IK Multimedia - Support

Welcome to IK Multimedia Technical Support Form

Before to submit this form, please visit the FAQ page and read the content, because probably, your problem has already been solved.

If you couldn't find an answer for your question/request, please complete the Technical Support Form in detail, providing us with all the required information. With your collaboration we will provide you with a fast and efficient response.

Please Note: fields marked with the dots • are Required.

Personal information

• First Name:

• Last Name:

• Country:

• Phone number:

Best time to reach you (your local time):

from to

• Email address:

• Email address confirmation:

Product information

• Product:

• Product version:

HELP

• Product Serial Number:

HELP

Hardware information

• Platform:

• Processor:

HELP
Other

Are you using a Notebook?

Yes No

Which Notebook are you using?

Windows Notebooks:

Notebook Brand and Model

Macintosh Notebooks:

Other

• CPU speed (MHz or GHz):

HELP

• RAM (MB):

• Audio Interface or SoundCard:

• MIDI Interface:

HELP

• Keyboard MIDI interface/MIDI Controller:

HELP

Software information

• Operating System version:

HELP

Other

• How are you using our product?

• Host sequencer:

HELP

Other

• Host sequencer version:

HELP

• Select your current problem’s category:

• Describe your technical issue: HELP

Be sure to provide as much detail as possible in order to receive an accurate response.

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