27 Mar 2020

Status Updates and our Commitment to you

We remain committed to putting “Musicians First” by supporting our users around the world.

Dear friends,

We hope this finds you and your families safe and healthy.  While recent developments have required us to temporarily close our offices, we remain committed to putting “Musicians First” by supporting our users around the world.  Whether you’re looking into working remotely, learning how to stream online, or just spending some extra time in your home studio, you may suddenly have new questions, and we want to help you.

Connect live with IK

Starting Monday, March 30th we’ll be streaming live on Instagram daily with artist interviews, tips & tricks from our developers, and question and answer sessions. We’ll also be giving away some great new products!

Our first week’s schedule is:

Monday 3/30  - "In the trenches" with IK's Mark - How AXE I/O can change the way you record guitar

Tuesday 3/31 - IK Tech Talk - In-depth walkthrough and Q&A on AmpliTube 4 

Wednesday 4/1 - DFLO's Audio Toolbox - Setting up your podcast/live stream with iRig Stream

Thursday 4/2 - Studio Time with Squids - Dave Kerzner talks to Marc Martel about AmpliTube Brian May

Friday 4/3 - Behind the Scenes with Dave and Mark - What are our IK artists up to?

These streams will give you a fun, informative and useful break from everything else going on. Have ideas for topics you’d love us to cover? Let us know on Instagram, Facebook or Twitter!

Share your projects

With extra time at home, many of us are diving deeper into our projects and hobbies. Our new web page, IK Creators, celebrates all the amazing things our friends and fans around the world are creating. It also offers inspiration and ideas to keep the music flowing.

Use the hashtag #IKCreator on social media to have your work featured on this page. Every day, we’ll choose music, videos and other creative works using this hashtag, and will reward your creativity with software and hardware!  Stop by often to see what your fellow users are up to, for inspiration, collaboration, or just to pass the time. Or follow us on social media to check out some highlights!

Free software

If you’re looking to upgrade or expand your production rig, we can help, with a range of free software that’s available to everyone.

SampleTank 4 CS – Our award-winning sound & groove workstation, with 4 GB of sounds and loops

Syntronik Free – A powerful hybrid of sampling & physical modeling delivers classic analog synth sounds

AmpliTube CS – An expandable guitar and bass amp & FX powerhouse, with 24 stompboxes, amps, cabs, mics and rack FX

T-RackS CS – An analog-modeled mixing and mastering plug-in, with powerful metering and useful presets.

Support

IK’s support team is available and committed to keeping you working.  We are experiencing a high volume of tickets, but we assure you that we are here to help!  Click here to contact support.

Sales & shipping

Please note that due to the current situation we are working at reduced capacity, so some hardware orders from our online store may be delayed. However, software orders with digital delivery method remain unaffected. For questions about a recently placed order, please contact us here. Many of our dealers around the world are still open so we invite you to check the ones in your territory here.

As always, thank you for your confidence in IK’s products, and here’s to your creativity!

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