Before creating a ticket, please try essential troubleshooting steps such as closing all open apps, restarting your device, and reconnecting devices.
Be sure to include pictures/screenshots of any error messages with your ticket. You can attach screenshots by replying to your initial ticket.
If you are inquiring about an issue with the purchase of an app or In-app purchase, please send us a screenshot of your receipt. This can be found using your Apple ID or Google Play ID, depending on the app store where your item was purchased. You can attach screenshots by replying to your initial ticket.
For refunds on iPhone/iPad/iPod apps or in-app purchases, please contact Apple directly. IK Multimedia does not directly handle Apple app store transactions. For more information on Apple’s refund policy, click here