FAQ

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A majority of IK products can be registered using the Authorization Manager. To view the incompatible products, click here.

If your Authorization Manager is not accepting your serial number, this may be because it found a wrong character inserted to your serial.

Pease see below for the most common errors:

* Typing a 0 ("zero" number) instead of an O ("o" letter)
* Typing 1 ("one" number) instead of an I ("i" letter)
* Typing 2 ("two" number) instead of an Z ("z" letter)
* Typing 5 ("five" number) instead of an S ("s" letter)
* Typing 8 ("eight" number) instead of an B ("b" letter)
* Typing a "." (point) instead of a "-" (minus), and vice-versa, is one of the most common occurrence.

Suggestions:

* When possible, please copy and paste the information.
* Cut off all the leading and trailing spaces, these are seen as 'characters'.
* Please type all codes UPPERCASE during the installation and registration process.
* Check that the Serial Number that you are entering matches with the product installed.

If you still need help after reading this FAQ, contact our support team here.
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FAQ ID: 9

The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The  Serial number  for your product is written on the  Registration Card included with your product packaging, inside the license envelope. For Digital Delivery items, this serial will be found inside an email received after purchase.

For a clear characters' identification, please refer to the legend at the bottom of the card.


Note: the zero can easily be identified in your Serial Number because it is crossed by a line).


If you need help after reading this FAQ, please contact us here.

 
FAQ ID: 11

If you bought a 2nd hand product, please contact IK Technical Support (go to Tech Support Page and click on send an email to support here ) for help getting registered.

After a License Transfer Credit is used, a Serial Number will be unlocked to allow registration to be changed to your account.

If you purchased your product new, please scan your sales receipt of the purchase and attach it in the Support Form, (Tech Support Page/send an email to support here). Our team will be more than happy to see how they can help get you working.

 
FAQ ID: 13

Becoming an IK Multimedia user is easy!

Register now for a free copy of AmpliTube 4 Custom Shop, T-RackS 5 Custom Shop, and SampleTank 3 Custom Shop, and Syntronik Free. You can also become a registered user by purchasing one of our award winning products through an authorized IK Multimedia dealer.


You can view dealers in your area by clicking here.

 
FAQ ID: 17

If you purchased a Digital Delivery product from the IK webstore, the Serial Number will be automatically registered to your account for you.

If you ordered a boxed software product, you can register in the Authorization Manager application.

Click here for the Authorization Manager.

For legacy software products, please use the Legacy Registration page here.

For Mobile hardware products, you can register here or using the Authorization Manager.

For Mobile apps, please launch the app and register within the app by clicking the MENU button, then 'Account'.

 
FAQ ID: 18

Please click here to contact support. Make sure with your ticket to send the team a copy of your item's invoice or sales receipt for the fastest action.

 
FAQ ID: 20

Launch the Authorization Manager application and follow the on-screen steps. If you have yet to install the software, the Authorization Manager will provide a download link at the final step.

Once installed, complete the Authorization Manager process. The software is now authorized and ready to use!

 
FAQ ID: 29

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

To access the User Area, please click here.

You will need to login with your IK User Name/Password. If you forgot your User Name/Password, click the link at the login page to obtain a new User Name or new Password.

 
FAQ ID: 33

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there, please contact Tech Support.

 
FAQ ID: 35

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there please contact Tech Support.

 
FAQ ID: 37

Please go to https://www.ikmultimedia.com. On the navigation bar click Support.
Complete the Tech Support Form (including your current e-mail address). We will verify your account information and send you an e-mail with the new login data.

 
FAQ ID: 38

Please make sure that you have enabled your browser's Cookies for the IK Multimedia website.

If you have just requested a new Password and it is not being accepted, you may need to delete any previously stored Cookies from your web browser. You can find these stored cookies under a Privacy or Preferences setting of your browser. Look for and delete any of the following cookie that are found..

ikstore.com
ikmultimedia.com

You can now login using your most recent Password.

Cookie location for popular browsers:

- Internet Explorer: Tools>Internet Options>Delete files/Delete Cookies.
- Safari: Safari>Empty Cache >Empty
- Firefox: Tools>Clear Private Data>Clear Private Data Now
- Netscape: Tools>Clear Private Data>Clear Private Data Now

 
FAQ ID: 39

You can alter your Password at the User Area login page. Click 'Forgot Your Password?".

 
FAQ ID: 40

Please log in, then use the Support tab at the top of the site to enter your User Area. Inside here you can edit your personal data using the My Account section.

 
FAQ ID: 42

Please log in into the User Area and click on 'My Products'. You will see your products in a list, to the right of the product name, you will see Mac and Windows installers.

If you require an older version for any reason, click on 'Past Releases'.

 
FAQ ID: 43

Please note that not all software is transferable. Items received for free via a promotion are not transferable. Purchases made inside of the Custom Shop using Gear Credits are not transferable to another user or account. Items transferred previously through the use of an LTC are not transferable. See the EULA for full details.

In order to transfer an IK Multimedia software license to another person, the current rights owner must purchase a "License Transfer Credit" in IK Multimedia's online store.

If you already have one, please go to the User Area > My Products > (product name) > Serials/License. Inside the pop up window click Transfer. This process will remove the serial number from your account and allow the new user to register it. After the license transfer has been completed, the previous rights owner is not allowed to retain any copy of the media.

If you do not have one yet, please purchase a "License Transfer Credit" in the IK Multimedia's online store. Only OEM versions and versions bundled with third-party products can be transferred free of charge and without a "License Transfer Credit".

Please contact IK Multimedia Support if the product you wish to transfer is not listed in your account or if you are having troubles on transferring your license.

 
FAQ ID: 44

Please visit IK Multimedia's online store.

On the top filter section, click 'Credits' under 'Type', and you should see the 'License Transfer Credit' appear in the list of items.

You can also click here.

 
FAQ ID: 45

Yes, if the IK product that you are using is protected by challenge-code system (doesn't require the IK USB dongle called iKey). In this case, you can install up to 3 computers provided that they are USED ONLY BY YOU, OWNED BY YOU AND ARE NOT USED SIMULTANEOUSLY. Please refer to the License Agreement included in the manual and on the envelope contained in the original packaging of the software, for more information.

You can also view the License Agreement online here.

All the latest IK products versions do not require the iKey. However, if by any reason you are using a previous version that requires the iKey, you can install the program in as many as computers as you want, since you will be able to use it only in the one with the iKey connected to its USB port. iKey connected to its USB port.

 
FAQ ID: 47

1. First check the FAQ page.
2. If you cannot find your answer in the FAQ page please submit a Tech Support Form.

 
FAQ ID: 48

Please go to the IK Multimedia website by clicking here.

Using the top navigation bar, enter the Store menu and select Online Store.

 
FAQ ID: 50

First, log in to the User Area and download the AmpliTube Jimi Hendrix 1.0.1 update.

Second, go to the AmpliTube Jimi Hendrix FAQ page and read the information related to how to install and launch AmpliTube Jimi Hendrix in Windows Vista.

Third, if you receive the same error message after you have followed the previous recommendations, please proceed as follows:

   1. Go to Start\Programs and right click on the AmpliTube Jimi Hendrix Icon, for example.
   2. Click Properties and then click on the Compatibility tab.
   3. In Privilege Level, select the Run this program as administrator check box.
   4. Click Apply\OK and relaunch AmpliTube Jimi Hendrix.

 
FAQ ID: 327

First, log in to the User Area and download the AmpliTube Jimi Hendrix 1.0.1 update.

Second, go to the AmpliTube Jimi Hendrix FAQ page and read the information related to how to install and launch AmpliTube Jimi Hendrix in Windows Vista.

Third, if you receive the same error message after you have followed the previous recommendations, please proceed as follows:

   1. Go to Start\Programs and right click on the AmpliTube Jimi Hendrix Icon, for example.
   2. Click Properties and then click on the Compatibility tab.
   3. In Privilege Level, select the Run this program as administrator check box.
   4. Click Apply\OK and relaunch AmpliTube Jimi Hendrix.

 
FAQ ID: 333

Sure. AmpliTube Jimi Hendrix offers you a complete and unique vintage gear boutique. You can use this exciting program to enhance the tone quality of any instrument. Just experiment with its flexible routing configurations, components combinations and unique sound capabilities.

 
FAQ ID: 338

Yes, Musicians first. AmpliTube Jimi Hendrix offers you a vast collection of first class presets musically organized in 2 main categories; by Discography and Miscellaneous (Misc). If you want to play your version of “Hey Joe” or “Foxey Lady,” just find the proper preset from the Discography category and AmpliTube Jimi Hendrix will give you the sound essence that you are looking for, after that, just play like Jimi! Also, the Misc category offers you from Amp oriented presets to unique guitar rigs, each of them artistically described through their names.

 
FAQ ID: 339

Essentially, IK has gone the extra mile in accurately modeling all the most important components of the Hendrix rig not only using proprietary AmpliTube 2 DSM™ (Dynamic Saturation Modeling) technology at its best, but collecting all the original vintage stomps, amplifiers and cabinets and fine tuning the software emulations by ear with accurate craftsmanship to achieve incredibly realistic modeling results.

 
FAQ ID: 340

AmpliTube Jimi Hendrix is a very accurate replica of Jimi’s most used gear. However, to get those Jimi Hendrix tones, you should play on a similar instrument, with the same pickup settings. In fact, a standard Fender® Stratocaster®* with regular single coil pickups will be perfect! In any case, AmpliTube Jimi Hendrix will also sound amazing with other guitars, delivering a very wide palette of interesting tones, but if you're after that particular signature Jimi sound then a Stratocaster® is a must.

Also, always remember to connect your guitar to the computer following the instructions explained in the AmpliTube Jimi Hendrix User Manual or quickly summarized in the AmpliTube Jimi Hendrix info page, that can be seen by clicking on the "I" button.

*FENDER ®, STRATOCASTER ® are registered trademarks of Fender Musical Instruments Corporation. The aforementioned product name is used solely as an example. Use of this name does not imply any cooperation or endorsement.

 
FAQ ID: 341

You need to install the program and get a new Authorization Code . To learn how to get a new Authorization Code , please read the following FAQ.

 
FAQ ID: 343

The SpeedTrainer is one of the main AmpliTube Jimi Hendrix features. It is an exciting learning tool that allows you to play along with songs, to practice your solos or rhythmic guitars or just to enjoy making music.

 
FAQ ID: 345

The SpeedTrainer Controls include the Open Audio button (to open an audio file), file Play - Pause buttons, the A - B buttons (for setting a loop point within the audio file) and the Clear button (to delete the loop points).

Note: The SpeedTrainer supports Drag & Drop, so audio files can be dragged from the system to the Waveform display to be opened.

When you open or drag an audio file on the SpeedTrainer you will see its waveform progressively displayed. The SpeedTrainer will be in Loading status, till the entire file is displayed in the Waveform display. When the SpeedTrainer displays the Ready status you are ready to play your file.

 
FAQ ID: 346

* By pressing A during file playback, the Loop Start Marker is memorized and a sign is placed on the timeline. The A button will be highlighted

* By pressing B during file playback the Loop End Marker is memorized and a sign is placed on the timeline. In this case, the B button will be highlighted.

* By pressing A and then B just after having opened an audiofile, A and B markers will be automatically placed at the beginning and at the end of the opened file, to loop the entire file.

* As soon as the B point is placed, the playback will immediately start from A, playing up to B and then returning to A until the Pause or Play button are pressed.

* Pressing Clear erases the A/B points and disables the loop playback (the A and B highlighted buttons goes off)

 
FAQ ID: 347

After you set the A (Loop Start Marker) and B (Loop End Marker),you will be able to make small adjustments by holding the mouse on top of the marker sign, and then dragging them horizontally. If you click on or drag the A or B markers, their position will be shown in the Time Display, located below the filename.

 
FAQ ID: 348

Because the audio file peak waveform is displayed as an average of the L&R channels. This means that you will see it as only one waveform, even if your audio file is stereo.

 
FAQ ID: 349

Zoom Out (-) and Zoom In (+) signs. Changing the Zoom Level range (x1 to x32) will allow you to expand-reduce the waveform horizontally.

 
FAQ ID: 350

Through the AmpliTube Jimi Hendrix SpeedTrainer, you are able to independently change the tempo and pitch of your audio file. While you are playing your audio file, move the Tempo knob from 50% to 150%. Increasing the %value will speed up the tempo and vice versa. The Tempo knob default position is 100%, at center. For example, you can extract the audio from your guitar CD method, open a file and change the tempo of a particular exercise. In this way, you can measure your progress, speeding up the track gradually, according to your actual technical skills.

 
FAQ ID: 352

In this case, changing the pitch of your audio file means that you are actually changing the original key of the song. So if you want to increase your transposition skills and improve you musicianship capabilities, practice your favorite artist’s songs (or your own compositions) in severalkeys. The Pitch knob adjustable range goes from –12 semitones (one octave down) to +12 semitones (one octave up), and its default position is 0, at center.

NOTE: Pitch and Tempo changes will not alter your stored A/B loop points.

 
FAQ ID: 353

Because only the CAB and RACK modules can be panned and aurally monitored (Standalone and plug – in mode).

 
FAQ ID: 354

In standalone mode the CPU load is displayed at the bottom of the interface (right side).

 
FAQ ID: 357

You can turn on the Metronome by clicking on the On button, and then modify its tempo (via its Tempo knob) and its volume (through its Volume knob).

 
FAQ ID: 358

In beats per minute (BPM), and its range goes from 30 to 220 BPM.

 
FAQ ID: 359

In the Metronome display. However, the volume values are expressed in %( from 0 to 100%) in the Selected Parameter display.

 
FAQ ID: 360

Launch Digital Performer™ (4.1 or newer) and create your new session. Go to the Mixer View. On your audio track, select your Audio interface Input and Outputs, and add "AmpliTube Jimi Hendrix" as an insert. The AmpliTube Jimi Hendrix edit window will automatically open. You will be able to hear the plug-in on the audio you're recording or playing back.

TIP: in order to take advantage of the stereo capabilities of AmpliTube Jimi Hendrix, Cabinets panning, stereo rack FXs, open the plug-in as Mono to Stereo when inserted on mono tracks, or open it on stereo tracks.

 
FAQ ID: 361

Launch Logic™. Insert “AmpliTube Jimi Hendrix” on the desired track from the mixer window. The AmpliTube Jimi Hendrix edit window will automatically open.

TIP: in order to take advantage of the stereo capabilities of AmpliTube Jimi Hendrix, Cabinets panning, stereo rack FXs, open the plug-in as Mono -> Stereo when inserted on mono tracks, or open it on stereo tracks.

 
FAQ ID: 362

Launch Cubase™. Click on the audio or instrument track you wish to add AmpliTube Jimi Hendrix to. In the inspector window on the left, click on the dark blue bar that says “Inserts” or click on the “e” button beside the track name at the top of the inspector.

Once the inserts are visible (under the insert menu on the Inspector, or on the left side of the audio channel editor window) click on empty insert. Select “AmpliTube Jimi Hendrix.” At this point, if you play back audio, you should be able to route sound through your AmpliTube Jimi Hendrix plug-in.

TIP: in order to take advantage of the stereo capabilities of AmpliTube Jimi Hendrix, Cabinets panning, stereo rack FXs, insert it on a stereo track or stereo groups tracks.

 
FAQ ID: 363

Launch Nuendo™, open a new project, then go to Project/Add track/Audio, select your audio track configuration (mono/stereo) and click OK. Click on “Inserts” to expand the menu, and then click on the dark blue area below “i1” to see the available plug-in list. Select AmpliTube Jimi Hendrix so it opens. To open/close its interface click on the “e” button.

TIP: in order to take advantage of the stereo capabilities of AmpliTube Jimi Hendrix, Cabinets panning, stereo rack FXs, insert it on a stereo track or stereo groups tracks.

 
FAQ ID: 364

Launch Live¨ and click on one of the audio or virtual instrument tracks in the “Mixer Drop Area.” Notice in the “Track View” (bottom window), the text “Drop Audio Effects” appears.

Now, in the “Browser Window” (window on the left hand side of the screen), click the Plug-in Browser button (looks like an electric plug). Browse to “AmpliTube Jimi Hendrix” and click/drag it into the “Track View.” Once AmpliTube Jimi Hendrix loads, it will appear as a “Device” with an XY controller on it.

To open/close the AmpliTube Jimi Hendrix interface click the “edit plug-in panel” (small wrench) button at the top of the Device window.

 
FAQ ID: 365

Launch GarageBand™, go to Track/New Track. Now, set up this window in the following way: click on Real Instrument, Monitor On, Expand the Details menu, and Uncheck the Echo and Reverb effect. Select “AmpliTube Jimi Hendrix” from the 3rd or 4th effects drop down menu, check its left box, and click the Create button.

Play your guitar, you should be able to monitor it. To open the AmpliTube Jimi Hendrix interface, double click the track (the track info window will pop up) and click on the pencil icon located to the right, and the AmpliTube Jimi Hendrix interface will open.

 
FAQ ID: 366

Launch Sonar and create your new session. Open the Console (pressing ALT+3) and locate the audio track you wish to add AmpliTube Jimi Hendrix to. Right click into the FX Insert Area (dark square located in the Audio track’s upper area) and choose “AmpliTube Jimi Hendrix” from the Audio FX sub-menu. The AmpliTube Jimi Hendrix interface will then appear. 

 
FAQ ID: 367

Launch Acid™, go to Insert\Audio track. Then go to Insert again and select Assignable FX, double click the VST folder, select “AmpliTube Jimi Hendrix” and then click on Add/Ok. The AmpliTube Jimi Hendrix interface will open.

 
FAQ ID: 368

Launch Tracktion, open a project and drag the “new filter” from the top right area to the selected audio track. When the plug-ins list appears, select “AmpliTube Jimi Hendrix” so its interface will open. To monitor your guitar, click “R” from your selected track input device (left area).

 
FAQ ID: 369

Launch Riffworks Standard¨, click on the Hardware button (located at the bottom of the interface) to turn it off. Then click on the little AMP down arrow and select “AmpliTube Jimi Hendrix” from the “other” category. 

 
FAQ ID: 370

Launch Audition and select your I/O Audio Interface settings from the audio track. To open AmpliTube Jimi Hendrix, click on the FX icon and select it from the drop down menu (VST/AmpliTube Jimi Hendrix). To monitor, click the audio track “R” button and play your instrument (remember to check your Monitoring settings from Options/Monitoring). To record, just click the REC button from the Transport bar and play. 

 
FAQ ID: 371

Launch MainStage and select the Starter Concert template. Create a new mono audio track by clicking “+” on the Channel strip area. Click on Insert and go to Audio Units/IK Multimedia/AmpliTube Jimi Hendrix. To monitor, remember to check the audio track, Output, and Master faders’ settings.

 
FAQ ID: 372

In Pro Tools LE: rec enable your audio track. You will be able to monitor AmpliTube Jimi Hendrix while performing or recording your instrument.

In Pro Tools TDM: insert a TDM plug-in like Digidesign’s “TRIM” before AmpliTube Jimi Hendrix RTAS. This will let you monitor AmpliTube Jimi Hendrix RTAS while performing or recording on a TDM system. Otherwise, Pro Tools will bypass the RTAS plug-in (AmpliTube Jimi Hendrix in this case) as soon as you rec enable the track.

 
FAQ ID: 375

The information related to how to install the program is included in the Installation and Authorization Manual. You can find it in the following locations:

PC: Start\Programs\IK Multimedia\AmpliTube Jimi Hendrix\ Installation and Authorization Manual

MAC: HD/Library/Documentation/IK Multimedia/AmpliTube Jimi Hendrix/Installation and Authorization Manual.

In addition, you can find the Installation Manual (PDF file) on the AmpliTube Jimi Hendrix CD.

 
FAQ ID: 378

To control AmpliTube in your DAW you will need to route a MIDI track to send MIDI data to your AmpliTube plug-in. Almost all DAWs can be used to accomplish this, but each will have their own unique way of doing so. Below we cover Ableton Live Lite 10, but if you need help with another DAW, or host program, please check your products user manual or check with our support team.

  1. Connect your iRig or Audio/MIDI interface to your system and launch Ableton Live.

  2. In Ableton, go to the Preferences menu and go to the MIDI sub section to set up your iRig or device for use as a MIDI device. Enable your device under both the Track and Remote fields.

    Note: For the iRig Stomp I/O, select "iRig Stomp IO" as opposed to the "Port 2" option.

  3. In Ableton, create a both a MIDI track and an Audio track. The MIDI track will be used to record the incoming MIDI messages, and the Audio track will record your Guitar or Instrument input.

  4. Add AmpliTube to your Audio track.

  5. Using the created MIDI track, set the "MIDI To" field to your Audio track with AmpliTube. Once done, record arm both tracks to allow incoming signal to be recorded.



  6. Open the AmpliTube plugin and you will now notice the small red circle in the lower right hand corner illuminating with MIDI input. Right click any control and select "MIDI Learn", this will allow your MIDI knob, button, or fader to learn to this control.



  7. For more in-depth control, click the MIDI button in the lower right hand corner of AmpliTube. Here you will have control over all currently assigned MIDI controls, as well as global MIDI PC (Program Change) and MIDI CC (Control Change) controls. Program Change messages will be associated with your Presets, these can be recalled with the associated MIDI PC message. Control Change messages will be associated with parameter controls. For example, bypassing Stomp FX, controlling Amplifier parameters, or making any adjustments to your gear's settings during your performance.

  8. Once you've recorded Audio and MIDI, there will be both an Audio as well as a MIDI clip. The Audio clip will have your dry/unprocessed Audio being sent through the AmpliTube plug-in. The MIDI clip will have all of your MIDI messages. These can be edited after they are recorded. Use the Clip view's Envelope section.



If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1238

If you click the Preferences button on the X-GEAR (or any AmpliTube version) interface, you will see several options: Stomps Oversampling, Pre Oversampling, Amp Oversampling, High Resolution, Tempo Source: Host/Global or Preset. Enabling oversampling improves the sound quality significantly when the signal is heavily distorted. However, it will increase your CPU load. If you use high gain sounds, we suggest enabling the Pre Oversampling option.

Oversampling is enabled by default on preamplfiers, and disabled on stomps and power amplifiers. High Resolution improves the response and behavior of the Power Amplifier and Power supply stages, and it's enabled by default.

High Resolution - Enabling 'High Resolution' will improve the dynamic and musical response of the power amplifiers, at the expense of increased CPU usage. Please disable High Resolution only if your computer does not have sufficient CPU power for the current session. High Resolution is enabled by default.

Tempo Source - This option allows you to select between Host/Global and Preset Tempo source.

Host/Global - the BPM Sync Tempo source is the Host Application Tempo, (the tempo of the application into which the plugin is loaded). The default tempo is 120 BPM.

Preset - the BPM Sync Tempo is the value saved with the Preset.

 
FAQ ID: 713

Make sure the latest plugin version is installed, available in the IK User Area > My Products.

Click here to access the User Area.

To authorize your IK products using the offline authorization process, please follow the below steps:


1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your web browser.

4. Follow the instructions on your browser. Insert all of your serial numbers that you want to authorize. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


Expanded steps -


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file.

IMPORTANT: To finish the authorization process, you must make sure that the software is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case the software is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 1045

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

 

To access and adjust your Microphone Permissions please follow these steps:

  1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.

  2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.

If you need extra help after reading this message, please contact us here.

 

 
FAQ ID: 1243

The various AmpliTube software titles is now incorporated into the AmpliTube Custom Shop, or CS, software. When you register a serial number for AmpliTube Metal/Slash/Orange/Hendrix/Ampeg, the Authorization Manager will ask you to download AmpliTube Custom Shop.

Install AmpliTube Custom Shop and you will find that the gear models from your purchase are appearing there, ready for you to use.

If after authorizing, you are not seeing your new gear models, please do the following:

- Launch AmpliTube CS and click on the 'Custom Shop' logo
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

This process will take a moment to complete. Once finished, your recently purchased models will appear and are ready for use!

 
FAQ ID: 1088

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1185

This occurs because of the unique set up of the GarageBand program on Mac. This program uses a separate location for presets and to allow AmpliTube presets to appear properly, try these steps:

Follow these steps below:

    1. Quit GarageBand and AmpliTube first. Quit all applications in the background that may be using AmpliTube as a plug-in.
    Make sure the FINDER menu shows on the upper left corner of your Mac Screen. Click on the FILE menu, and select "New Finder Window".
    2. Go to this directory on your Mac:
    Mac HD > Users > (your user name) > Documents > IK Multimedia > AmpliTube 4
    Make sure all your Presets appear here.
    Leave this window open. We'll call this Window #1. Click on the "AmpliTube 4" folder to select it, then click on EDIT and click COPY.
    3. Click on the FILE menu again, and click on NEW FINDER WINDOW. You should have a new Finder window open. We'll call this Window #2.
    4. With this new window open, click and hold down the OPTION key and click on the GO menu at the top. You should now see a "Library" option here. If you release the OPTION key, the "Library" option will disappear.
    Click on "Library" to open this folder in the new finder window.
    5. This will show you the Library folder. In here, find and open the CONTAINERS folder.
    In the CONTAINERS folder, find and open the COM.APPLE.GARAGEBAND10 folder.
    Inside this folder, find and open the DATA folder.
    In this folder, you will see a folder titled DOCUMENTS. Open this folder.
    You will see a folder "IK MULTIMEDIA". Open this folder.
    You will see a folder called "AmpliTube 4". Drag this folder to the Trash.
    6. In this "IK Multimedia" folder, click on the EDIT menu and click PASTE. This should paste the "AmpliTube 4" folder that you copied. Check to make sure that all the Presets appear here.
    7. Open GarageBand and load AmpliTube 4. You should now see the Presets available from the upper-left menu.

Please note - if you add new Presets or edit any presets in AmpliTube 4 as a standalone application, you will have to repeat the process in order for the presets to appear in GarageBand.

If you need extra help after following these steps, contact our support team here.


 
FAQ ID: 1282

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