I received this message: “The Serial number has been already registered by another user.”
Why have I not received an order confirmation/serial number yet?
Will I receive an invoice for my order?
I have a Promo Code, how do I apply this in the Store to receive my discount?
How can I view and track my orders made from the IK Multimedia webstore?
Can I change the amount of a Promo Code once generated?
I think I'm missing JamPoints from a recent cancelled or failed order. Did these JamPoints expire or are now gone?
Can I use JamPoints towards a purchase in the Custom Shop?
Are my Custom Shop purchases transferable to other Users?
Are JamPoints and Custom Shop Gear Credits the same thing?
Can I use my JamPoints towards any app or in-app purchases?
What is the difference between Crossgrade, Upgrade, or MAXgrade and how do I qualify?
If I upgrade to T-RackS 5 MAX, can I sell/transfer my previous T-RackS plugins/collection?
How do I redeem my $50 coupon for MixBox and who qualifies?
Sales and Ordering FAQs
What does my Order Status mean?
Sales and Ordering FAQs
What does my Order Status mean?
How do I download and get started with my software? (Digital Delivery)
What is the difference between Crossgrade, Upgrade, or MAXgrade and how do I qualify?
I've received Internal Server Error (code -502), what does this mean?
How do I get my promotional item for the Studio Step-up promotion?
How to get your included T-RackS 5 TASCAM Porta One (with select TASCAM products)
Does my free T-RackS TASCAM PortaOne qualify me for upgrade pricing?
How do I try new gear from inside T-RackS 5 CS (FREE)?
What is included free with T-RackS 5 CS and how do I get my copy?