please find the IK Multimedia folder/SampleTank Instruments/. Into the SampleTank Instruments folder there is a folder called XL Edition Instrument List. Please delete it.

Note: This problem does not occur in the XL version.

FAQ ID: 429

How the Noise Gate works?

Through the Noise Gate, you are able to minimize the amount of unnecessary noise, especially if you are using high gain.

THRESH. (Threshold): sets the threshold level for the signal. When the signal drops below the set threshold level, the noise gate silences the signal. Usually, keep the threshold level at the lowest possible value (fully counterclockwise) and set it higher only when you need to activate the gate.

REL. (Release): sets the gate release time. Higher values will result in a gate that takes a longer amount of time to close again, when the input signal drops below the threshold.

FAQ ID: 570

Sometimes I hear clicks and pop noises when playing my guitar in AmpliTube for iPhone. What could this due to?

Glitches can occur when you are pushing your mobile device’s CPU to its limits.
On less powerful devices such as the iPhone 3G and the iPod touch 2G, low battery can cause glitches. To reduce this problem always keep your battery charge between 60% and 100%.

Another way to give more headroom to your mobile device CPU is putting it in Airplane Mode, disabling all the wireless features.

FAQ ID: 896

I am getting a noise when making long recordings, how can I resolve this?

The noise issue can occur on typically longer recordings after some period of use (10-20 minutes). To prevent this from occurring, please update the firmware on the iRig Mic Field. The firmware update is done quickly via the latest iRig Recorder app update.

To update the firmware on your iRig Mic Field, please do the following:

- Launch the App Store on your iOS device

- Download the iRig Recorder Free or Full update (v.2.0.2). Click here.

- Launch the iRig Recorder app

- Connect the iRig Mic Field to your iOS device

- Once connected, a popup window will appear regarding the firmware update

- Tap 'Yes' to update the firmware

*Do not disconnect the iRig Mic Field until the process is complete.

FAQ ID: 1144

How can I clear up some noise when using iRig 2?

Please check the following suggestions to help get a cleaner signal when using iRig 2 with AmpliTube app:

Close all open apps
Turn off your iOS device
Wait 10 - 20 seconds
Turn your iOS device back on
Turn OFF WiFi and Bluetooth
Turn ON Airplane mode
Open AmpliTube
Go to the Menu -> Setting
Turn NO FEEDBACK ON (For headphone use)
Turn Latency to LOW
Turn Auto Sleep OFF
Turn Oversampling OFF
Lastly, adjust your Input Level down just slightly and your output volume up slightly
Check to see if this helps

FAQ ID: 1148

I can hear a faint noise like various octaves are being played, what is this?

This noise can occur during the tuning of the oscillators when UNO Synth goes idle for a period of 10-20 seconds. This is an inherit behavior of analog synthesizers. Please make sure that your firmware is updated to the latest firmware, as this improves this behavior.

Download the latest version of the UNO Synth firmware here.

FAQ ID: 1151

There is a considerable level of background noise in my studio, can I measure the room reliably?

In this case you will need to rise the listening level during the measurement process in order to get to a decent signal-to-noise ratio during the recording of the points.

Can I experiment with different mic positioning with respect to those indicated by the Analysis application?

We suggest starting with the pattern of points that are indicated by the Analysis application and to stick with them.

However, once you are familiar with the results, you can for sure experiment with different positioning.

The main concept to keep in mind is that the system optimizes the monitoring system in the area where the measurement points are taken. For example, you can experiment in taking the 7-points per layer in a narrower or wider spot, and so on.

FAQ ID: 1322

When I open the Measurements set on my ARC Plug-in and turn the Correction ON, the resulting sound and the displayed response is strange and incorrect, making the monitors sound worse than when ARC Plug-in is not enabled. Do you have any suggestions?

Please check if the ARC Measurement Microphone is working, by connecting the microphone to a +48V phantom microphone preamp and listening to it through headphones. The microphone should exhibit a neutral, clean sound. If the microphone is not working, producing loud noises, or having a very weak output signal, please contact IK Multimedia Technical Support.

FAQ ID: 126

How can I reduce the Input/Output latency?

Reducing the Buffer Size value. The smaller the buffer size value is, the faster the response.

IMPORTANT: a small buffer size may introduce audio pop and click noises or CPU overload. Reliable operation highly depends on the performance and configuration of your system. Also, if there is an open audio application that is using the StealthPlug ASIO driver, you will not be able to change the buffer size value from the StealthPlug Control Panel. In this case, you will need to either:

Close the application before you modify the buffer size or
If available, enable the Release ASIO driver in background option in the ASIO options of the application.

FAQ ID: 148

I'm getting some weird sounds during recording, what could this be?

This may be due to RF interferences: If the connected device sends or receives data wirelessly while recording, noise could occur in the recording. We suggest to turn on Airplane mode and connect to Wi-Fi for streaming. If the noise persists, we suggest to disable also the Wi-Fi

FAQ ID: 1274

Do you offer any demo versions of your software, so I can try before I buy?

SampleTank 4 CS and Syntronik Free will offer a free set of sounds for all IK Multimedia users. These sounds along with your free copies of SampleTank 4 CS and Syntronik Free are listed in My Products. Download both your software and sound content. These are separate downloads. Once installed, use the Authorization Manager to authorize the serial granted to your in My Products.

Important: For new users, the SampleTank 4 software and sound content are suggested to be installed to their default locations.

MODO BASS and Hammond B-3X can be tried for a period of 10 days. After this period white noise bursts will occur until the software is authorized. Use the download link here to get started with your MODO BASS demo. Use the download link here to get started with your Hammond B-3X demo.

Both AmpliTube 4 CS and T-RackS 5 CS will offer a trial period for the different gear offered in the Custom Shop.

To start this trial period, follow these steps:

Download, install, and open AmpliTube 4 CS or T-RackS 5 CS.
Authorize your software using your serial number from My Products and the Authorization Manager.
Use the Shopping Cart logo in your software to open the Custom Shop (In AmpliTube 4 look for this in the upper right hand corner, in T-RackS 5, look to the lower right hand corner).
Once the Custom Shop is opened, log-in to your IK account and select the gear you are interested in by clicking the "Try" option.
Once this process completes, you should be good to go!

IMPORTANT: Make sure to keep the Custom Shop open during your trial period.This will act as your registration key. Internet access is required for the trial period.

If you need any extra help after reading this FAQ, please reach out to our team here.

FAQ ID: 798

My iRig seems to be very noisy. What could this be related to?

Most probably you are using iRig with your iPod touch/iPhone/iPad connected to your computer or to the power adapter.

To reduce the background noise simply disconnect the USB cable from your mobile device.

FAQ ID: 895

What is the 3 setting switch on the iRig Mic?

This is the sensitivity setting for the microphone. It is very important to set the switch to the optimal position for each recording situation.

The 3 sensitivity settings are: Low, Medium, and High intensity.

Low intensity setting used for:
- quiet sounds in general
- long distance speech, lessons, lectures
- ambient sounds

Medium intensity settings used for:
- interviews
- medium intensity speech or singing
- medium intensity acoustic musical instruments
- louder ambient noises
- close up lectures
- podcasts, broadcasting

High intensity settings used for:
- loud, close singing (live performances)
- guitar amps, close loud instruments
- band rehearsals
- drums (close or overheads)

FAQ ID: 955

In some recordings, I hear a pulse like sound. What is this?

iRig Mic Field is a high sensitivity device. For this reason there is a possibility that when used at max gain settings and the iOS device is operating in cellular low-signal conditions or distant from the Wi-Fi router, some RF noise could be picked up that will translate in pulsing noises in the recorded audio.

When iRig Mic Field is used in critical recordings at high gains and in critical RF signal conditions, we suggest switching Airplane Mode ON on the iOS device.

FAQ ID: 960

I hear a slight whine when the speakers are turned on, what is this?

The noise you are hearing is from the monitors looking for a Bluetooth connection. It should only last approx. 20 seconds and will not occur again unless powered off/on again.

FAQ ID: 1187

How do I get the best audio quality from my iRig? (iOS)

To get the most out of your iRig follow these quick and easy steps. Keep in mind, while these suggestions use only IK Multimedia apps, your iRig will work with any apps which allow headset or digital audio input (Depending on your device). In any apps, the concepts mentioned here will be applicable.

For users with issues getting their device to power on at all, check out this FAQ here. Anyone with issues getting audio from their apps this in-depth FAQ here will help.

Select your iRig type:

iRig Microphones
Guitar/Bass/Instrument oriented iRig devices

Note: While this FAQ is based on iOS optimizations, remember that your iRig device is also compatible with Mac/PC. See your iRig device's specific FAQ page for complete details on

optimizations for these platforms.

iRig Microphones

The first step to getting started is using a compatible app to activate your iRig. Download one of the following apps to get started. These all work very similarly, but can be used for different purposes.

Set your volume On analogue iRig units like the iRig Mic, use the iOS headphone volume buttons to set your output level. On digital iRig units, like the iRig Mic HD 2, use the volume on the iRig itself. Set this to a normal level.
Set your gain level Using the gain control on your iRig, set your input gain. If the input level is set too low you will have noise in your signal. If the input level is set too high you will have a distorted signal. When using analog iRig devices, like the iRig Mic, make sure to check your Menu -> Settings for additional input and output levels.
Set your Latency & Quality Settings Use the Menu -> Settings in your app to set your Latency setting from LOW to ULTRA LOW. If you hear clicks and pops, disable AUTO-SLEEP, and set Latency to LOW.

*Never turn the “NO FEEDBACK” option OFF in the Menu -> Settings page when using headphones or earbuds, to avoid possible feedback.
*Never plug or unplug your headphones when an app is open and running.

*For longer recording sessions you may want to enable Airplane mode on your device

Guitar/Bass/Instrument oriented iRig devices

When using an iRig based on guitar or bass use, we suggest using AmpliTube CS. This app has a bunch of settings to adjust the signal coming in and going out of your app.

Note: Most iRig devices include in-app gear to get you started. Check our iRig device's registration email for a list of includes gear. Register your product here.

Set your volume On analogue iRig units like the iRig 2, use the iOS headphone volume buttons to set your output level. On digital iRig units, like the iRig Stomp I/O, use the volume on the iRig itself. Set this to a normal level.
Set your gain level Using the gain control on your iRig, set your input gain. If the input level is set too low you will have noise in your signal. If the input level is set too high you will have a distorted signal. When using analog iRig devices, like the iRig 2, make sure to check your Menu -> Settings for additional input and output levels.
Set your Latency & Quality Settings Use the Menu -> Settings in AmpliTube to set your Latency setting from LOW to ULTRA LOW. Enable OVERSAMPLING for high quality audio. If you hear clicks and pops, disable OVERSAMPLING, AUTO-SLEEP, and set Latency to LOW.

*Never turn the “NO FEEDBACK” option OFF in the AmpliTube app SETUP page when using headphones or earbuds, to avoid possible feedback.
*Never plug or unplug your headphones when AmpliTube is open and running.
*For longer recording sessions you may want to enable Airplane mode on your device

If you still need help after reading this FAQ, please see contact our support team here.

FAQ ID: 1281

Do you offer any demo versions of your software, so I can try before I buy?

Important: For new users, the SampleTank 4 software and sound content are suggested to be installed to their default locations.

Both AmpliTube 4 CS and T-RackS 5 CS will offer a trial period for the different gear offered in the Custom Shop.

To start this trial period, follow these steps:

Download, install, and open AmpliTube 4 CS or T-RackS 5 CS.
Authorize your software using your serial number from My Products and the Authorization Manager.
Use the Shopping Cart logo in your software to open the Custom Shop (In AmpliTube 4 look for this in the upper right hand corner, in T-RackS 5, look to the lower right hand corner).
Once the Custom Shop is opened, log-in to your IK account and select the gear you are interested in by clicking the "Try" option.
Once this process completes, you should be good to go!

IMPORTANT: Make sure to keep the Custom Shop open during your trial period.This will act as your registration key. Internet access is required for the trial period.

FAQ ID: 1353

What is a D.I box and do I need one?

A D.I (Direct Inject/Input) box is a very useful tool which originated back in the 1960s. Designed mainly to bridge live gear to the studio. In technical terms they are used to drop the impedance of a source to a low impedance level, that works better with an audio interface.

Mainly these are used for guitar and bass players when recording or live on stage, but there are many other applications. See our page of examples here. This is especially useful for complimenting the input on an audio interface. Since an interfaces in essence is a complete studio all built into one device; from the pre-amps, headphone amplifier, D/A and A/D conversion, and not all inputs are created equally. This allows you to upgrade this one section of your existing audio interface without any physical changes to your set up, improving the clarity in your signal giving you’re a better start to your projects.

Most D.I boxes, like the Z-Tone D.I also offer a Ground Lift which helps prevent any noise when applying your signal. This is very useful when you want to get the cleanest signal possible. Another common feature used on D.I boxes is a Pad. This is used to step the level of the signal down a significant amount. On the Z-Tone D.I, this can drop your signal -20dB, which can help when recording very loud sources.

In summary, the D.I (Direct Inject/Input) box is an essential tool for an audio engineer either on the field doing gigs, or back at the studio. Designed getting the perfect source sent into your audio interface, mixer, or other gear.

FAQ ID: 1364