Search FAQ / How to recover your X-GEAR device

How to recover your X-GEAR device

Things happen. To make sure you're covered when they do, X-GEAR devices have a built-in recovery mode in case of any issues during firmware updates.

To access this recovery mode, follow the steps below.

Do note, these steps are only required if your X-GEAR device is not powering on normally. If your device is working normally, do not proceed with these steps. This will not benefit your unit in anyway.

  1. Download and open the latest X-GEAR librarian from the IK Product Manager.
  2. Power down your X-GEAR pedal by disconnecting the power supply.
  3. Hold the middle pedal, the B pedal down for a couple moments, then reconnect your power supply (Continue holding the pedal while doing so).
  4. Once connected, your device may have some or all LEDs powered off. Do not worry, this is completely normal! This means you've successfully entered DFU mode, a mode used to update the device.
  5. Open X-GEAR Librarian and in the first window which appears, click anywhere in the window, then hold the Command (macOS) or Control (Windows) button until the RECOVERY option appears.
  6. Select the RECOVERY option in the lower right-hand corner and follow all on-screen instructions.
  7. Once RECOVERY is complete, your pedal will power up normally and you can get back to making music!
*If your unit does not power back up normally after this process, try using another USB cable or USB port on your system.

Make sure to avoid the use of USB HUBS or Extension cables. It's suggested to connect your device directly to your system.

For more information see your X-GEAR pedal's user manual stored in the IK Product Manager.

 
FAQ ID: 1424

 

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