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A majority of IK products can be registered using the Authorization Manager. To view the incompatible products, click here.

If your Authorization Manager is not accepting your serial number, this may be because it found a wrong character inserted to your serial.

Pease see below for the most common errors:

* Typing a 0 ("zero" number) instead of an O ("o" letter)
* Typing 1 ("one" number) instead of an I ("i" letter)
* Typing 2 ("two" number) instead of an Z ("z" letter)
* Typing 5 ("five" number) instead of an S ("s" letter)
* Typing 8 ("eight" number) instead of an B ("b" letter)
* Typing a "." (point) instead of a "-" (minus), and vice-versa, is one of the most common occurrence.

Suggestions:

* When possible, please copy and paste the information.
* Cut off all the leading and trailing spaces, these are seen as 'characters'.
* Please type all codes UPPERCASE during the installation and registration process.
* Check that the Serial Number that you are entering matches with the product installed.

If you still need help after reading this FAQ, contact our support team here.
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FAQ ID: 9

The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

To control AmpliTube in your DAW you will need to route a MIDI track to send MIDI data to your AmpliTube plug-in. Almost all DAWs can be used to accomplish this, but each will have their own unique way of doing so. Below we cover Ableton Live Lite 10, but if you need help with another DAW, or host program, please check your products user manual or check with our support team.

  1. Connect your iRig or Audio/MIDI interface to your system and launch Ableton Live.

  2. In Ableton, go to the Preferences menu and go to the MIDI sub section to set up your iRig or device for use as a MIDI device. Enable your device under both the Track and Remote fields.

    Note: For the iRig Stomp I/O, select "iRig Stomp IO" as opposed to the "Port 2" option.

  3. In Ableton, create a both a MIDI track and an Audio track. The MIDI track will be used to record the incoming MIDI messages, and the Audio track will record your Guitar or Instrument input.

  4. Add AmpliTube to your Audio track.

  5. Using the created MIDI track, set the "MIDI To" field to your Audio track with AmpliTube. Once done, record arm both tracks to allow incoming signal to be recorded.



  6. Open the AmpliTube plugin and you will now notice the small red circle in the lower right hand corner illuminating with MIDI input. Right click any control and select "MIDI Learn", this will allow your MIDI knob, button, or fader to learn to this control.



  7. For more in-depth control, click the MIDI button in the lower right hand corner of AmpliTube. Here you will have control over all currently assigned MIDI controls, as well as global MIDI PC (Program Change) and MIDI CC (Control Change) controls. Program Change messages will be associated with your Presets, these can be recalled with the associated MIDI PC message. Control Change messages will be associated with parameter controls. For example, bypassing Stomp FX, controlling Amplifier parameters, or making any adjustments to your gear's settings during your performance.

  8. Once you've recorded Audio and MIDI, there will be both an Audio as well as a MIDI clip. The Audio clip will have your dry/unprocessed Audio being sent through the AmpliTube plug-in. The MIDI clip will have all of your MIDI messages. These can be edited after they are recorded. Use the Clip view's Envelope section.



If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1238

Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:

  • ARC System 3.0
  • Syntronik 1.2.0b
  • Miroslav Philharmonik 2.0.6
  • T-RackS 5.2.2
  • AmpliTube 4.9.0
  • MODO BASS 1.5.1b
  • MODO DRUM 1.1.0
  • Hammond B-3X version 1.1.1
  • SampleTank 4 version 4.0.9
  • AXE I/O Control Panel 1.1b
  • Custom Shop 1.9
  • Authorization Manager 1.0.27
  • UNO Drum Editor 1.1.0b
  • UNO Synth Editor 1.1.0b
  • UNO Drum Anthology Libraries (1.0.0)
  • UNO Drum Firmware Update (1.0.2)*
  • UNO Synth Firmware Update (1.1.4)*
  • iRig Firmware Update (1.12.0)*
  • iRig Keys I/O Firmware Update (1.2.0)

*Requires forcing installation via right click. Notarization to follow.

Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.

If you need any extra help or information after reading this FAQ, please contact our support team.

 
FAQ ID: 1264

SampleTank 4 CS and Syntronik Free will offer a free set of sounds for all IK Multimedia users. These sounds along with your free copies of SampleTank 4 CS and Syntronik Free are listed in My Products. Download both your software and sound content. These are separate downloads. Once installed, use the Authorization Manager to authorize the serial granted to your in My Products.

Important: For new users, the SampleTank 4 software and sound content are suggested to be installed to their default locations.

MODO BASS and Hammond B-3X can be tried for a period of 10 days. After this period white noise bursts will occur until the software is authorized. Use the download link here to get started with your MODO BASS demo. Use the download link here to get started with your Hammond B-3X demo.

Both AmpliTube 4 CS and T-RackS 5 CS will offer a trial period for the different gear offered in the Custom Shop.

To start this trial period, follow these steps:

  1. Download, install, and open AmpliTube 4 CS or T-RackS 5 CS.
  2. Authorize your software using your serial number from My Products and the Authorization Manager.
  3. Use the Shopping Cart logo in your software to open the Custom Shop (In AmpliTube 4 look for this in the upper right hand corner, in T-RackS 5, look to the lower right hand corner).
  4. Once the Custom Shop is opened, log-in to your IK account and select the gear you are interested in by clicking the "Try" option.
  5. Once this process completes, you should be good to go!

IMPORTANT: Make sure to keep the Custom Shop open during your trial period.This will act as your registration key. Internet access is required for the trial period.

 


If you need any extra help after reading this FAQ, please reach out to our team here.

 
FAQ ID: 798

Make sure the latest plugin version is installed, available in the IK User Area > My Products.

Click here to access the User Area.

To authorize your IK products using the offline authorization process, please follow the below steps:


1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your web browser.

4. Follow the instructions on your browser. Insert all of your serial numbers that you want to authorize. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


Expanded steps -


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file.

IMPORTANT: To finish the authorization process, you must make sure that the software is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case the software is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 1045

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

 

To access and adjust your Microphone Permissions please follow these steps:

  1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.

  2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.

If you need extra help after reading this message, please contact us here.

 

 
FAQ ID: 1243

AmpliTube 4 consists of 65 gear models, please click here to view the included models.

In addition, AmpliTube 4 has great new features including;

- hyper-realistic tone
- 3D Cab Room with selectable room simulations
- Dual Mic placement on any speaker
- Individual speaker selection
- Cabinet mixer
- New British Series amps (5 new amps)
- Acoustic Simulator
- Effects Loop slot
- Rack fx can be used in Stomp slots
- Stomp fx can be used in Rack slots
- 8 track DAW/Recorder
- 4 track Looper
- Ultra-Tuner

 
FAQ ID: 1121

Yes, absolutely! You can load in your gear models from other AmpliTube Collections and Custom Shop purchases for use within AmpliTube 4.

To sync to your Custom Shop, please do the following:

- Launch AmpliTube 4 and click the Shopping Cart icon in upper right corner
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

 
FAQ ID: 1122

No. AmpliTube 4 will co-exist alongside AmpliTube 3, so your previous sessions will not be affected by the update. 

 
FAQ ID: 1124

To import your presets from AmpliTube 3, follow these steps:

- Click on the current preset's name (a drop-down menu will appear)
- Click on "Import Legacy Instruments"

A new window will appear, prompting to select the Legacy Presets Root Folder. Click on Browse to select your AmpliTube 3 user presets folder. The default directories are as follows:

Windows: C:\Users\*USER*\Documents\IK Multimedia\AmpliTube 3\Presets

Mac: Mac HD\Users\*USER*\Documents\IK Multimedia\AmpliTube 3\Presets

After selecting the folder, you will be prompted to rename that folder for AmpliTube 4. Click on NEXT to begin the import process.

Once completed, you can now access your AmpliTube 3 presets by clicking on the Preset > Legacy Presets.

 
FAQ ID: 1125

No, AmpliTube 4 is a 64-bit only plugin and cannot be installed to 32-bit systems.

For 32-bit systems, you can still access AmpliTube 3 Custom Shop in your User Area > My Products on www.ikmultimedia.com. Note that this version will not access any of the AmpliTube 4 specific features or new gear models.



 
FAQ ID: 1128

Please sync to your Custom Shop by following the steps below:

- Launch AmpliTube 4 and click the Shopping Cart icon in upper right of interface
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

You should now see your gear appearing within AmpliTube 4!

 
FAQ ID: 1129

Due to security changes made with the Garageband 10, some IK plugins will not appear as authorized when loaded. This will occur even if you attempt to authorize again, or if the program is authorized and working outside of Garageband 10, such as in another DAW or in standalone.

Please note the below is a workaround, not the permanent solution. There are other issues related to this such as the inability to try out Custom Shop gear while in Garageband 10 and an issue with the Preset Browser not being displayed. Some users may encounter an issue with Presets not appearing in the drop-down menu either, please see our FAQ on this here.

Please do the following to authorize your IK software in Garageband 10. (Note that AmpliTube 4 is used as an example)

1. Authorize your IK software using the Authorization Manager application.
2. Launch your IK software in standalone from the Applications folder to verify it is authorized.
3. Then, open a Finder window and navigate to the below location:

Mac HD > Users > username > Library > Preferences (Note: This User Library is hidden by default. To view, press the 'alt' key while viewing the Finder > Go menu, or, open a Finder window and click up top on View > Show View Options. There is an option 'Show Library Folder', enable this.)

Here, locate the file named: com.ikmultimedia.AmpliTube 4.plist

4. Copy this folder over to the following folder location: Mac HD > Users > username > Library > Containers > com.apple.garageband10 > Data > Library > Preferences

There will already be a file of the same name in this location, select to Replace the file. Once the file has copied over, please launch Garageband 10. Insert AmpliTube 4, you are now authorized and ready to work!

*Note: Due to this workaround, if you happen to purchase any new gear models in the Custom Shop after performing the above steps, you will need to repeat the process with the updated .plist file after verifying the new gear is appearing in standalone mode.

 
FAQ ID: 1141

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1185

To restore your older gear from older versions of AmpliTube, please try the following:

- Launch AmpliTube and click on the 'Shopping Cart' icon
- This will open the Custom Shop application
- Login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

 
FAQ ID: 1228

This occurs because of the unique set up of the GarageBand program on Mac. This program uses a separate location for presets and to allow AmpliTube presets to appear properly, try these steps:

Follow these steps below:

    1. Quit GarageBand and AmpliTube first. Quit all applications in the background that may be using AmpliTube as a plug-in.
    Make sure the FINDER menu shows on the upper left corner of your Mac Screen. Click on the FILE menu, and select "New Finder Window".
    2. Go to this directory on your Mac:
    Mac HD > Users > (your user name) > Documents > IK Multimedia > AmpliTube 4
    Make sure all your Presets appear here.
    Leave this window open. We'll call this Window #1. Click on the "AmpliTube 4" folder to select it, then click on EDIT and click COPY.
    3. Click on the FILE menu again, and click on NEW FINDER WINDOW. You should have a new Finder window open. We'll call this Window #2.
    4. With this new window open, click and hold down the OPTION key and click on the GO menu at the top. You should now see a "Library" option here. If you release the OPTION key, the "Library" option will disappear.
    Click on "Library" to open this folder in the new finder window.
    5. This will show you the Library folder. In here, find and open the CONTAINERS folder.
    In the CONTAINERS folder, find and open the COM.APPLE.GARAGEBAND10 folder.
    Inside this folder, find and open the DATA folder.
    In this folder, you will see a folder titled DOCUMENTS. Open this folder.
    You will see a folder "IK MULTIMEDIA". Open this folder.
    You will see a folder called "AmpliTube 4". Drag this folder to the Trash.
    6. In this "IK Multimedia" folder, click on the EDIT menu and click PASTE. This should paste the "AmpliTube 4" folder that you copied. Check to make sure that all the Presets appear here.
    7. Open GarageBand and load AmpliTube 4. You should now see the Presets available from the upper-left menu.

Please note - if you add new Presets or edit any presets in AmpliTube 4 as a standalone application, you will have to repeat the process in order for the presets to appear in GarageBand.

If you need extra help after following these steps, contact our support team here.


 
FAQ ID: 1282

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