FAQ

If you could not find an answer to your problem in our FAQ pages, please submit a Tech Support Form

 


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A majority of IK products can be registered using the Authorization Manager. To view the incompatible products, click here.

If your Authorization Manager is not accepting your serial number, this may be because it found a wrong character inserted to your serial.

Pease see below for the most common errors:

* Typing a 0 ("zero" number) instead of an O ("o" letter)
* Typing 1 ("one" number) instead of an I ("i" letter)
* Typing 2 ("two" number) instead of an Z ("z" letter)
* Typing 5 ("five" number) instead of an S ("s" letter)
* Typing 8 ("eight" number) instead of an B ("b" letter)
* Typing a "." (point) instead of a "-" (minus), and vice-versa, is one of the most common occurrence.

Suggestions:

* When possible, please copy and paste the information.
* Cut off all the leading and trailing spaces, these are seen as 'characters'.
* Please type all codes UPPERCASE during the installation and registration process.
* Check that the Serial Number that you are entering matches with the product installed.

If you still need help after reading this FAQ, contact our support team here.
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FAQ ID: 9

The Serial Number is a unique code used to identify each IK Product and for Registration purposes. It contains a combination of eighteen digits/characters organized in 3 groups of 5, 8 and 5 units respectively.

Registering this serial number unlocks any gear associated with your product, as well as any associated warranty with your product.

Example: "ATX30-xxxxxxxx-xxxxx".

You will need the Serial Number to register your IK product via the Authorization Manager or the Product Registration page.

 
FAQ ID: 10

The  Serial number  for your product is written on the  Registration Card included with your product packaging, inside the license envelope. For Digital Delivery items, this serial will be found inside an email received after purchase.

For a clear characters' identification, please refer to the legend at the bottom of the card.


Note: the zero can easily be identified in your Serial Number because it is crossed by a line).


If you need help after reading this FAQ, please contact us here.

 
FAQ ID: 11

If you bought a 2nd hand product, please contact IK Technical Support (go to Tech Support Page and click on send an email to support here ) for help getting registered.

After a License Transfer Credit is used, a Serial Number will be unlocked to allow registration to be changed to your account.

If you purchased your product new, please scan your sales receipt of the purchase and attach it in the Support Form, (Tech Support Page/send an email to support here). Our team will be more than happy to see how they can help get you working.

 
FAQ ID: 13

Becoming an IK Multimedia user is easy!

Register now for a free copy of AmpliTube 4 Custom Shop, T-RackS 5 Custom Shop, and SampleTank 3 Custom Shop, and Syntronik Free. You can also become a registered user by purchasing one of our award winning products through an authorized IK Multimedia dealer.


You can view dealers in your area by clicking here.

 
FAQ ID: 17

If you purchased a Digital Delivery product from the IK webstore, the Serial Number will be automatically registered to your account for you.

If you ordered a boxed software product, you can register in the Authorization Manager application.

Click here for the Authorization Manager.

For legacy software products, please use the Legacy Registration page here.

For Mobile hardware products, you can register here or using the Authorization Manager.

For Mobile apps, please launch the app and register within the app by clicking the MENU button, then 'Account'.

 
FAQ ID: 18

Please click here to contact support. Make sure with your ticket to send the team a copy of your item's invoice or sales receipt for the fastest action.

 
FAQ ID: 20

Launch the Authorization Manager application and follow the on-screen steps. If you have yet to install the software, the Authorization Manager will provide a download link at the final step.

Once installed, complete the Authorization Manager process. The software is now authorized and ready to use!

 
FAQ ID: 29

The User Area is a special section of our website specifically designed for our users needs. Through the User Area, each member of our registered user's database will be able to easily edit personal data, manage product authorizations and licenses, download the latest IK products updates, view/download User Manuals, view JamPoints, select products from Promotions, access Firmware Updates and more.

 

 
FAQ ID: 32

To access the User Area, please click here.

You will need to login with your IK User Name/Password. If you forgot your User Name/Password, click the link at the login page to obtain a new User Name or new Password.

 
FAQ ID: 33

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there, please contact Tech Support.

 
FAQ ID: 35

Please click the I forgot my username and/or password link (located below the Login button) then enter your e-mail address associated with your IK Multimedia account. A new password will be e-mailed to you.

 
FAQ ID: 36

Please check you e-mail's bulk/spam folder. If you do not find our e-mail there please contact Tech Support.

 
FAQ ID: 37

Please go to https://www.ikmultimedia.com. On the navigation bar click Support.
Complete the Tech Support Form (including your current e-mail address). We will verify your account information and send you an e-mail with the new login data.

 
FAQ ID: 38

Please make sure that you have enabled your browser's Cookies for the IK Multimedia website.

If you have just requested a new Password and it is not being accepted, you may need to delete any previously stored Cookies from your web browser. You can find these stored cookies under a Privacy or Preferences setting of your browser. Look for and delete any of the following cookie that are found..

ikstore.com
ikmultimedia.com

You can now login using your most recent Password.

Cookie location for popular browsers:

- Internet Explorer: Tools>Internet Options>Delete files/Delete Cookies.
- Safari: Safari>Empty Cache >Empty
- Firefox: Tools>Clear Private Data>Clear Private Data Now
- Netscape: Tools>Clear Private Data>Clear Private Data Now

 
FAQ ID: 39

You can alter your Password at the User Area login page. Click 'Forgot Your Password?".

 
FAQ ID: 40

Please log in, then use the Support tab at the top of the site to enter your User Area. Inside here you can edit your personal data using the My Account section.

 
FAQ ID: 42

Please log in into the User Area and click on 'My Products'. You will see your products in a list, to the right of the product name, you will see Mac and Windows installers.

If you require an older version for any reason, click on 'Past Releases'.

 
FAQ ID: 43

Please note that not all software is transferable. Items received for free via a promotion are not transferable. Purchases made inside of the Custom Shop using Gear Credits are not transferable to another user or account. Items transferred previously through the use of an LTC are not transferable. See the EULA for full details.

In order to transfer an IK Multimedia software license to another person, the current rights owner must purchase a "License Transfer Credit" in IK Multimedia's online store.

If you already have one, please go to the User Area > My Products > (product name) > Serials/License. Inside the pop up window click Transfer. This process will remove the serial number from your account and allow the new user to register it. After the license transfer has been completed, the previous rights owner is not allowed to retain any copy of the media.

If you do not have one yet, please purchase a "License Transfer Credit" in the IK Multimedia's online store. Only OEM versions and versions bundled with third-party products can be transferred free of charge and without a "License Transfer Credit".

Please contact IK Multimedia Support if the product you wish to transfer is not listed in your account or if you are having troubles on transferring your license.

 
FAQ ID: 44

Please visit IK Multimedia's online store.

On the top filter section, click 'Credits' under 'Type', and you should see the 'License Transfer Credit' appear in the list of items.

You can also click here.

 
FAQ ID: 45

Yes, if the IK product that you are using is protected by challenge-code system (doesn't require the IK USB dongle called iKey). In this case, you can install up to 3 computers provided that they are USED ONLY BY YOU, OWNED BY YOU AND ARE NOT USED SIMULTANEOUSLY. Please refer to the License Agreement included in the manual and on the envelope contained in the original packaging of the software, for more information.

You can also view the License Agreement online here.

All the latest IK products versions do not require the iKey. However, if by any reason you are using a previous version that requires the iKey, you can install the program in as many as computers as you want, since you will be able to use it only in the one with the iKey connected to its USB port. iKey connected to its USB port.

 
FAQ ID: 47

1. First check the FAQ page.
2. If you cannot find your answer in the FAQ page please submit a Tech Support Form.

 
FAQ ID: 48

Please go to the IK Multimedia website by clicking here.

Using the top navigation bar, enter the Store menu and select Online Store.

 
FAQ ID: 50

ARC Measurement Software is a standalone application that analyzes your speakers and room system, and automatically calculates the best possible correction intervention. ARC Plug-In is a multiplatform audio processor that applies the correction curve calculated by the ARC Measurement Software to the incoming audio stereo signal in real-time.

 
FAQ ID: 72

No. The only difference is having the ARC Plug-In always inserted on your Stereo Master BUS (you need to turn OFF the correction when bouncing the final mix down). If you use mastering processors on the main Stereo Master BUS make sure to put these before ARC. ARC will always have to be the very latest processor in your audio path. A few (the list is growing) DAWs also have dedicated Monitoring BUS, so inserting the plug-in on this BUS is the best possible option.

 
FAQ ID: 73

A measurement set is a group of measurements. 

 
FAQ ID: 74

A minimum of 12 measures are required, and it is not possible to proceed with the measurement wizard until they are properly taken. However, we recommend taking 16 – 20 measures.

 
FAQ ID: 75

A listening area is a zone of your room in which you will be listen your production or post-production projects. You could have multiple listening areas such as one chair and one client couch. Please check previous FAQ.

 
FAQ ID: 76

1.DO NOT CHANGE ANY OF THE LEVELS THAT HAS BEEN SET AT STEP 3 (from the ARC Measurement wizard).

2.Quiet down the room as much as possible (e.g., if you are using a fan and/or air conditioning, please turn it Off while measuring your room).

3.Be sure that the room doors or windows are set as they will during your usual listening. For example, don't close the main door when measuring if this door is never closed while you are working, or vice versa.

4.If you usually work with a few persons attending the sessions, please measure the room in the same conditions (if it is possible).

 
FAQ ID: 77

To correctly measure your room you need:

- The ARC Measuring Software properly installed. This is included in the ARC System installer and works as a standalone application.
- High quality audio interface with at least one Microphone XLR Input with +48V Phantom power.
- ARC Measurement Microphone.
- Microphone Stand and XLR microphone cable.

 
FAQ ID: 79

To properly measure your room you need to connect the ARC Measurement Microphone to your audio interface, and your audio interface to the speakers. In general, you will already have the speakers properly connected so you do not need to change anything on the speakers' connections at all. What is important is having a couple of outputs of your audio interface going to the speakers as directly as possible.

 
FAQ ID: 80

Please connect the ARC Measurement Microphone to a high quality microphone preamplifier, enabling the +48V phantom power supply.

Please check these two options (both are ok):

a) The preamplifier is built-in in the audio interface. In this case, the microphone will be directly connected to the XLR input on the audio interface, without using any attenuator pad, and enabling the +48V phantom power.

b) The audio interface has no mic preamplifier. In this case, you will need to connect the microphone to an external preamplifier or to a mixer, and connect the preamplifier output to the audio interface line input.

To get the necessary precision, the preamplifier should be as clean and flat as possible. For this reason, you should avoid using Tube preamplifiers for this purpose. Also, electronically balanced (transformerless) preamplifiers are preferred for this usage to transformer-based designs, which tends to color the sound too much.

To start, set the Gain control on your preamplifier to its middle position. Probably, you will have to adjust this later on while setting up levels.

 
FAQ ID: 81

On Windows, go to your Start Menu \ Programs, and launch ARC Measurement.

On Macintosh, go to your Applications folder and launch ARC Measurement.

 
FAQ ID: 82

The “Main position” is the single listening position that refers to the point where you ideally sit when listening to your monitors. Below, the number “1” identifies the Main position.

 
FAQ ID: 83

The ARC Measurement Microphone must be positioned VERTICALLY for all ARC measures.

Do not attempt to measure the room by pointing the microphone to the speakers, because all measurements will be wrong and the resulting correction will be wrong as well.

After having securely clipped the microphone on a standard mic stand, be sure to point it to the ceiling. Ideally, the microphone should be perfectly perpendicular to the floor.

Try to use a mic stand with a boom arm that is extended as far away from the stand as possible. This helps avoid reflections from the stand that will interfere with the measurements at high frequencies. Do not stand or sit near the microphone while the measurements are running."

Set the microphone at the same height where your ears usually are when listening to the speakers.

 
FAQ ID: 84

After you have saved one or more Measurement sets through the ARC Measurement software, just open the correction curve in the ARC Plug-In. Please follow the next instructions:

1.Open your DAW.

2.Create a new session or open an existing one.

3.Open the DAW audio mixer and locate/create the Stereo Master BUS or Monitoring BUS (If available).

4.Load the ARC Plug-In as the LAST processor on the Stereo Master BUS/Monitoring BUS.

5.From the Measurements menu, select one of your saved Measurement sets.

6.Select one of the Target Curves from its menu. We suggest to start with FLAT.

7.Click on the Correction ON Switch. When it is illuminated, the correction is ON.

a)If you are using mastering processors (like T-RackS) be sure to insert the ARC Plug-In AFTER all the other processors. The ARC Plug-In must always be the LAST one in the processing chain.

b)If your master level is really hot, (very close to 0dB), be sure to not overload the Stereo Master BUS because of the ARC intervention.

c)Use the TRIM knob to lower the level if clipping occurs when checking the ARC Peak Meter in POST mode.

8.Keep the ARC Plug-In inserted on the Stereo Master BUS for the entire recording, mixing, and mastering processes.

9.Switch the ARC Plug-In OFF before bouncing to file the project. Your final mix should NOT include the ARC processing because it is designed for MONITORING usage only.

 
FAQ ID: 101

The audible results will be:

- Low-end alterations (typically added by small rooms) are removed, with better low
  frequency control.
- More consistent frequency response across the entire range.
- Tonal balance is restored, allowing you to create accurate mixes.

And the following advantages will be achieved:

- Room defects will no longer capture your attention, allowing you to focus solely
  on the music and reducing your ears fatigue.
- Work on mixes faster and better, because now you are sure about what you
   are hearing.
- Achieve greater consistency on your music productions.
- Create mixes that translate to the outside world without problems.

 
FAQ ID: 104

Advanced Room Correction (ARC) System includes 3 components:

1.ARC Measurement Microphone
2.ARC Measurement Software
3.ARC Plug-In

The ARC System is a combination of a professional calibrated measurement microphone, a measuring software, and a multi-platform plug-in that can be integrated with any DAW-based studio, capable of correcting the distortion caused by room acoustics and able to improve how a studio will sound forever.

ARC System features “Audyssey™” “MultEQ®” technology, which measures sound information throughout your listening area, in various zones of the room, and then combines this information to create an accurate equalization solution for the room's acoustical problems. The equalization solution then corrects both time and frequency response problems more effectively and efficiently than any other room correction EQ on the market.

ARC System represents one of the most advanced solutions to acoustic problems for any DAW-based studio, dramatically improving the acoustics of home and project studios as well as correcting even the highest acoustically treated high-end studio. The ARC System produces results like you have never heard before, improving the accuracy of your monitoring system. When you experience ARC System, the perspective of what you are recording, mixing, or mastering becomes immediately clear and reliable.

 
FAQ ID: 108

It is NOT possible to blow speakers "because of the ARC" intervention, period. If you blow your speakers with ARC ON you will have blown them anyway without ARC, the cause cannot be ARC, nor MultEQ.

This is simply because the ARC system is designed to control the max boost it does on spectrum areas by analyzing the effective speakers' response and avoiding non-sense boosts where the speakers will never be effective anyway. This is one of the most important features: to protect speakers from excessive boosts.

This is a "big" difference between the ARC (MultEQ) system and any other "automatic" equalization system you might try, based on "reverse" equalization techniques. Therefore, this is NOT a point at all.

 
FAQ ID: 109

Yes. Just connect your system so that ARC System can measure and correct your Left and Right speakers, with the inclusion of the subwoofer. ARC System will correct the subwoofer frequency ranges as well, considering its emission part of the Main Left and Right monitors.

 
FAQ ID: 110

Not at the moment. A multi-channel version of ARC System is under way and will be available in the future.

 
FAQ ID: 111

1) The first step is to measure your room.

To measure your room, just connect the ARC Measurement Microphone to any phantom powered MIC input in your audio interface, and launch ARC Measurement Software from your Mac or PC computer. Then, ARC Measurement will guide you through 5 easy steps that will allow you to properly set up the microphone and measure your room. Thanks to Audyssey "MultEQ®" technology, ARC System not only allows you to measure and correct the sweet-spot, (usually, where the mixing engineer is seated), but you can also measure multiple positions in the room, ensuring the most accurate representation of its acoustical problems in the overall space.

In fact, instead of applying a regular standard EQ as all other systems do (that will be "valid" only on the sweet-spot, making all other room areas sound worse than before), the ARC System will analyze all your studio zones, such as your center sweet-spot, producer desk, or client couch. Then, it will provide a correction curve that effectively works on all of the zones, at the same time. Once the measurement sets have been taken, the ARC Measurement Software will save its results as a file that describes the room acoustics and its relative correction. If you have various speakers' configurations, just repeat the process, taking multiple measurement sets and saving them in different files. The overall measurement process will take only a few minutes…but the ARC System will give you a timeless solution.


2) The second step is to apply the correction as a plug-in in your preferred DAW.

Open your DAW (such as Pro Tools®, Cubase™, Logic®, Sonar®, Live®, Digital Performer™, etc.), and insert ARC Plug-In on the Stereo Master BUS, enable the Correction On, and voila': the distortion introduced by your room acoustics will be corrected. This will allow you to finally trust the sound of your studio monitors and room. Now, you can easily select the measurement sets already taken from the ARC Plug-In interface.


 








 
FAQ ID: 112

ARC is powered by Audyssey MultEQ®, a breakthrough room correction technology that takes an innovative approach at measurement and correction that other room correction EQ systems do not:

1. MultEQ® allows you to measure multiple positions in your room to make a much wider sweet spot. Many systems only correct for one seat in the room. This typically makes other seats in the room sound worse because a single measurement does not provide an accurate representation of the problems of the entire room.

2. MultEQ® measures your room using advanced proprietary methods perfected with years of extensive research from the Audyssey team. MultEQ® looks at patterns in the time domain responses and classifies them into clusters based on the similarities in those patterns, typically in 3-5 groups. A representative response is created from each cluster, and a final response is then created from grouping the representatives. The few EQ systems that do correct for multiple positions simply average the measurement results. This tends to gloss over common acoustical problems and not fix them properly.

3. MultEQ® corrects for both time and frequency domain problems, which solves many of the problems that have plagued room correction EQ systems since their inception. Other EQ systems only correct for frequency domain problems, which leaves the time domain to cause phase distortion and smearing.

4. One of the other benefits of ARC with MultEQ® is that it identifies the limits of the loudspeaker performance and does not apply correction beyond those limits. This is particularly important in the low frequencies where other systems may overcorrect and potentially damage the speakers.

 
FAQ ID: 113

We do not know how the KRK ERGO system sounds because it is not available yet, so a direct comparison is impossible at this moment. However, one of the most important aspects to consider is sound quality.

The MultEQ technology used on the ARC system sounds amazingly good (please check all the positive reviews that we have received since its release date)
as it corrects both frequency and time domains. All monitoring environments we have tested have been improved with ARC, some dramatically, others just sensibly, (because when the listening environment is already good ARC only finely retouches it).

 
FAQ ID: 114

- Low-end alterations (typically added by small rooms) are removed, with better low
  frequency control.
- More consistent frequency response across the entire range.
- Tonal balance is restored, allowing you to create accurate mixes.

And the following advantages will be achieved:

- Room defects will no longer capture your attention, allowing you to focus solely
  on the music and reducing your ears fatigue.
- Work on mixes faster and better, because now you are sure about what you are hearing.
- Achieve greater consistency on your music productions.
- Create mixes that translate to the outside world without problems.

 
FAQ ID: 115

The aspects mentioned here are many and diverse. In fact, each one would probably need a book to be properly explained and described. In short, we can say that there have been no users disappointed in the results they have gotten from ARC. Once ARC is properly setup and once the room has been properly measured (we suggest to get well used to this and do it multiple times in the beginning), you should experience better stereo imaging and frequency response, allowing you to properly mix and really trust in what you hear.

Click here to learn more about MultEQ technology, or contact Audyssey at
info@audyssey.com

 
FAQ ID: 116

Yes. ARC System improves the clarity and focus of the perceived sound as well, and this will partially mask untreated rooms reverberation and reflections considerably. If you already have any level of acoustical treatment in your room (and if it's done properly), it will only add to the ARC correction performance, boosting the overall result of the monitor's accuracy.

 
FAQ ID: 117

ARC will improve any kind of monitor type in any room, at any level of quality. Of course there are aspects of the monitors that will always translate to the final hearing experience, even after applying the ARC process, for example: good power handling, power amps distortion free performance, detail level, accuracy, and so on. ARC System will improve any kind of monitor-room matching and the higher the quality the monitors, the better the final results will be. 

 
FAQ ID: 118

Yes, this can be done two ways:

1. Take the signal out of the console Control Room out (or out of the Analog Summing box) and route it back to Pro Tools on a stereo AUX IN. Then insert ARC RTAS on this Stereo AUX and route the outputs of this AUX to the monitors.

2. Use a separate computer for handling the studio monitoring. This is an interesting solution for mid to large studios. An additional computer can be placed in the machine room only for monitoring use. Studios can install multiple I/O interfaces and run different instances of ARC on all the stereo Busses for each speaker's pairs they have. There is no big investment involved, (even a computer that has been dismissed from a DAW could be fine, given the low ARC CPU requirements), and it allows for ARC correction to be effectively used with Analog Consoles, Summing boxes, or analog Monitor controllers, with multiple speaker switching and other typical consoles monitoring functions.

 
FAQ ID: 119

Please check which audio input has been selected on the ARC Measurement Software Step 2, if the +48V phantom power is ON, and if the XLR cable is properly connected, (eventually, check if the cable is in good condition).

 
FAQ ID: 121

Be sure that your audio interface is set to 48 kHz when running the ARC Measurement software, (this is the only supported Sampling Rate by the ARC Measurement Software).
Also, check your audio interface buffer size settings. For a proper measurement, it should be set from 128 to 2048 samples. 

 
FAQ ID: 124

Please read carefully the ARC System User Manual (Chapters 3 & 4), and repeat the measurement process. 

 
FAQ ID: 125

Please check if the ARC Measurement Microphone is working, by connecting the microphone to a +48V phantom microphone preamp and listening to it through headphones. The microphone should exhibit a neutral, clean sound. If the microphone is not working, producing loud noises, or having a very weak output signal, please contact IK Multimedia Technical Support.

 
FAQ ID: 126

On both Mac and PC, yes, this is possible using some third party software.

Please do note, if you have an issue with any third party software, this is outside of IK Multimedia's control. These steps are offered for those who don't mind using some extra software to make things happen.

  1. Windows: Download and install VB-Cable here. This program will allow you to route your system audio to a virtual cable.
    Mac: Download and install iShowU Audio Capture. This program will allow you to route your system audio to a virtual cable.
  2. Download Pedalboard 2. This program can be used to route signal through different plug-ins similarly to a DAW.
  3. Windows: Download and install ASIO4ALL here. This driver set will allow multiple devices to be used at a single time on Windows.
    Mac: Create an Aggregate device to allow you to accept input from iShowU Audio Capture and play output from your audio interface.
  4. Restart your system to allow all the proper changes to be made to your system. This should be done with any driver installations.
  5. Windows: Next, open up your Control Panel and go to the Hardware & Sounds section -> Sounds. Set your systems output to the CABLE Input (VB-Audio Virtual Cable).
    Mac: Next, use the search tool in the upper right hand corner to open the Audio/MIDI set up and set "iShowU Audio Capture" as your system output with a right-click.
  6. Windows: Launch Pedalboard 2 and use Options -> Audio Settings. Select your input as your VB Cable, which would be your system audio output, then select your output as your main sound card or audio interface.
    Mac: Launch Pedalboard 2 and use Options -> Audio Settings. Select your input as your iShowU Audio Capture, which would be your system audio output, then select your output as your main sound card or audio interface.
  7. Next, inside Pedalboard 2 go to Options -> Plug-in List.  In this menu go to Options -> Scan for new... and press scan. If you use custom plug-in folders, you can add them here.
  8. Now, exit this settings menu and load ARC 2.5 or ARC 3 by double-clicking anywhere in the background.
  9. Route your audio through the ARC 2.5 or ARC 3 plug-ins with the on-screen cables. To do this, click the button/notch to the right of your Audio Input "Input 1" and "Input 2", a cable will appear which you can attach to the left side of the ARC 2 plug-in. Follow this method to route your output as well.
  10. Now you can use the "E" button on the ARC 2.5 or ARC 3 plug-in to edit your settings.

 
FAQ ID: 1261

Currently, these programs are working with macOS Catalina and we have provided compatible updates to the following programs in your IK User Area:

  • ARC System 3.0
  • Syntronik 1.2.0b
  • Miroslav Philharmonik 2.0.6
  • T-RackS 5.2.2
  • AmpliTube 4.9.0
  • MODO BASS 1.5.1b
  • MODO DRUM 1.1.0
  • Hammond B-3X version 1.1.1
  • SampleTank 4 version 4.0.9
  • AXE I/O Control Panel 1.1b
  • Custom Shop 1.9
  • Authorization Manager 1.0.27
  • UNO Drum Editor 1.1.0b
  • UNO Synth Editor 1.1.0b
  • UNO Drum Anthology Libraries (1.0.0)
  • UNO Drum Firmware Update (1.0.2)*
  • UNO Synth Firmware Update (1.1.4)*
  • iRig Firmware Update (1.12.0)*
  • iRig Keys I/O Firmware Update (1.2.0)

*Requires forcing installation via right click. Notarization to follow.

Please check this page or your IK product's specifications page for full information on the current officially compatible operating systems.

If you need any extra help or information after reading this FAQ, please contact our support team.

 
FAQ ID: 1264

This is a known issue with an update to the installer coming soon.

As a workaround, you just need to install a different 64 bit IK Multimedia plugin to your system. This will install the missing files required for ARC 64 bit to work properly.

We suggest to install either AmpliTube 3 Free or SampleTank Free, both are available in every registered IK Multimedia User's account. Once installed, the ARC 64 bit plugin will work correctly.

Both can be found in your User Area > Downloads section on www.ikmultimedia.com. 

 
FAQ ID: 994

For detailed warranty information, please visit the below link:

Link: https://www.ikmultimedia.com/warranty

 
FAQ ID: 996

Make sure the latest plugin version is installed, available in the IK User Area > My Products.

Click here to access the User Area.

To authorize your IK products using the offline authorization process, please follow the below steps:


1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet.

2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open on the first computer.

3. Double-click the 'Authorization Request.html' file on the computer that is connected to the Internet. It will open your web browser.

4. Follow the instructions on your browser. Insert all of your serial numbers that you want to authorize. The last step will ask you to save a second file (Authorization.xml) in the computer that is connected to the Internet.

5. Copy the 'Authorizations.xml' file to the computer that is not connected to the Internet.

6. Load the 'Authorization.xml' file in the Authorization Manager on the computer that is not connected to the Internet to authorize your software.


Expanded steps -


The first page will let you create the authorization request file (Authorization Request.html) on the computer that is not connected to the Internet. Click the SAVE AUTHORIZATION FILE button to create the 'Authorization Request.html' file that is necessary to bring the current computer details to the one that has an Internet connection. Choose carefully where to save the file (on your Desktop will be fine) because you will have to transfer it to the computer that is connected to the Internet in the next step.

Click on the NEXT button after saving the 'Authorization Request.html' file.

Take the 'Authorization Request.html' file you have just saved and copy it (with a USB drive, etc.) to a computer that is connected to the Internet. After you have transferred the file, double-click it and follow the instructions.

Don't close the Authorization Manager as you will have to return back to this page after having completed all the steps on the computer that is connected to the Internet.

After double-clicking the 'Authorization Request.html' file your browser will open.

Enter your User Name and Password, then click the LOGIN button.

The final page displayed on your browser will ask you to create the 'Authorization.xml' file. Click the DONE button to create the 'Authorization.xml' file.

IMPORTANT: To finish the authorization process, you must make sure that the software is installed on the computer that is not connected to the Internet. If you have not installed the product yet, please install it on the computer that is not connected to the Internet before loading the 'Authorization.xml' file into the Authorization Manager.

Now you can proceed to copy the 'Authorization.xml' file to the computer that is not connected to the Internet.

Return to the Authorization Manager page that you have left open on the computer that is not connected to the Internet and press the NEXT button.

Click the LOAD AUTHORIZATION FILE button to load the 'Authorization.xml' file you transferred from the computer that is connected to the Internet. Please note that the 'Authorization.xml' is different from the one you created by clicking the SAVE AUTHORIZATION FILE button (Authorization Request.html'. After loading the 'Authorization.xml', click on the NEXT button to proceed to the final page. In case the software is not installed, the Authorization Manager will display the "Not Installed products" message.

 
FAQ ID: 1045

No. The original ARC 1 mic works with the new version of ARC 2.

If you purchase an Upgrade, there is no mic included, as your original microphone from ARC 1 works fine.

If you purchase the full ARC 2 package, the microphone is included in the package.

 
FAQ ID: 1056

While users can make use of the original measurements they created and used within ARC 1, to take advantage of the new technology of ARC 2, we suggest to perform a new set of measurements.

Note that the required number of measurements has decreased from 12 to 7, speeding up the process!

 
FAQ ID: 1057

No, the ARC 2 plugin must be manually disabled when bouncing. 

 
FAQ ID: 1058

The ARC 2 installer is completely virus free, please ignore these warnings.

These reports are known as a 'false positive' and is due to certain anti-virus software overreacting to our installer. Currently, we have seen this occur with 2 anti-virus software titles:  Bitdefender and Avira.

We are actively seeking resolution with each company. 

 
FAQ ID: 1059

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

 

To access and adjust your Microphone Permissions please follow these steps:

  1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.

  2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.

If you need extra help after reading this message, please contact us here.

 

 
FAQ ID: 1243

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