FAQ

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A majority of IK products can be registered using the Authorization Manager. To view the incompatible products, click here.

If your Authorization Manager is not accepting your serial number, this may be because it found a wrong character inserted to your serial.

Pease see below for the most common errors:

* Typing a 0 ("zero" number) instead of an O ("o" letter)
* Typing 1 ("one" number) instead of an I ("i" letter)
* Typing 2 ("two" number) instead of an Z ("z" letter)
* Typing 5 ("five" number) instead of an S ("s" letter)
* Typing 8 ("eight" number) instead of an B ("b" letter)
* Typing a "." (point) instead of a "-" (minus), and vice-versa, is one of the most common occurrence.

Suggestions:

* When possible, please copy and paste the information.
* Cut off all the leading and trailing spaces, these are seen as 'characters'.
* Please type all codes UPPERCASE during the installation and registration process.
* Check that the Serial Number that you are entering matches with the product installed.

If you still need help after reading this FAQ, contact our support team here.
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FAQ ID: 9

The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

When using Windows for audio, it may be best to make some optimizations to allow for the best performance of your products. This guide goes both over a step-by-step approach as well as an informative approach to optimizing your system.

Table of contents:

  1. Turning off Windows Sounds
  2. Windows Power Settings
  3. Windows Performance Options
  4. Maintaining your system
  5. Removing Bloatware from your system
  6. Disabling & closing any unnecessary background apps
  7. Disabling any unnecessary background services
  8. Setting the appropriate Sample Rate & Bit-depth
  9. Setting the appropriate Audio Buffer Size
  10. Staying up to date!


Turning off Windows Sounds

  • Click the Windows logo or Start Menu. Type "Sounds" to enter the Control Panel -> Sounds menu. Inside here use the "Sounds" tab to select "No Sounds" as your "Sound Scheme".




Windows Power Settings

  • Click the Windows logo or Start Menu. Type "Power & Sleep Settings". In the newly opened window, select the "Additional Power Settings" option. Inside this window you will be able to select "High Performance" mode. This is preferred for the best performance from your system.





    NOTE: The "Additional Power Settings" window will offer an option to "Change Plan Settings". For additional optimizations you can use this window to make sure your USB ports are not turned off for any reason during use which can cause disruptions to your workflow or cause connected peripherals not to operate as they should.

Windows Performance Options

  • Click the Windows logo or Start Menu. Type "Performance" and select the "Adjust the appearance and performance of Windows" option. This page will offer the choice to "Adjust for best performance". This is suggested to allow for the most resources to be used for audio, rather than other settings which you may not need at the moment.





    NOTE: In this page you can use a "Custom" option to find a good in-the-middle option for your usage.

 

Maintaining your system

  • Click the Windows logo or Start Menu. Type "Storage". Select the Settings option which appears. Use this window to "Free space now". This will clear temporary files, the recycling bin, as well as any other remaining files which may not be needed on your system at this time.






  • Using a File Explorer window, go to your available drives. Right click each and go to "Properties". Inside here you can use the "Disk Cleanup" option, which is similar to the point above, then you can use the "Tools" tab to "Optimize and de-fragment" your drives. This can take some time, so this is suggested to be done at the end of the process or when you won't be using your system for some time.

  • Perform an antivirus and malware scan regularly to ensure the computer isn’t infected.
  • Consider using Microsoft’s built-in antivirus software Windows Defender and uninstalling third-party antivirus software. These tie up a lot of resources, can cause installation issues, and cause software not to run correctly.
  • Make sure there is open space on both your main drive and the drive you are using to save your audio files or sessions. Do this by deleting unnecessary files and clearing your recycling bin regularly.

Removing Bloatware from your system

  • Click the Windows logo or Start Menu. Type "Add or Remove Programs" and select the option which appears. Using this menu, remove programs which are pre-installed with pre-configured computers, which is known as bloatware. These are unnecessary programs which take up a lot of hard drive space and can use a lot of memory.



  • For a more in-depth look at the same process above click the Windows logo or Start Menu. Type "Control Panel". Use this section of your system to enter the "Programs" sub-section's "Uninstall a program" option.



 

Disabling & closing any unnecessary background apps

  • Click the Windows logo or Start Menu. Type "Background Apps" to "Choose which apps can run in the background". Inside this window you can select the apps you wish to use, or even disable this entirely. Use the "Let apps run in the background" slider to turn this function off. This is the preferred option.


 

Disabling any unnecessary background services

  • Right-click the Windows logo or Start Menu. Select "Task Manager". Inside here disable non-essential third-party start-up "Processes" or "Services" such as: Skype, SpotifyWebHelper, OneDrive, and iTunes.




Setting the appropriate Sample Rate & Bit-depth

  • When recording it can be tempting to set the Sample Rate as high as possible. Doing so however can affect your system's performance. If you system has any trouble running any particular projects or sessions, try lowering your Sample Rate. This will reduce the amount of DSP being done in real-time. "Red Book" Standard audio or CD quality uses a Sample Rate of 44.1kHz with a bit-depth of 16. Studio Quality can be considered at 48kHz and a setting of 24 for bit-depth. This can be taken to the next level when resources are available to 96 kHz or 192 kHz with 32-bit floating point as the bit-depth setting.
  • On top of performance, a larger Sample Rate or Bit-depth will cause your files saved to be larger, as they contain more DATA. If you do not have a very large drive for storage, it may be best to use lower settings when recording.

Setting the appropriate Audio Buffer Size

  • When recording, mixing, or mastering an appropriate Audio Buffer Size is necessary to create a nice easy work flow as well as the best experience. During Tracking (Recording) it is suggested to use a lower Audio Buffer Size. This allows for less latency (Delay between what is played and what is heard) when recording which can allow for a better, more accurate performance. We suggest starting at a 512 Audio Buffer Size, then reducing this until a good middle-ground is found. Personally, I prefer 128 or lower, but some performers can play well with a 256 Audio Buffer Size. However, during Mixing or Mastering, a lower Audio Buffer Size is not required. This is because you will not be monitoring live audio input to your system. In this case, try using an Audio Buffer Size anywhere from 512, to 1024, or 2048 when available.

Staying up to date!

  • Always stay up to date with your IK Multimedia software, host program (DAW) software, and operating system! When updating, always check your software's compatibility to ensure you do not update to an incompatible operating system or host program.

    IMPORTANT: If you are running Windows 10 build 1903 and haven’t updated yet, Be sure to install this update manually as it fixes many DPC latency issues.



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Please contact our support team if you need further assistance after reading this FAQ.

 
FAQ ID: 1277

To control AmpliTube in your DAW you will need to route a MIDI track to send MIDI data to your AmpliTube plug-in. Almost all DAWs can be used to accomplish this, but each will have their own unique way of doing so. Below we cover Ableton Live Lite 10, but if you need help with another DAW, or host program, please check your products user manual or check with our support team.

  1. Connect your iRig or Audio/MIDI interface to your system and launch Ableton Live.

  2. In Ableton, go to the Preferences menu and go to the MIDI sub section to set up your iRig or device for use as a MIDI device. Enable your device under both the Track and Remote fields.

    Note: For the iRig Stomp I/O, select "iRig Stomp IO" as opposed to the "Port 2" option.

  3. In Ableton, create a both a MIDI track and an Audio track. The MIDI track will be used to record the incoming MIDI messages, and the Audio track will record your Guitar or Instrument input.

  4. Add AmpliTube to your Audio track.

  5. Using the created MIDI track, set the "MIDI To" field to your Audio track with AmpliTube. Once done, record arm both tracks to allow incoming signal to be recorded.



  6. Open the AmpliTube plugin and you will now notice the small red circle in the lower right hand corner illuminating with MIDI input. Right click any control and select "MIDI Learn", this will allow your MIDI knob, button, or fader to learn to this control.



  7. For more in-depth control, click the MIDI button in the lower right hand corner of AmpliTube. Here you will have control over all currently assigned MIDI controls, as well as global MIDI PC (Program Change) and MIDI CC (Control Change) controls. Program Change messages will be associated with your Presets, these can be recalled with the associated MIDI PC message. Control Change messages will be associated with parameter controls. For example, bypassing Stomp FX, controlling Amplifier parameters, or making any adjustments to your gear's settings during your performance.

  8. Once you've recorded Audio and MIDI, there will be both an Audio as well as a MIDI clip. The Audio clip will have your dry/unprocessed Audio being sent through the AmpliTube plug-in. The MIDI clip will have all of your MIDI messages. These can be edited after they are recorded. Use the Clip view's Envelope section.



If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1238

On iRig devices not utilizing our dedicated ASIO drivers (For a list of these iRig devices click here) Windows will limit an audio device to a single program. If you would like to get around this limitation. Please make sure to try this workaround with the steps below.

These steps will help you use AmpliTube with your favorite music and streaming services, like YouTube, Spotify, or Pandora.

  1. Download and install VB-Cable here. This program will allow you to route your system audio to a virtual cable.
  2. Download and install ASIO4ALL here. This driver set will allow multiple devices to be used at a single time on Windows.
  3. Restart your system to allow all the proper changes to be made to your system. This should be done with any driver installations.
  4. Next, open up your Control Panel and go to the Hardware & Sounds section -> Sounds. Set your systems output to the CABLE Input (VB-Audio Virtual Cable).


  5. Open the latest version of AmpliTube 4. If you do not yet have AmpliTube, download this from My Products.
  6. Go to the Audio/MIDI Set Up under Settings in AmpliTube 4 to select ASIO4ALL as your audio input and output device.


  7. Next, using the ASIO4ALL panel activate both your audio interface and VB Cable.


  8. Inside your Audio/MIDI Set Up window, select Left Input (Input 1) as your iRig or instrument input, then select "VB-Audio Point 1" as the Right Input (Input 2). Select your Output device as your systems output.


  9. Back inside AmpliTube 4 notice Channel 1 is set to Input 1 (Your iRig) by default. Set Channel 2 to Input 2 (Your VB-Audio Cable) press the "R" (Record enable) on both tracks are you are ready to go!

 

If you need additional help after reading this FAQ, contact our support team here.

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FAQ ID: 1236

Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:

  • ARC System 3.0
  • Syntronik 1.2.0b
  • Miroslav Philharmonik 2.0.6
  • T-RackS 5.2.2
  • AmpliTube 4.9.0
  • MODO BASS 1.5.1b
  • MODO DRUM 1.1.0
  • Hammond B-3X version 1.1.1
  • SampleTank 4 version 4.0.9
  • AXE I/O Control Panel 1.1b
  • Custom Shop 1.9
  • Authorization Manager 1.0.27
  • UNO Drum Editor 1.1.0b
  • UNO Synth Editor 1.1.0b
  • UNO Drum Anthology Libraries (1.0.0)
  • UNO Drum Firmware Update (1.0.2)*
  • UNO Synth Firmware Update (1.1.4)*
  • iRig Firmware Update (1.12.0)*
  • iRig Keys I/O Firmware Update (1.2.0)

*Requires forcing installation via right click. Notarization to follow.

Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.

If you need any extra help or information after reading this FAQ, please contact our support team.

 
FAQ ID: 1264

SampleTank 4 CS and Syntronik Free will offer a free set of sounds for all IK Multimedia users. These sounds along with your free copies of SampleTank 4 CS and Syntronik Free are listed in My Products. Download both your software and sound content. These are separate downloads. Once installed, use the Authorization Manager to authorize the serial granted to your in My Products.

Important: For new users, the SampleTank 4 software and sound content are suggested to be installed to their default locations.

MODO BASS and Hammond B-3X can be tried for a period of 10 days. After this period white noise bursts will occur until the software is authorized. Use the download link here to get started with your MODO BASS demo. Use the download link here to get started with your Hammond B-3X demo.

Both AmpliTube 4 CS and T-RackS 5 CS will offer a trial period for the different gear offered in the Custom Shop.

To start this trial period, follow these steps:

  1. Download, install, and open AmpliTube 4 CS or T-RackS 5 CS.
  2. Authorize your software using your serial number from My Products and the Authorization Manager.
  3. Use the Shopping Cart logo in your software to open the Custom Shop (In AmpliTube 4 look for this in the upper right hand corner, in T-RackS 5, look to the lower right hand corner).
  4. Once the Custom Shop is opened, log-in to your IK account and select the gear you are interested in by clicking the "Try" option.
  5. Once this process completes, you should be good to go!

IMPORTANT: Make sure to keep the Custom Shop open during your trial period.This will act as your registration key. Internet access is required for the trial period.

 


If you need any extra help after reading this FAQ, please reach out to our team here.

 
FAQ ID: 798

Make sure the latest plugin version is installed, available in the IK User Area > My Products.

Click here to access the User Area.

To authorize your IK products using the offline authorization process, please follow the below steps:


1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your web browser.

4. Follow the instructions on your browser. Insert all of your serial numbers that you want to authorize. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


Expanded steps -


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file.

IMPORTANT: To finish the authorization process, you must make sure that the software is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case the software is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 1045

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

 

To access and adjust your Microphone Permissions please follow these steps:

  1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.

  2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.

If you need extra help after reading this message, please contact us here.

 

 
FAQ ID: 1243

AmpliTube 4 consists of 65 gear models, please click here to view the included models.

In addition, AmpliTube 4 has great new features including;

- hyper-realistic tone
- 3D Cab Room with selectable room simulations
- Dual Mic placement on any speaker
- Individual speaker selection
- Cabinet mixer
- New British Series amps (5 new amps)
- Acoustic Simulator
- Effects Loop slot
- Rack fx can be used in Stomp slots
- Stomp fx can be used in Rack slots
- 8 track DAW/Recorder
- 4 track Looper
- Ultra-Tuner

 
FAQ ID: 1121

Yes, absolutely! You can load in your gear models from other AmpliTube Collections and Custom Shop purchases for use within AmpliTube 4.

To sync to your Custom Shop, please do the following:

- Launch AmpliTube 4 and click the Shopping Cart icon in upper right corner
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

 
FAQ ID: 1122

No. AmpliTube 4 will co-exist alongside AmpliTube 3, so your previous sessions will not be affected by the update. 

 
FAQ ID: 1124

To import your presets from AmpliTube 3, follow these steps:

- Click on the current preset's name (a drop-down menu will appear)
- Click on "Import Legacy Instruments"

A new window will appear, prompting to select the Legacy Presets Root Folder. Click on Browse to select your AmpliTube 3 user presets folder. The default directories are as follows:

Windows: C:\Users\*USER*\Documents\IK Multimedia\AmpliTube 3\Presets

Mac: Mac HD\Users\*USER*\Documents\IK Multimedia\AmpliTube 3\Presets

After selecting the folder, you will be prompted to rename that folder for AmpliTube 4. Click on NEXT to begin the import process.

Once completed, you can now access your AmpliTube 3 presets by clicking on the Preset > Legacy Presets.

 
FAQ ID: 1125

No, AmpliTube 4 is a 64-bit only plugin and cannot be installed to 32-bit systems.

For 32-bit systems, you can still access AmpliTube 3 Custom Shop in your User Area > My Products on www.ikmultimedia.com. Note that this version will not access any of the AmpliTube 4 specific features or new gear models.



 
FAQ ID: 1128

Please sync to your Custom Shop by following the steps below:

- Launch AmpliTube 4 and click the Shopping Cart icon in upper right of interface
- this will open the Custom Shop application
- login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

You should now see your gear appearing within AmpliTube 4!

 
FAQ ID: 1129

Due to security changes made with the Garageband 10, some IK plugins will not appear as authorized when loaded. This will occur even if you attempt to authorize again, or if the program is authorized and working outside of Garageband 10, such as in another DAW or in standalone.

Please note the below is a workaround, not the permanent solution. There are other issues related to this such as the inability to try out Custom Shop gear while in Garageband 10 and an issue with the Preset Browser not being displayed. Some users may encounter an issue with Presets not appearing in the drop-down menu either, please see our FAQ on this here.

Please do the following to authorize your IK software in Garageband 10. (Note that AmpliTube 4 is used as an example)

1. Authorize your IK software using the Authorization Manager application.
2. Launch your IK software in standalone from the Applications folder to verify it is authorized.
3. Then, open a Finder window and navigate to the below location:

Mac HD > Users > username > Library > Preferences (Note: This User Library is hidden by default. To view, press the 'alt' key while viewing the Finder > Go menu, or, open a Finder window and click up top on View > Show View Options. There is an option 'Show Library Folder', enable this.)

Here, locate the file named: com.ikmultimedia.AmpliTube 4.plist

4. Copy this folder over to the following folder location: Mac HD > Users > username > Library > Containers > com.apple.garageband10 > Data > Library > Preferences

There will already be a file of the same name in this location, select to Replace the file. Once the file has copied over, please launch Garageband 10. Insert AmpliTube 4, you are now authorized and ready to work!

*Note: Due to this workaround, if you happen to purchase any new gear models in the Custom Shop after performing the above steps, you will need to repeat the process with the updated .plist file after verifying the new gear is appearing in standalone mode.

 
FAQ ID: 1141

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1185

To restore your older gear from older versions of AmpliTube, please try the following:

- Launch AmpliTube and click on the 'Shopping Cart' icon
- This will open the Custom Shop application
- Login using your IK User Name/Password
- click up top on the GEAR drop-down menu
- select 'Restore My Gear'

 
FAQ ID: 1228

This occurs because of the unique set up of the GarageBand program on Mac. This program uses a separate location for presets and to allow AmpliTube presets to appear properly, try these steps:

Follow these steps below:

    1. Quit GarageBand and AmpliTube first. Quit all applications in the background that may be using AmpliTube as a plug-in.
    Make sure the FINDER menu shows on the upper left corner of your Mac Screen. Click on the FILE menu, and select "New Finder Window".
    2. Go to this directory on your Mac:
    Mac HD > Users > (your user name) > Documents > IK Multimedia > AmpliTube 4
    Make sure all your Presets appear here.
    Leave this window open. We'll call this Window #1. Click on the "AmpliTube 4" folder to select it, then click on EDIT and click COPY.
    3. Click on the FILE menu again, and click on NEW FINDER WINDOW. You should have a new Finder window open. We'll call this Window #2.
    4. With this new window open, click and hold down the OPTION key and click on the GO menu at the top. You should now see a "Library" option here. If you release the OPTION key, the "Library" option will disappear.
    Click on "Library" to open this folder in the new finder window.
    5. This will show you the Library folder. In here, find and open the CONTAINERS folder.
    In the CONTAINERS folder, find and open the COM.APPLE.GARAGEBAND10 folder.
    Inside this folder, find and open the DATA folder.
    In this folder, you will see a folder titled DOCUMENTS. Open this folder.
    You will see a folder "IK MULTIMEDIA". Open this folder.
    You will see a folder called "AmpliTube 4". Drag this folder to the Trash.
    6. In this "IK Multimedia" folder, click on the EDIT menu and click PASTE. This should paste the "AmpliTube 4" folder that you copied. Check to make sure that all the Presets appear here.
    7. Open GarageBand and load AmpliTube 4. You should now see the Presets available from the upper-left menu.

Please note - if you add new Presets or edit any presets in AmpliTube 4 as a standalone application, you will have to repeat the process in order for the presets to appear in GarageBand.

If you need extra help after following these steps, contact our support team here.


 
FAQ ID: 1282


Windows

Below are steps which should work for most audio interfaces on the Windows platform. Before following these steps, make sure to grab the programs listed below.

Click here for steps on Mac.

Downloads:

  1. Download and install ASIO4ALL, a free driver set, which will allow multiple WDM devices to be loaded at a time. We will use this to route your signal through your audio interface and a virtual cable (see next step).
  2. Download and install VB-Cable, a virtual cable that will be used with ASIO4ALL to route your signal from AmpliTube 4, your DAW, or almost any audio program into Jammr.
  3. Restart your computer if you did not restart with your installation of ASIO4ALL or VB-Cable. This is required when installing new drivers to your system.

Steps:

  1. Open the Control Panel and go to the Hardware & Sounds section to find the Sounds category. Inside here set your Audio Interface and VB-Cable to 48kHz or 44.1kHz accordingly. Use this same value for all devices and do the same for this device under Recording devices. Right click a device and select Properties. The Advanced tab can be used to set your Sample Rate.

  2. Open AmpliTube 4 and go to the Settings drop down menu and enter the Audio/MIDI set up.
  3. Use this page to select ASIO as your Technology and ASIO4ALL as the output device.
  4. Use the Panel to select your audio interface as your input and your VB-Cable as your output.
  5. In the Panel use the Wrench icon to show all sub-devices and disable all other devices outside of what will be used. Make sure to select an audio buffer size with the slider at the bottom of the Panel and match this value across all devices. Start with a setting of 128 and then increase this to 256 if you hear clicks or pops.
  6. Download and open Jammr
  7. Log-in and create a new jam or enter an existing jam.
  8. Once inside a jam, you will need to use the File menu to Disconnect to edit your settings.
  9. Use the File drop down menu to enter Settings and go to the Audio tab.
  10. Select the Input Device as your VB-Cable, then the Output Device as your audio interface. Use Windows WASAPI as your Audio System and set your Sample Rate accordingly.
  11. 11. Once done, close this menu, join a jam and you should be able to hear your AmpliTube signal.


Remember when inviting friends to your jam, use the Admin tab to “Open to everyone except these users” to allow them to see your Jam in the main Jammr page.

 

 

Mac

Below are steps which should work for most audio interfaces on the Mac platform.

Steps:

  1. Download and open Jammr (https://jammr.net/)
  2. Log-in and create a new jam or enter an existing jam.
  3. Once inside a jam, you will need to use the File menu to Disconnect to edit your settings.
  4. Use the Jammr drop down menu to enter Preferences and go to the Audio tab.
  5. Select your audio interface as your input and output.
  6. Go to the Effects tab in the Preferences.
  7. Use the "Add" button and select the default path for plug-ins. If you used a custom path when installing AmpliTube 4, select this path here. Scroll down and select AmpliTube 4.
  8. Once done, close this menu, join a jam and you should be able to hear your AmpliTube signal. Remember when inviting friends to your jam, use the Admin tab to “Open to everyone except these users” to allow them to see your Jam in the main Jammr page.

     

     

 
FAQ ID: 1293

As of macOS 10.14 Mojave and later, there are advanced restrictions on product installers. During installation, you will see a series of various permissions prompted. You must allow all permissions in order for your IK Software to work properly.

Make sure you allow permissions for the following:

Microphone Permissions

Despite it asking for Microphone permissions, the access it allows for is audio input. This is required for apps such as AmpliTube and ARC System. If you aren't getting any audio input, this may be exactly why.

Documents and Desktop Permissions

Affects macOS 10.15 Catalina and later. This permission is required in order for IK software to access presets, instruments, measurements/analysis, and other crucial software files. If you are having issues accessing presets, or if your instruments aren't appearing, this may be why. On ARC 3, this permission is required in order for your measurement analysis to appear in the plugin.

 

What if I did not allow these permissions?

Fortunately you can manage all of these permissions in the mac System Preferences app.

 

  1. Open System Preferences.
  2. Navigate to Security & Privacy > Privacy (this is a tab in the upper right area).
  3. On the left pane, select Microphone and make sure the IK app is checked
  4. Additionally, on the left pane, select Files & Folders and make sure the IK app is checked here as well.

 

 

 
FAQ ID: 1343

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