Search FAQ

Use the drop down menu to select a category and product. You may also use the search bar to search our knowledge base.

I received this message: “The Serial number has been already registered by another user.”

Why have I not received an order confirmation/serial number yet?

Will I receive an invoice for my order?

I have a Promo Code, how do I apply this in the Store to receive my discount?

How can I view and track my orders made from the IK Multimedia webstore?

Can I change the amount of a Promo Code once generated?

I think I'm missing JamPoints from a recent cancelled or failed order. Did these JamPoints expire or are now gone?

Can I use JamPoints towards a purchase in the Custom Shop?

Are my Custom Shop purchases transferable to other Users?

Are JamPoints and Custom Shop Gear Credits the same thing?

Can I use my JamPoints towards any app or in-app purchases?

What is the difference between Crossgrade, Upgrade, or MAXgrade and how do I qualify?

If I upgrade to T-RackS 5 MAX, can I sell/transfer my previous T-RackS plugins/collection?

How do I redeem my $50 coupon for MixBox and who qualifies?

Sales and Ordering FAQs

What does my Order Status mean?

Sales and Ordering FAQs

What does my Order Status mean?

How do I download and get started with my software? (Digital Delivery)

What is the difference between Crossgrade, Upgrade, or MAXgrade and how do I qualify?

I've received Internal Server Error (code -502), what does this mean?

How do I get my promotional item for the Studio Step-up promotion?